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Emotional support


We are facing a complex stage, full of challenges, at the emotional level too.

The consequences of the COVID-19 crisis (relating to health, society, the economy and so on) and uncertainties over the future may affect our emotional and mental health. Many citizens are experiencing anxiety, fear or loneliness.

In view of this situation, the City Council has launched a mental health shock plan to deal with people’s psychological suffering resulting from the COVID-19.

Consult this webpage for the services we are putting at your disposal, should you need emotional support or counselling for the situation we are currently experiencing.

  • Barcelona City Council is launching a mental-health shock plan, budgeted at an extra 1.5 million euros, to deal with COVID-19-related psychological suffering.

    The plan prioritises the groups hit hardest by the effects of the crisis: young children and teenagers, carers who have taken on a significant extra burden, the elderly and people with mental health problems.

    The plan also provides for support for the grieving process, suicide prevention and programmes to protect people’s mental health during the crisis, as well as to detect and support psychological distress.

    The current situation is complicated for a large number of citizens and the signs are that these effects will last for some time. The weekly survey on COVID-19 incidence in Barcelona  shows that 49% of the population are finding lockdown very or fairly tough, whereas 86% admit to being concerned over the situation caused by the pandemic.

    Fear, anxiety and loneliness are common situations, although an extra burden has also been detected among carers, as well as an increase in situations of risk and more symptoms among people with previous mental disorders.

    Notable projects in progress include :

    • The El Cabàs online activities centre, for fostering resilience and emotional well-being. This is a website for disseminating resources, educational proposals and group initiatives.
    • A mental-health support and advice programme for social professionals and entities. The goal is to improve the early detection of mental health problems, particularly in neighbourhoods with more social difficulties.
    • The new free telephone helpline 649 756 713 (Mondays to Fridays, from 9 am to 5 pm, and on Saturdays, from 9 am to 1 pm) for children and families which is also aimed  at educators, teachers and monitors, for discussing their difficulties in dealing with children and teenagers emotionally.
    • Support for entities working in the area of the socio-labour integration of people with mental health problems.

    Further Information

    Last updated: 15/06/2020

  • If you need emotional or psychological support because of the current circumstances, you can call the Hopeline (24 hrs): 682 900 500.

     The following numbers are also available for specific groups:

    • Essential services staff: 935 678 856 (from 9 am to 10 pm, Monday to Sunday)
    • Self-employed professionals: 900 505 805 from 6 am to 12 midnight, Monday to Sunday). Password: AUTONOMS2020
    • Domestic and care workers: 900 505 805 (from 6 am to 12 midnight, Monday to Sunday). Password: DOMICILIO2020

    Specific support for young people and teenagersMunicipal services that deal with the mental and emotional health of young people and teenagers and their families have also launched telephone helplines and online channels:

    • Service for Teenagers and Families (SAIF):

      Made up of a service for listening and accompanying young people aged 12 to 20 “Aquí t’escoltem” [We listen to you here] and by the Centre for Families with Teenagers, SAIF, is launching a new contact telephone helpline for assisting all queries: 601 641 056.

      You can text the service on WhatsApp, Mondays to Fridays, from 10 am to 2 pm and from 4 pm to 7 pm, and you will then be contacted.  You will have to state your name, age, district of residence and, briefly, the reason for your enquiry.

      If you prefer, you can also call them or receive confidential individual assistance from both services through their usual specific channels 
    •  ‘Konsulta’m’ service: get in touch by emailing the addresses provided or phoning the numbers on this list (CA).

    Latest update 11/06/2020

  • The City Council has published two guides so that people acting as leisure and sports activities educators and monitors with children, teenagers and young people this summer will have practical tools for dealing with the special circumstances arising from the COVID-19 pandemic. The materials have been created taking into account that the children will be attending these activities after months of lockdown at home, in some cases in very tough situations.

    The published guides are as follows:

    It comes with an explanatory video and two educational support tips, which will be broadcast on 9 and 23 July at 6 pm, through the Twitter BCN Joventut profile (@bcn_joventut).

    This guides is complemented with free telephone helpline 649 756 713 (Mondays to Fridays, from 9 am to 5 pm, and on Saturdays, from 9 am to 1 pm), which will be in service during the holidays so that young children, teenagers, families, legal guardians and/or education and leisure professionals can make any inquiries there they believe appropriate.

    The guides are part of the extraordinary summer plan that the City Council is implementing in response to the health, social and financial impact of the COVID-19 crisis on young children and teenagers, in particular in the priority-action neighbourhoods marked out under the Neighbourhood Plan.

    Further information (CA)

    Last updated: 17/06/2020

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