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Emotional support

We are facing a complex stage, full of challenges, at the emotional level too.

The consequences of the Covid-19 crisis (relating to health, society, the economy and so on) and uncertainties over the future may affect our emotional and mental health. Many citizens are experiencing anxiety, fear or loneliness.

In view of this situation, the City Council has launched a mental health shock plan to deal with people’s psychological suffering resulting from the Covid-19.

Consult this webpage for the services we are putting at your disposal, should you need emotional support or counselling for the situation we are currently experiencing.

  • Many of us currently feel tired. In view of the criris situation, we may be experiencing more intense feelings such as stress, uncertainty, fear and anxiety, besides having suffered the loss of a loved one. Or loss of work. Or any other difficult situation caused by the pandemic.

    For the city residents who so need it, the City Council is launching counselling and grief -support groups, in collaboration with the Catalan Official Psychologists Association (COPC).

    Counselling groups

    Emotional support groups are being organised from the five offices providing help with procedures relating to subsidies, promoted by Barcelona Activa and the Neighbourhood Plan and located in the districts of Nou Barris, Ciutat Vella, Sant Andreu and Sant Martí. 

    They had an open, face-to-face format, held under the guidance of a psychologist. Owing to the current restrictive measures, the number of people taking part will be up to a maximum of six, although that number is expected to double once the health situation improves.

    The meetings have already started in the districts of  Nou Barris, Sant Martí, Sant Andreu and Ciutat Vella, with the aim that they will gradually extend to other parts of the city.

    Grief support groups

    They consist of ten 2-hour sessions for addressing and sharing the bereavement experience and the loss of a loved one. The sessions will be conducted by a psychologist specialising in bereavement and held at different city libraries.

    You can get information or sign up to take part by calling 934 132 121 or by writing to barcelona.cuida@bcn.cat. It’s free to register for the support groups, but users are asked to make a commitment to attending the sessions.

    Recommendations for coping with the death of a loved one during Covid-19Opens in a new window (es)

    Last updated 03/03/2021

  • If you need emotional or psychological support because of the current circumstances, you can call the Hepeline (24 hrs): 682 900 500.

     The following numbers are also available for specific groups:

    • Essential services staff: 935 678 856 (from 9 am to 10 pm, Monday to Sunday)
    • Self-employed professionals: 900 505 805 from 6 am to 12 midnight, Monday to Sunday). Password: AUTONOMS2020
    • Domestic and care workers: 900 505 805 (from 6 am to 12 midnight, Monday to Sunday). Password: DOMICILIO2020

    Latest update 17/12/2020

  • Suicide is the leading cause of death among men aged 15 to 44 in the city and the second cause of death among women after breast cancer.

    • Freephone suicide prevention helpline, 900 925 555 (operates 24 hours a day, every day of the year). Attends to all calls from people experiencing suicidal thoughts or behaviours. Also attends to family members and the social circles of people who express suicidal ideas or behaviours.

    • Suicide prevention help point. Attends to and offers support to family members, friends and work colleagues of people at risk of suicide. The service is located in the Barcelona Cuida offices and the helpline number is 934 132 121.

    Suicide prevention strategy

    Last updated: 22/12/2020

  • Cabàs Emocional (es) is a website with resources and recommendations to help you deal with life’s problems and look after your emotional welfare. It provides tools to help you recognise emotions and deal with them, as well as mechanisms to help people close to you who are going through a crisis.

    The website includes a programme of online activities as well as digital resources (documents, guides, videos and audio resources) to help you deal with the most common mental ailments, such as anxiety, stress, relationship difficulties, insomnia issues or profound sadness.

    You will find information on how to deal with the following situations:

    • Grief and loss of loved ones.
    • Feelings of being overwhelmed due to living with, or caring for, dependants or people who are ill.
    • Extended physical isolation.
    • Distress due to the loss of work and income.
    • Feelings of missing out.
    • Anxiety for an uncertain future.
    • You will also find tools for parents of children or teenagers wishing to improve their skills.

    Cabàs Emocional (es)

    Last updated: 30/12/2020

  • Service for Teenagers and Families (SAIF)

    You can contact the listening and support service for young people aged 12 to 20 “Aquí t’escoltem” and the Centre for Families with Adolescents on 932 563 560.

    If you prefer, you can also call them or receive confidential individual assistance from both services through their specific channels. (es)

    Konsulta’m

    You can contact this service if you are aged between 12 and 22 and need psychological support. It also offers advice for families, professionals, associations and organisations working with people in that age bracket.

    Konsulta’m. Help points and contact hours (es)

    Last updated 06/04/2021

  • Unwanted loneliness is a global phenomenon which affects current societies and has been made worse by the pandemic. The age group hit hardest in Barcelona are teenagers and young people between the ages of 16 and 24, as reflected in the Òmnibus Survey 2020. The study shows that 26.5% of young people have felt lonely often or at times, a figure higher that for adults and the elderly.

    A guide published for professionals working with people in this age group offers a practical and accessible tool to turn to for guidance on loneliness:

    Guia per a la prevenció, detecció i acompanyament d’adolescents i joves en situacions de soledat [Catalan] (PDF)

    Last updated: 07/10/2021

  • These guides offer practical tools for leisure and sports activity monitors with children, teenagers and young people, to deal with the special circumstances caused by Covid-19.
     
    You can consult the guides here:

    Last updated: 30/12/2020

  • The World Health Organisation considers loneliness to be one of the 21st century’s major pandemics. Figures show that the feeling of loneliness affects all social profiles, ages and genders, a phenomenon that is especially marked in big cities and one that has increased notably since Covid-19.

    The aim of the 2020-2030 municipal strategy to counter loneliness is to alleviate the feeling of loneliness in all Barcelona residents, with 71 new initiatives on top of the 268 programmes and services currently in place in the City.

    More information 

    Barcelona Loneliness Observatory (es)

    Last updated: 15/10/2021

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