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Measures for the new normality

#Covid19

After passing through the various stages of the Covid-19 lockdown exit, Barcelona joined the new normality on 19 June. This new period coincided with the end of the state of emergency and involved a gradual resumption of the usual activities while the necessary prevention and health measures are maintained.

On 17 July, the Generalitat de Catalunya announced a package of special measures in view of the rising number of Covid-19 outbreaks in Barcelona and thirteen municipalities in the metropolitan area (ca) in order to prevent the spread of the virus.

New measures were established on 25 July, regulating the closure of nightlight venues and limiting opening times for bars, restaurants, beach bars and games arcades.

The information offered below is being revised so it can be adapted to the special measures for containing COVID-19 outbreaks announced by the Government of Catalonia on 17 July.

What is the new normality?

The new normality is the final stage of the Spanish government's Plan for the Transition to a New Normal (ES). This is regulated by Royal Executive Decree 21-2020, of 9 June (ES), on emergency prevention, containment and coordination measures for dealing with the Covid-19 health crisis; and by Decree 63/2020, of 18 June, on the new governance of the health emergency caused by Covid-19 and the start of the return stage in Catalonia. The Catalan Government is the competent authority for adopting, abolishing, amending and implementing the measures for the new normality.

In view of the rising number of Covid-19 cases, a new resolution ordering more restrictive measures for Barcelona and thirteen municipalities in the metropolitan area has been approved by the Catalonia Civil Protection Plan. An additional measure came into force on 25 July, restricting nightlife and activity at bars and restaurants.

New measures have been established, based on the resolution approved by the Territorial Civil Defence Plan for Catalonia (Procicat) to prevent the spread of Covid-19 in the city. People must exercise extreme caution and reduce their social gatherings, as well as maintaining preventative measures: washing your hands frequently, social distancing and always wearing a face mask.

The new measures against Covid-19 for the city include:

Mobility

As a general rule, people are advised to stay at home and to limit their use of streets and pavements.

Reducing social gatherings

Meetings of more than ten people are prohibited, both in public and in private.

No food or drink may be consumed in gatherings of up to ten people in public areas.

People with symptoms of Covid-19 or who have to self-isolate or be in quarantine for any reason may not take part.

Shops and companies offering services

Commercial activities must be carried out avoiding any overcrowding of any kind.

The safe distance to be observed in both indoor and outdoor spaces is 1.5 metres. The maximum permitted capacity is the equivalent of 2.5 m2 per person.

The measures of the Sectoral Plan for the commercial sector approved by PROCICAT, which establishes the hygiene, prevention and safety measures against Covid-19, must be strictly applied.

Bars and restaurants

Bars, restaurants, terraces, beach bars and music bars must close at midnight. This measure is in place for 15 days as from 25 July.

Furthermore, bars and restaurants must apply the following rules:

  • Capacity inside cafés and restaurants must be limited to 50%.
  • No food or drink can be consumed at the bar.
  • Safety distances of 2 metres should be respected between tables or groups of tables on terraces.
  • Priority should be given to home deliveries and takeaways.

Nightlife

Discos, dance halls and party venues with shows are not allowed to open to the public. The same applies to all activities involving dance floors. This measure is in place for 15 days as from 25 July.

Ban on alcohol consumption on public roads and squares

As from 29 July and for 15 days, the Catalan government will be banning the consumption of alcohol on public roads and squares and in other open spaces, a measure already established in the City Council’s Byelaw on measures for promoting and ensuring positive community life in Barcelona’s public spaces [ca].

Cultural activities (cinema, theatre, music and exhibitions)

Cultural activities are authorised at stable venues (cinemas, theatres, circus marquees etc.) and outdoor spaces alike, with 50% capacity and following the instructions in the sectoral plans from PROCICAT.

Sports and recreational activities

Sports and recreational activities are authorised (gyms, sports facilities, outdoor swimming pools, amusement parks and children’s parks), with 50% capacity and following the instructions in the sectoral plans from PROCICAT.

Recreational and gaming venues

These must close at midnight. This measure is in place for 15 days as from 25 July​.

Libraries, archives, museums and monuments

Libraries, archives, museums and monuments are open.

Summer centres and camps

Summer courses and camps will continue.

Public transport

At the weekend, the metro network will close at midnight.

Religious acts, burials and weddings

Attendances at religious services, weddings, burials, cremations and farewell ceremonies are limited to a third of capacity.

Duration of the measures

These measures are established in two resolutions that will be published in the Generalitat of Catalonia's Official Gazette (DOGC) and will come into force once they are validated by the legal authorities. Initially, they will be in force for fifteen days.

Penalties

The project for Decree Law 30/2020, of 4 August, approved by the government, establishes three types of infringements for non-compliance with health and prevention measures to tackle the health crisis caused by Covid-19, along with their respective penalties:  

  • Minor infringements

Infringements will be classified as minor when they represent an infection risk of a maximum of 15 people.

Non-compliance with the use of face masks or their inadequate use will be considered a minor infringement, with a fine of 100 euros.

The shared consumption of alcoholic drinks in public streets and other places open to the public without the corresponding operating licence will be considered a minor infringement, with a fine of between 500 and 3,000 euros. 

Minor infringements may lead to fines of up to 3,000 euros.

  • Serious infringements

Infringements will be classified as minor when they represent an infection risk to between 15 and 150 people.

Non-compliance with occupancy limits in enclosed or outdoor spaces, non-compliance with opening hours and closing times for different types of establishments and activities, and non-compliance with prevention and hygiene measures adopted by the authorities will be considered serious infringements. 

Holding events or activities which have been expressly prohibited will also be considered a serious infringement.

Fines for serious infringements will range from 3,001 euros to 60,000 euros.

  • Very serious infringements

Infringements will be classified as very serious when they represent an infection risk to more than 150 people. 

Other actions considered very serious include recurrent non-compliance with the duty of self-isolation agreed by the responsible authorities on the part of people who have tested positive for Covid-19, and recurrent non-compliance with protocols, plans and instructions received from the responsible authorities. 

Very serious infringements may lead to fines of between 60,001 and 60,000 euros.

Latest update 06/08/2020

Safety and protection

We're continuing to act with caution to prevent a new outbreak of Covid-19.

  • Face masks are an additional protective measure, provided they are properly used, but they are in no way a substitute for the most effective preventive measures: keeping a safe distance from others and cleaning your hands frequently.

    As from 9 July, it will be mandatory to wear a mask in Catalonia, in public streets and squares, outdoors and in public spaces, inside or outside, even where social distancing can be maintained.

    Thus, it is currently mandatory for anyone over the age of 6 to wear a mask:

    • On public transport, whether inside vehicles or at stations or stops.
    • In public streets and squares and outdoor spaces, even though are unable to keep a safe distance of at least 1.5 metres from others.
    • In any enclosed space used by or open to the public, even though are unable to keep a safe distance of at least 1.5 metres from others.

    Failure to abide by this measure will lead to fines under the current sectoral legislation in force.

    Exceptions

    Wearing a mask will not be mandatory:

    • For people with breathing difficulties that may worsen from wearing a mask.
    • For people who have been advised against wearing a mask owing to a health issue, disability or behavioural disorder.
    • For people doing outdoor physical sport.
    • In force majeure circumstances or in a situation of need.
    • Where wearing a mask would be incompatible with the nature of the activities.
    • For people eating or drinking.
    • On summer activity programmes.
    • In stable household groups.

    And wearing a face mask is also recommended:

    • For all children aged between 3 and 5 in situations where wearing a mask is mandatory for everyone else.  
    • At home, if you are self-isolating or if you are looking after a sick person or someone suspected of being sick.

    What’s the right way to put on and take off a face mask?

    • Before putting it on, wash your hands and position the mask so that it covers your nose and mouth.
    • Don’t touch it once you’ve put it on. If you touch it, wash your hands. 
    • To take the face mask off, hold it from the back or the elastic threads which hold it in place, without touching the part that might be infected. Then wash your hands straight away.

    Face masks need to be changed as soon as they get damp or wet.

    Answers and questions over the use of masks (CA)

    Latest update 17/07/2020

  • Barcelona has been working to address high summer temperatures for years. However, in view of the health emergency caused by Covid-19, it has decided to reinforce certain prevention measures.

    The coronavirus can aggravate the impact of heat on health, either because the ability to care for and look after vulnerable people can be affected by the current situation or because the most common comorbidities among Covid-19 patients - such as high blood pressure, cardiovascular disease, diabetes, chronic obstructive pulmonary disease and kidney disease, for example - are also risk factors for heat.

    Weather shelters in municipal facilities

    Barcelona City Council will make a number of municipal facilities available to the public in the event of heat waves. This applies particularly to those people who are most vulnerable to high temperatures, such as the elderly, babies, vulnerable people and those with chronic illnesses.

    These places will provide a comfortable temperature inside and will operate with all safety measures against Covid-19.

    Reinforcing care services for the elderly

    The Telecare service will have a new warning to be given to all users in the event of a heat wave. In addition, an information campaign for serviced homes and assisted living facilities and for users of the Home Help Service (SAD) will be carried out. Furthermore, more water will be provided and more shelter areas with suitable temperatures will be established at centres for the elderly.

    Reinforcement of Energy Advice Points (EAPs) to help with heat-related matters

    Additional information on how to keep people’s homes at a good temperature will be provided at Energy Advice Points. Information on the effects of the heat and how to fight them both at home and outside can be obtained on telephone number 93 000 80 54 (from 9 am to 2 pm Monday to Friday).

    Cool, quiet areas in parks and gardens

    People are expected to make a greater use of the city’s parks and gardens this summer due to the current situation resulting from Covid-19. We must therefore ensure that elderly people, who are particularly vulnerable to heat, and all those who are unable to ensure a suitably comfortable temperature at home, can enjoy these spaces safely and in peace.

    The following parks and gardens are recommended for this purpose:

    • Jardins de la Universitat Central
    • Parc de Monterols
    • Jardins de Laribal
    • Antic Jardí Botànic de Barcelona
    • Jardins del Palau de les Heures
    • Jardins del Palau de Pedralbes

    You can consult this map of 300 green areas in the city and see the services they provide.

    Water Venues

    This summer, the swimming pool in Creueta del Coll Park is reopening. In the neighbourhood of Canyelles, the children's water games are now operational. This is a children's area which can also be used as a cool place during heat waves.

    Further information (CA)

    Last updated 04/08/2020

  • Given the increase in the number of Covid-19 cases, Barcelona has increased the number of civic officers and information staff in its streets to 230 people.

    Their work consists of informing people about the protective hygiene and social distancing measures needed to avoid infection and the obligation of wearing a face mask. The teams also include mediators in case messages need to be given in other languages or for situations where risks are higher.

    Civic officers and information staff are being deployed particularly in Sants-Montjuïc, L’Eixample, Horta-Guinardó, Nou Barris, Sant Andreu and Ciutat Vella, as strengthened prevention measures were considered most necessary in these districts.

    The presence of civic officers is being coordinated by the municipal programme Barris Bon Desconfinament, which has been in place since the lockdown exit process started. 

    Messages given over PA systems have also been updated. These messages are used by the City Police (GUB) to remind people about the health and safety measures. In addition, cleaning services have been bolstered and adapted around primary healthcare centres, hospitals, elderly people’s homes and places where local people rest and relax.

    Further information (CA)

    Last updated 27/07/2020

  • Once the lockdown exit process ends it’s very important to keep applying the recommendations to prevent infection:

    • Wash your hands frequently.
    • Avoid touching your face, particularly your eyes, nose and mouth.
    • Use a face mask whenever it is obligatory.
    • Maintain the minimum safety distance of 1.5 metres from other people.
    • Sneeze or cough into the inside of your elbow or use a tissue. Then throw away the tissue and wash your hands.
    • Avoid sharing utensils, food or drink.

    Health tips

    Barcelona Public Health Agency (CA)

    Last updated: 19/06/2020

  • Senior citizens, people with respiratory disorders and pregnant women are considered the most vulnerable groups when it comes to the coronavirus.

    If you have any family members, neighbours or acquaintances who fall into any of these groups and need help, you can offer to bring them their shopping or essentials or to do anything else they may need.

    As for senior citizens, you can phone them every day and ask about their health and their situation. Find out if they are emotionally well, if they are following the recommended hygiene and care routines, and make sure they have the healthcare they need. They shouldn't feel alone; they should know they can count on you.

    Latest update 13/05/2020

  • You should also respect social distancing recommendations during this phase:

    • Always maintain a safe distance (1.5 meters) from other people.
    • Avoid crowds, both indoors and outdoors.
    • Use common sense and show respect towards other people.
    • If you have to help vulnerable people, avoid direct contact with them. Contact them by phone and, if you do their shopping, leave it just outside their door so they can pick it up from there.
    • Share these tips with the people around you.

    Last updated: 19/06/2020

Safe, sustainable mobility in a new public space

We’re adapting public space and mobility to the recovery of daily life in the city so we can get around safely, sustainably and healthily.

  • Measures to guarantee safe and sustainable mobility

    Given the lifting of the mobility restrictions caused by the health emergency and the resumption of activities, particularly from September, Barcelona will be extending the measures to promote safe, sustainable, healthy and efficient mobility through new interventions.

    These initiatives will gradually transform public spaces and turn Barcelona into a healthier, more human city with shorter distances. The new series of initiatives, planned for this coming October, will involve an investment of 2.17 million euros (VAT included) and feature measures for promoting travel on foot and by bicycle and improving public transport, which are the main recommended travel options:

    On foot

    In addition, an initiative has been carried out at the junction between C/ Rocafort with C/ Consell de Cent, where pavements have now been widened, to bring extra space for citizens with 17 square metres of greenery, urban furniture and recreational features.

    Bicycle

    • Added to the 21 km of new bike routes (pedalling routes) along 10 of the city’s roads, will be an extra 8 km with two new bike routes along C/ Aragó (between Av Meridiana and C/ Tarragona, which will enable cyclists to cross the entire Eixample district) and along P de la Zona Franca (between Plaça Cerdà and Motors, with new single-direction bike routes on both sides). This will involve some traffic lanes being replaced with bike lanes or combined lanes for bikes and buses.
    • Re-opening of Bicing: 57 new stations and hygiene measures for the use of bicycles. The new stations mean the service will reach neighbourhoods that were not previously covered by the network, such as Marina del Prat Vermell, Trinitat Nova, Canyelles and Vall d’Hebron.

    Public transport

    Initiatives will be carried out to improve the city’s bus-lane network and access to stations:

    • Av Esplugues: new bus lane into the city, replacing a traffic lane.
    • Av Diagonal (Pius XII-Zona Universitària): creation of a second bus lane out of the city, replacing a traffic lane.
    • Av Diagonal (Francesc Macià-Aragó): expansion of bus lanes in both directions. A Besòs-direction traffic lane will be removed.
    • Gran Via (Passeig de Gràcia-Marina): creation of a second bus lane along the central trunk in the Besòs direction. A Besòs-direction traffic lane will be removed.
    • Improvement of access points to Sants Station.
    • Improvement of access points to Nord Station.
    • Improvement of the access point to the Sant Andreu Arenal Bus Station.

    The first initiatives

    Barcelona has already implemented its first set of immediate and emergency initiatives to prevent the establishment of the trend towards private vehicle travel and to ensure the public's safety.

    These initiatives have helped to bring pedestrians an extra 30,000 m2 through traffic-calming measures, closures to traffic along avenue side roads and tactical pavement expansions; an extra 21 km of bike routes; 17 initiatives for improving bus lanes; safe routes by cutting daily traffic on 60 secondary roads; pavements freed from motorbike parking and 347,100m2 of big avenues and 376 ha of Montjuïc closed to traffic during weekends. 

    Travelling on foot. How to get there.

    Bike lanes and routes. BCN Map.

    New sustainable mobility

    Last updated on 29/07/2020

  • Safe routes for daily life

    The daily closure to traffic of 34 side streets from 9 am to 9 pm will continue. Signs prohibiting the entry of vehicles, except for accessing car parks - which will be allowed - and for service vehicles, will be affixed on both posts and road surfaces.

    The restrictions on motor vehicles on these streets will thus be made permanent in Barcelona, which will free up 41,700 m2 for pedestrians to get around safely.

    Open streets at the weekend

    During the weekends of June, the City Council has closed streets to traffic in various parts of the city in order to provide safe spaces for walking and practising sports. Some of these closures will be added to the “Open Streets” programme, which will resume in the autumn:

    • Via Laietana and the Sants - Creu Coberta and Passeig de Sant Joan - Pi i Margall sections will be closed to traffic every weekend.
    • Carrer Gran de Gràcia and the Fabra i Puig - Onze de Setembre section will have traffic restrictions one weekend per month.
    • Carrer d'Aragó will be closed to traffic one Sunday every quarter.

    Access will be permitted for essential services and for services with specific needs in the traffic-restricted areas.

    Removal of motorcycles from pavements

    More than 43,000 m2 of pavement space is to be freed up for pedestrians through the removal of parked motorcycles, with conditions also to be created for them to park on road surfaces or in underground car parks.

    Recommendations for walking

    • Avoid narrow streets where it is difficult to maintain social distancing. 
    • When planning your route, give priority to streets with wide pavements
    • Find out which streets now have more space for pedestrians.

    Safe routes and streets

    Map of safe routes and streets [PDF] (CA)

    Journeys on foot. How to get there

    New sustainable mobility

    Latest update 02/07/2020

  • An operation is under way to remove motorcycles from pavements and free up more space for pedestrians.

    This is one the urgent measures being carried out by the City Council to adapt public space to new mobility and the safety recommendations from the health authorities, given the need for wider and safer spaces for journeys made on foot.

    It is being implemented in 20 areas in the city (two per district) and four streets (Via Laietana, Consell de Cent, Girona and Rocafort), where a notable accumulation of motorcycles parked on pavements has been found to be hampering the movement of pedestrians.

    The following measures are to be taken in these areas:

    • Elimination of parking spaces on pavements.
    • Installation of signs prohibiting the parking of motorcycles on pavements where applicable.
    • Notifications placed on motorcycles parked in these areas, issued by the GUB (city police) and warning of imminent penalisation if the vehicle is not removed.
    • Start of reporting and removal of motorbikes if necessary.
    • Regular checks by Barcelona de Serveis Municipals (BSM) security staff to prevent parking in these spaces again, as well as the regular tasks carried out by the police.

    Car parks and on-street parking

    At the same time, special pricing will be offered for motorcycles in car parks operated by BSM, SABA and BAMSA which are closest to the areas in question. The creation of rows of on-street parking will also be analysed, to generate an estimated 526 new on-street parking places for motorcycles.

    Last updated: 13/05/2020

  • The Bicing service has been bolstered with 57 new stations and the inclusion of the Bicing app on smou.

    The new stations mean the service will reach neighbourhoods that were not previously covered by the network, such as Marina del Prat Vermell, Trinitat Nova, Canyelles and Vall d’Hebron. 

    At the same time, the Bicing app has been added to smou, meaning new features can now be offered to users. Notable new features include the possibility of signing up via the app, checking if push bikes or electric bikes are available at a station, checking journey status or making a provisional booking five minutes before reaching the station (push bikes only). 

    Recommendations for using Bicing

    • Do not use the Bicing service if you have been diagnosed with Covid-19 within the last 14 days, if you are still showing symptoms or if you have been in contact with someone who has tested positive.
    • Wear a face mask.
    • Wash your hands properly with soap or hand sanitiser as soon as you can before and after each use.
    • Use the smou mobile app to release and return bikes. It’s safer, more comfortable and more sustainable.
    • Stay 2 metres away from other cyclists.
    • Avoid touching your face during the journey.
    • Cover your mouth with the inside of your elbow if you have to cough or sneeze.
    • Try to avoid using two-way cycle lanes and pedestrian areas.

    Bicing Barcelona

    Bicycle map. How to get there

    Latest update 08/07/2020

    • Avoid two-way bicycle lanes
    • On streets without pavement kerbs or in 30-km/h zones, you must maintain a 1.5-metre safety distance between yourself and pedestrians.

    Bike lanes and corridors. BCN Map

    Latest update 19/06/2020

  • Following the COVID-19 emergency, the deployment of the Barcelona Ring Roads Low Emissions Zone (BCN Ring Roads LEZ) is being re-activated, having been halted when the State of Emergency came into force.

    The aim is to prevent a return to the high levels of pollution reached before the health crisis and protect against illnesses associated with poor air quality.

    The BCN Ring Roads LEZ system for imposing fines comes into force on 15 September this year for (M1) cars and (L) motorbikes which are not eligible for the General Traffic Directorate (DGT)'s environmental sticker.

    The financial threshold is being extended for low-income self-employed people, on which basis they can receive a moratorium if they have a car or motorbike. That exemption will last until April 2021.

    As for vans, lorries and buses that are ineligible for the DGT’s environmental sticker, the moratorium's deadlines for travelling along BCN Ring Roads LEZ at restricted times (Monday to Friday workdays, from 7 am to 8 pm) have been extended:

    • Vans (N1), up to 1 April 2021.
    • Heavy vehicles, lorries and small coaches (N2, N2 and M2), up to 1 July 2021.
    • Buses and coaches (M3) intended for collective transport, up to 1 January 2022.

    As for N2, M2, N3 and M3 vehicles, the moratorium will be renewable for a proportional period, if there are no appropriate legal and technical conditions for enabling the installation of filters enabling the vehicles to be standardised and obtain the DGT's environmental sticker.

    BCN Ring Roads Low Emission Zone

    FAQs on the low emissions zone

    Last updated: 17/06/2020

  • The metro network is now operating at 100%, which means that trains are running as usual. In July, the metro opening times are from 5 am to 12 midnight, from Sunday to Friday.

    From Saturday 18 July, the metro is suspending longer night-time operating hours at the weekend and the nights before public holidays. Therefore, the last trains will set off from each line's terminus stations at 12 midnight, instead of 2 am.

    The bus network is running 80% of standard services, increasing to 85% during peak times.

    In addition, all seats can be occupied whereas the two-people-per-square-metre proportion will remain in force in areas allocated for standing.

    Extra daily cleaning and disinfection with virucidal products will also continue for vehicles and spaces. In this respect it is worth noting that TMB has been certified as a safe space against infection by the coronavirus. The safety seal is the result of an audit process conducted by Applus Certification. The analysis verified the correct application of protocols on disinfection, organisation and customer service on the metro and bus networks.

    At this stage it is still compulsory for passengers to wear masks in every means of public transport.

    Information in real time

    In order to avoiding congestion, an app showing the average estimated occupancy has been made available to the city's residents. You can search for information for your chosen means of transport by line, direction of travel, station and timetable.

    These indicators can be found on the TMB website Opens in a new window and can also be accessed via the TMB App.

    Passenger support

    From late May, staff will be deployed to facilitate access to transport services and to support users and help them comply with the hygiene and prevention regulations, such as wearing a face mask at all times, respecting social distancing in relation to others at ticket validation and vending machines, keeping as far away as possible from others on platforms and at stops, walking on the right along interchange passages, or giving up places in lifts to people with reduced mobility.

    Sale of face masks and hand sanitiser at metro stations

    You can buy face masks and hand sanitiser at official prices from the vending machines that have been provided in the metro network.

    The ten vending machines will be located at the following stations: Catalunya (L1 and L3), Espanya (interchange), La Sagrera (L1, L5 and interchange), Sagrada Família (L2), Verdaguer (L5), Diagonal (L5) and Lesseps (L3).

    Safety and hygiene measures for taxi services

    The taxi industry is applying approved protocols for the hygiene and disinfection of vehicles and protection systems to ensure the safety of both drivers and passengers, and wearing face masks is compulsory.

    Recommendations

    If you have to use public transport, please follow these recommendations:

    • Form an orderly queue and wait patiently at the entrances and exits of metro stations.
    • Leave a sufficient safety distance between you and the people ahead of you when you validate your ticket.
    • In corridors, keep to the right and leave space for people moving in the opposite direction.
    • Stand in single file on escalators and moving walkways, without trying to overtake the people in front of you.
    • Lifts are for people with special needs. If you have to use them, they should not be full, and safety distances must be maintained.
    • While waiting for metro trains to arrive, spread out along the platform in order to maintain the maximum possible distance from other passengers. Remember that the middle carriages are usually the emptiest ones.
    • Passengers are also advised to spread out inside carriages and to keep a safe distance from other passengers.
    • You must leave a wide space at the carriage doors so that passengers can get off the train easily and safely.
    • You must not block the access point to the driver’s cabin.
    • It is also recommended that you maintain a safe distance (1.5 metres) between yourself and other people. També és recomanable utilitzar guants. When you leave, you should wash your hands thoroughly with soap and water or with hand sanitiser as soon as possible.

    In addition, this week also sees the resumption of authorised musicians performing in metro stations in accordance with the established safety and prevention measures.

    Frequently asked questions about mobility

    Aid for public transport

    Latest update 21/07/2020

  • 1 July sees the start of the compensation procedure for time-limited public transport travel cards which holders were unable to use during the lockdown due to Covid-19. 

    The lost journeys can be recovered at any transport network access validator, or through a form found on the ATM website. This saves you having to go to the customer service points in person. Compensation can be claimed throughout 2020.

    Compensation via an access validator

    Anyone who used their travel card for the first time before 14 March and whose card expired during the lockdown can enter their card in the validator and the validation system will print a new expiry date on it.

    Requirements to extend travel card validity:

    • Monthly travel cards (T-usual, T-grup and T-familiar): used for the first time before 14 March and not used between 14 March and 11 April.
    • Quarterly travel cards (T-jove, T-trimestre and T-70/90 FM/FN): used for the first time before 14 March and not used between 14 March and 10 June.

    If the validator refuses to change the expiry date of the travel card, the message “Títol caducat“ [Card expired] will appear. In this case, you will have to request compensation via the form.

    Compensation via the form

    Anyone who did use their travel card during the state of alarm - for essential service or work-related reasons - will have to complete the form so that ATM can assess their right to compensation on a case by case basis.

    The person will be able to collect their season ticket from 1 September, from a series of collection points to be chosen. These travel cards will be valid until 31 March 2021.

    For any specific queries, a customer support line has been set up: 93 120 53 30. It is open 9 am to 9 pm, Monday to Friday (except public holidays).

    Further information

    Last updated 14/07/2020

  • From 17 June, single bus tickets can only be purchased and validated online. TMB has brought forward the implementation of this system for safety reasons, since bus drivers are not selling bus tickets or providing customer services on board.

    The ticket can only be purchased with the TMB App and is validated by scanning a QR code when passengers get on the bus.

    The purchase procedure is straightforward. Users access the app on their smartphone and go to the  ‘Tickets’ section, then press the button ‘Buy a ticket’. After that, the single bus ticket must be selected and the purchase process completed.

    The system issues a virtual ticket without validating it. When you get on a bus, you must validate your ticket by scanning a QR code at the validation point on the bus. Once the code has been scanned, the system will register the bus service and the date and time of validation, and you can start your journey. The validity of tickets will be subject to the same rules as single paper tickets.

    Card payment for single tickets from 2021

    Single tickets will be able to be purchased with bank cards on all TMB buses from 2021, a system which complements ticket purchases by mobile phone.

    This helps towards the goal of eliminating cash payments on board vehicles, a measure which contributes to health safety and makes the service more efficient.

    The calendar is for a pilot scheme in the spring of 2021, with the system to be installed on the entire fleet of buses in September of the same year.

    Transports Metropolitans de Barcelona

    Last updated: 14/07/2020

  • A one-year extension - until 13 March 2021 - has been established for adult national identity cards expiring during the state of emergency.

    Driving permits and licences expiring during the state of emergency will be automatically extended by 60 days.

    In any event, it’s now possible to request an appointment to renew them.

    Last updated: 19/06/2020

  • Yes, provided your MOT (ITV in Catalan/Spanish) expired during the state of alert.

    Even if your certificate is still valid, it’s now possible to request an appointment to renew it.

    Last updated: 10/06/2020

  • Regulated parking in Green and Blue Parking Zones, including the new environmental rates, is operating normally. 

    The applied parking chargeswill take environmental labels into account

    In this respect, zero-emissions vehicles belonging to non-residents can park for free in the blue areas during the time periods stipulated.

    As for residents, all those awarded discounts of €0,20 for good driving before 31 December 2019 will continue to be entitled for the remainer of 2020.

    New parking meters have been installed and coincide with the implementation of the new pricing. The meters feature contactless technology to enable users to pay using a card and a mobile app.

    On the other hand, the usual periodic changes of parking sides on the roads where this measure applies have also been re-established.  

    In addition, the usual, pre-lockdown regulations for loading and unloading areas have been resumed. 

    Area website

    Latest update 01/07/2020

Re-opening of spaces and resumption of services

  • Thirteen Social Services centres will remain open, and eleven more partially open, during August.

    The assistance provided by the sixteen Social Services centres that will be closed will be moved to other centres. To find out which centres are open and which ones are moving their services to other centres, click here.

    The centres that are opening will operate with increased safety and hygiene measures in place and with teams of supply staff on standby to ensure the provision of the service.

    You can request an appointment through the usual social services helpline (936 197 311) or visit in person one of the centres open in each district in case of an emergency.

    Face-to-face assistance times are Mondays to Fridays, from 9 am to 2 pm.

    Telephone helpline times will remain as usual: Mondays to Thursdays, from 9 am to 2 pm and from 4 pm to 7 pm, and Fridays, from 9 am to 2 pm.

    Outside those times, the referral centre for social emergencies is the (CUESB)

    The priority of in-person social services is to help those people who are reaching out to social services for the first time, children at risk, people experiencing gender violence, elderly people or dependants who have no support in their environment, and cases of extreme need, where the possibility of home visits will be considered.

    Barcelona Social Services Centres Search Engine

    Latest update 31/07/2020

  • Citizen Help and Information Offices (OAC) are initiating a gradual return to in-person assistance, but only by prior appointment.

    You can get in-person assistance at the following offices:

    Please remember that you must arrange an appointment either through the website or by calling 010.

    Priority will be given to urgent procedures that cannot be processed by phone or online, or where city residents do not have the technological means to carry out the process remotely.

    Citizen Help and Information Offices have adapted to health safety measures, with the installation of screens at in-person assistance areas and information panels stating the regulations for using the offices.

    Routes have also been signposted, in order to ensure social distancing, and staff will attend service users using personal protection equipment.

    Remember that the portfolio of procedures has been expanded and the processing of consultations and administrative procedures via the 010 helpline have been simplified, in order to reduce the need for visiting the OAC as much as possible.

    Last updated: 25/05/2020

  • Besides offering a telephone helpline, some Barcelona housing offices have re-opened to the public for dealing with procedures that can only be carried out face to face, and always by prior appointment.

    The open offices are:

    • Ciutat Vella
    • Sants-Montjuïc
    • Eixample
    • Les Corts
    • Nou Barris
    • Sant Andreu
    • Sant Martí

    “Housing calls you”

    A new service is also being launched, called “Habitatge et truca” [ESP] [Housing calls you]. It offers over-the-phone personalised advice on all the options available for carrying out procedures without the need for going to an office.

    If a procedure can only be carried out face to face, “Habitatge et truca” will provide users with a day and time for receiving assistance from one of the housing offices. 

    If you need to carry out a procedure having something to do with aid or the rental housing pool, renovation, housing forms, housing-related emergencies or advice, you can request an appointment in advance from “Habitatge et truca”[ESP]

    Personalised “Habitatge et truca” Assistance Service [ESP]

    Further information

    Last updated 13/07/2020

  • Barcelona City Council has reorganised its PIAD services in response to the health situation caused by the Covid-19 pandemic, and in line with the recommendations from the health authorities. PIAD services are prioritising telephone support, with on-site assistance being re-organised at the different PIAD points around the city.

    The service is operating its usual appointment service (call + 34 936 197 311 - Mondays to Fridays, 9 am to 2 pm, and Mondays to Thursdays, 4 pm to 7 pm). Users can also send messages to the corresponding email address for each PIAD.

    Based on the demand for appointments, a phone call will be programmed from a hidden number during the agreed timeslot, or a face-to-face appointment arranged if preferred.

    Outside these hours, the CUESB operates a 24-hour emergency line(tel: 900 703 030; C/ Llacuna, 25).

    Please remember that you must wear a face mask all the time you are on the premises when you visit a PIAD in person.

    Women's support and information points (PIAD)

    Last updated: 23/07/2020

  • The Tibidabo Amusement Park will open its facilities to the public from 1 August following PROCICAT’s positive assessment of the safety measures and protocols in place at the Park.

    The opening of the park is being carried out ensuring maximum safety for both workers and visitors at all times. In addition to deploying a package of hygiene and protection measures, the Park has been granted two certifications confirming it as a safe space: Global Safe Site Excellence and Safe Tourism Certified.

    In order to ensure that everyone can have the best and safest experience and for it to feel as normal as possible, the park has limited its capacity to one third of its usual volume. In addition, some activities have been adapted, and there is special emphasis on outdoor rides and shows. Almost 70% of rides will remain open to the public.

    The amusement park will open at midday from Wednesday to Sunday. It will close at 9 pm during the week and at 10 pm at the weekend.

    The Panoramic Area, the space that provides free access to the city’s highest point, will open at 11 am every day. In addition, on the days when the park is closed, you can go for a walk in this area and enjoy the most iconic rides until 7 pm.

    As far as cafés and restaurants are concerned, the takeaway service has been increased and new outdoor dining areas have been provided.

    Another new development is the new Tibidabo mobile app, which will enable visitors to find practical information about the park, such as queuing times for rides or what activities are in progress, in real time. The app is free and available for iOS and Android devices.

    In order to streamline access to the park and ensure everyone’s safety, we recommend that you purchase tickets in advance on the Tibidabo website.

    Safety and protection measures  

    The measures, which will apply temporarily to the entire site, will be gradually adapted as the legislation and the various health authorities’ and government bodies’ recommendations change. The goal is to guarantee the safety of visitors and workers at Tibidabo. 

    • Face masks are mandatory around the whole site, except for children under the age of 6.
    • A safety distance of 1.5 metres between people or households.
    • Hand-washing with alcohol-based sanitiser before entering the site, rides and the park’s various spaces.
    • Online advance ticket purchases with a specified date of visit to ensure the maximum capacity is not exceeded. 

    The cleaning and disinfection of all spaces, rides and services have been increased.

    Signs with recommendations on the hygiene and protection measures to be followed at all times have been put in place in the Park.

    Tibiclub

    In order to minimise impact on families that hold a Tibiclub season ticket, Tibiclub season tickets are extended for the same length of time during which the park remained closed.

    Tibibus

    From 1 August, the bus service that goes directly to Tibidabo is operating again as usual, with the relevant health measures.

    The Tibibus stops are located in Plaça de Catalunya, Vall d’Hebron and Plaça de John F. Kennedy.

    Car Park

    You can either park in the B:SM Sant Genís car park and take the T2B shuttle bus to get to the Park or go directly to the car park at the top of Tibidabo, where you must book a place at least 24 hours in advance.

    Tibidabo Amusement Park

    Last updated 04/08/2020

  • The LGBTI Centre is operating under new provisional opening hours, from 10 am to 2 pm on Mondays, Wednesdays, and Fridays, and 4 pm to 8 pm on Tuesdays and Thursdays. These opening times may be subject to change, depending on recommendations from the health authorities.

    Personal assistance services will be provided both online and in person.. The service will be available by appointment only, which you can book by calling 938 80 5 111 or by sending an e-mail to info@centrelgtbibcn.org. It will be mandatory to wear a face mask inside the premises.

    The cultural activity programme will continue to be provided exclusively on social media until further notice.

    Organisations operating from the LGBTI Centre will be able to provide services in person again from next Monday, provided they follow the safety and hygiene measures stipulated by the health authorities.

    Further information

    Latest update 19/06/2020

  • The Office for Non-Discrimination (OND) has started offering face-to-face support by appointment from Monday to Friday, 9 am to 2 pm.

    The office continues to offer online and phone support for people suffering any sort of discrimination, along with legal advice on denouncing these situations.

    You can contact the office by phone on 934 132 000 or by email at ond@bcn.cat.

    Office for Non-Discrimination

    Last updated 23/06/2020

  • To comply with the new package of measures to contain the increase in the number of cases of coronavirus, Barcelona’s libraries remain open, but with a series of access restrictions which may affect the free movement of people around the facilities:

    • Users can access the collection freely to take out items on loan.
    • Users will have to identify themselves when entering the library to use areas for work or study.
    • Computers for public use may only be accessed with appointments.
    • Prior booking is required to take part in organised activities.

    Opening times for all centres are Mondays to Wednesdays, 2.30 pm to 7.30 pm, and Thursdays to Saturdays, from 9.30 am to 2 pm.

    Consulting documents

    • To ensure the 48-hour quarantine that all documents have to undergo, documents that have been consulted will have to be left on specifically signposted tables and/or trolleys; under no circumstances may they be returned to their shelves.
    • Newspapers and magazines will not be freely available for consultation but will have to be asked for from the library’s staff.

    Safety measures

    • Users aged 6 and over will have to wear a mask , unless established otherwise by the health authorities.
    • Users will also have to clean their hands with hydro-alcoholic gel and to maintain a social distance of 1.5 metres from other people, except in the case of stable household groups.
    • User will have to abide by the instructions given for maximum user numbers. Seats and computers that must not be used will be signposted.
    • Users will have to abide by the signposted safety measures and instructions given by the centre’s staff.
    • Where workshops are given, material must not be shared with other users.

    Return of loaned items

    Note the extended deadlines for returning pre-library-closure loans to 30 September.

    You can also access the digital-contents loans service through the eBiblio.

     

    Barcelona's libraries re-open

    Biblioteques de Barcelona

    Last updated: 29/07/2020

  • The Municipal Consumer Information Office (OMIC) offers face-to-face assistance, only by prior appointment, Mondays to Fridays, from 10 am to 1 pm. At the same time, it will also continue to provide the public with remote services from its website and 010 telephone helpline.

    Once you fill in this form, the OMIC team will contact you to explain the procedures and documents required for lodging a claim or complaint. If your case requires face-to-face assistance, a day and time will be arranged for the appointment. 

    The OMIC is a free municipal service whose goal is to help Barcelona’s city residents, whether consumers, retailers or users, to find out about their consumer rights and duties. 

    Municipal Consumer Information Office

    Last updated: 03/06/2020

  • Due to the increase in coronavirus cases, Barcelona is reducing the capacity of its ten beaches by 15%. This means that they now have a maximum capacity of 32,000 people instead of 38,000.

    Bathing and sunbathing are still allowed provided that the safe distance of 1.5 metres from other people is observed. You are also allowed to go for a walk and do sport on the beach, always in accordance with health recommendations.

    Control of beachgoer numbers

    In order to protect everyone’s health, capacity control measures have been put in place in all the city’s beaches:

    • Cameras and video sensors that give real-time information about the number of people on the beach.
    • Natural-looking fences establishing the boundaries of the beaches and the various entrances to sandy areas.
    • An information service detailing occupation levels, both online and at the beach.

    It is important to spread out over the entire area of each beach rather than gathering next to the sea.

    Services on the beaches

    Despite the reduced capacity, the rescue and first aid service is still in operation (from 10:30 am to 7:30 pm). The showers and foot-washing facilities are also in operation but may only be used by one person at a time. The public toilets are also open.

    The Centre de la Platja is open for the purpose of providing information and a public assistance service, and some activities are available subject to prior booking.

    The dog area at the Llevant beach is open again and its capacity is limited to 60 dogs to guarantee the necessary safety distance, with the same public health measures as the rest of the beaches being applied. The area is open from 10.30 am to 9 pm.

    As of now, the city's beach bars are still open, following the established social distancing measures.

    Assisting bathing for people with a disability

    The assisted-bathing service for people with a disability is also available at Nova Icària beach and in the Fòrum bathing area. The service will be open every day of the week until 27 September, with an extended public assistance service, form 11 am to 3 pm and from 4 pm to 7 pm. To use it, you will need to request it in advance.

    To ensure health and safety measures, the service will be provided under the supervision of expert staff without direct contact, and the bathing area's capacity restricted to fifteen people, keeping a distance of 1.5 metres from one another. People using the service are advised to come to the beach accompanied by their usual carer.

    Sport

    Professional and non-professional sport is permitted on beaches.

    In order to make these differing uses compatible (bathing and sport), three areas have been reserved for doing sport on the beaches of Nova Icària, Bogatell and Mar Bella, from 10 am to 6 pm.

    In the remaining time, sport can be played freely on the beach.

    The volleyball courts are available for authorised use at all times.

    Recreational shore fishing is also allowed at the designated area on Bogatell beach, between 6 pm and 11 am.

    Children’s play areas remain open, and people are being asked for maximum collaboration in order to ensure their proper use and operation.

    In addition, from 29 July and as part of the measures to contain the spread of Covid-19, the use of the callisthenics sports areas at the Espigò del Gas (Barceloneta beach) and at the Nova Mar Bella beach is prohibited.

    In addition, from 29 July and as part of the measures to contain the spread of Covid-19, the use of the callisthenics sports areas at the Espigò del Gas (Barceloneta beach) and at the Nova Mar Bella beach is prohibited.

    Information on occupancy levels on beaches

    The beach website provides real-time information on the number of beachgoers on each beach, with a system of traffic lights that indicate if the numbers are low, normal, high or very high.

    In order to avoid queues and crowds, all beachgoers are recommended to consult this information before travelling to the beach.

    We would ask city residents to heed any indications given by the GUB police force and announcements made over the loudspeaker system.

    FAQs on use of the beaches

    Latest update 29/07/2020

  • All the city’s parks are open to the public during their usual times and for uses envisaged during the current stage of the return to normal.

    As of 18 June, besides walking and doing sports activities, groups of up to 20 people can now stay in parks providing they keep to a social distance of 1,5 metres or wear a face mask where such  distancing is not possible.

    Children’s play areas are also open for use. You are advised to maintain social distancing, wear a face mask when necessary and wash your hands frequently.

    In addition, from 30 June all gated parks will start opening from 10 am again.

    Recommendations for using city parks.

    • Maintain social-distancing measures with other people inside the park.
    • Use the park litter bins and take special care not to drop litter on the ground. This will make it easier to clean these areas.
    • Keep your dog on a lead in green areas, except in dog-exercise areas.

    Furthermore, remember that during these weeks of lockdown, some bird species may have made their nests in places that are more accessible than usual. Respect any birds nests and keep away from them as much as possible, to ensure and preserve their breeding season. Most urban birds and their nests are protected by current legislation.

    Respect vegetation too, leaving it just as it is so that municipal teams can complete their assessment of it before they act.

    Parks and gardens

    Latest update 19/06/2020

  • Children’s play areas are open and operating during their normal opening hours, including at the beaches.

    People are being asked for maximum collaboration in order to ensure their proper use and operation:

    • Children using these areas must be supervised by adults taking responsibility for their actions.
    • Remember that face masks must be worn on the public highway and in outdoor spaces by everyone over the age of 6.
    • Social distancing (of at least 1.5 metres) must be maintained between people.
    • Wash your hands with soap and water or with hydro-alcoholic gel before and after using these spaces.
    • Clean the toys your children have brought to play with at the park.


    These areas will be cleaned as usual. The process will take place once a day, with accumulated sand removed from the games, the game elements cleaned and any waste found in the area removed.

    In addition to children’s play areas, areas for the elderly and fitness and callisthenics equipment are alsos’obren in operation, with the same recommendations as those applicable to children’s play areas. These areas will be cleaned and maintained in the same way and as frequently as children’s play areas.

    Last updated on 29/07//2020

  • The Encants Barcelona - Fira de Bellcaire will be open again, from 9 am to 4 pm, Mondays, Wednesdays, Fridays and Saturdays. 

    The facility applies the hygienic and preventive measures recommended by the health authorities and has been signposted in accordance with these recommendations. Visitor capacity has been restricted to 30% to ensure social-distancing compliance.

    The auctions are also still on, with a reduced number of lots per day (from 39 to 26) and more auction days, with auctions now being held every market day, including Saturdays. In order to facilitate compliance with social distancing requirements, capacity has been limited to 70 people.

    Remember that it is obligatory for people to wear masks where they are unable to maintain a social distance of 1.5 metres from others.

    Mercat dels Encants

    Latest update 24/07/2020

  • Every year the city steps up its cleaning services and this year they are going to be adapted to the circumstances flowing from Covid-19, with less tourism and more local people using public spaces.

    The operation involves 61 teams with 106 operatives who will be doing more cleaning in the areas most frequented by the general public, such as squares, parks and other green spaces. They will maintain regular cleaning of the areas round recycling bins and cleaning sensitive points with water.

    Actions in priority areas include:

    • Regular cleaning of the areas round recycling bins in the districts of Eixample, Gràcia, Horta-Guinardó and Sant Martí.
    • More cleaning in the green spaces of Parc de la Ciutadella, the Park Güell surroundings, the Sants-Montjuïc, Horta-Guinardó and Nou Barris gardens, and block interiors, such as those in L’Eixample.
    • More cleaning in Gràcia’s squares.
    • More street washing in Ciutat Vella.
    • High-pressure spraying of the squares in Horta-Guinardó and Nou Barris.
    • More cleaning on the seafront and beaches.

    Last updated 28/07/2020

  • Opening times for the public are as follows:

    • Neighbourhood green points, open Mondays to Saturdays, from 9 am to 2 pm and from 4.30 pm to 7 pm.
    • Area green points, open Mondays to Fridays, from 8.30 am to 6 pm, and on Saturdays and Sundays open from 9.15 am to 12.45 pm.
    • Mobile green points, open Mondays to Saturdays, from 8.30 am to 2 pm and from 4.30 pm to 7.15 pm.

    Access will be on an individual basis and it will be mandatory for people to wear masks whenever they are unable to maintain a social distance of 1.5 metres.

    Last updated: 19/06/2020

  • The collection service for bulky waste items is up and running again in all city neighbourhoods.

    Remember that each street in the city has a specific day of the week for leaving old furniture and bulky household items out in the street. You can check the collection day for your street on the City Council’s procedures website or by calling 010.

    Old furniture and junk can be left outside on the assigned day between 8 pm and 10 pm. Items must be left on the pavement, without blocking the path of pedestrians and as close to the road surface as possible to avoid blocking the space along the front of building façades.

    In contrast, rubble, rubbish, clothing, glass and electric appliances cannot be left in the street. Larger items of this kind can be taken to the area green points

    The request service for the home-collection of old furniture and junk has not yet been re-established.

    Household waste collection

    Waste finder

    Last updated on 18/05/2020

  • Now that we have entered the re-opening stage, regular activities are permitted in municipal allotments for people over 65 and in self-managed community allotments, in accordance with the established safety measures, while avoiding any crowding.

    If you go to a municipal or community allotment, make sure you keep to the following preventive recommendations:

    • Don’t go to the allotment if you have any symptoms such as a fever, if you feel unwell or you have a cough or diarrhoea.
    • Wash your hands before using communal tools, the irrigation keys, hoses, access locks or chains, the composters, toilet facilities or basins.
    • Maintain a social distance of 1,5 metres from other users. If you are unable to do this, use a mask. Also use a mask in communal areas.
    • If you use gloves, please be sure to use them appropriately.
    • Each user must bring their own soap and towels, as well as alcohol-based sanitiser if deemed appropriate..
    • If the allotment has a perimeter fence with restricted access, it must remain locked from the inside while working inside.

    A sign with all these instructions should be kept in a visible place at the entrance to the allotment.

    Latest update 19/06/2020

  • Barcelona’s cemeteries are opening at their usual times.  

    Anyone accessing Cementiris de Barcelona's facilities will have to wear a mask whenever it is impossible for them to maintain a social distancing of 1.5 metres.

    As from 29 July, burials, cremations and farewell ceremonies will be restricted to a third of their usual attendance capacities

    Visitor support offices at cemeteries will also be open during their usual opening times for any procedures and at a maximum visitor capacity of 50%.

    Latest update 30/07/2020

  • The Barcelona Pet Shelter (CAACB) has resumed various animal care services and shelter and adoption procedures.

    Now that we are in the re-opening stage, opening times for the public are being extended and visitor numbers are increased to 50% of maximum capacity, while minimum social distancing remains in place. Volunteers should also be able to take the dogs from the centre out walking in different city spaces again.

    Figures maintained during the state of emergency

    The number of pets abandoned has remained unchanged during the state of emergency in comparison to previous years.

    Remember that if you’d like a pet at home, you should consider adoption before any other option as it’s an act of responsibility, solidarity and humanity. An animal is not a toy.

    Further information (CA)

    Latest update 19/06/2020

  • Park Güell is restarting its normal activity while respecting all the hygiene and protection measures.

    Access to the whole park will be controlled by aligning the two regulated areas, the Park and the Monumental Zone, which add up to 12 hectares. And the maximum number of visitors allowed is being reduced by half to 1,400 people entering per hour.

    Signs have been put in place around the park with messages regarding the safety measures that have to be followed and these are backed up by the presence of security staff. Use of a mask is recommended.

    Park entrances

    There are 8 entrances, 4 shared by visitors and city residents, and 4 for the sole use of local people. And, for security reasons, there is 1 exit, at the monumental gate. The aim is to reduce tourist overcrowding and thus ensure the park’s sustainability.

    A space open to Barcelonians

    New time bands just for locals:

    • Good morning Barcelona: 6.00 am - 9.30 am.
    • Good evening Barcelona: 8.00 pm - 11.30 pm.

    People who have the Gaudir + card will have free access all day and will be able to use any of the park entrances. In addition, everyone who has a Barcelona libraries card will also have free access throughout the summer.

    Beginning in the autumn, a new mobile app will be available that will make new registrations easier, more accessible and online.

    A safe park

    In order to make Park Güell a safe place, and bearing in mind the BCN Safe City project, we have started the process of securing Global Safe City certification with the seal of Excellence. The park will also receive the Safe Tourism Certified seal for having successfully introduced the safety protocol system and started up the Covid-19 risk prevention system.

    Last updated 29/06/2020

  • The Montjuïc cable car service is open at the usual times, which in the summer is from 11 am to 7 pm, every day of the week.

    The iconic cable car system was inaugurated on 22 June 1970 and this year marks its 50th anniversary (CAT). You can see its development on this commemorative video (CAT)

    Extra hygiene and disinfection measures have been applied to the cable car cabins and other facilities. Users must wear a mask inside the cabins and in all other spaces as well, user capacity is subject to controls and points have been set up with sanitizer gel dispensers. Signs warn passengers to maintain social distancing.

    For its part, the Montjuïc funicular is operating at the usual times of 7.30 am to 10 pm on working days, and 9 am to 10 pm on Saturdays, Sundays and public holidays.

    Montjuïc cable car 

    Montjuïc Funicular

    Last updated 24/07/2020

  • PROCICAT (Catalonia’s territorial civil protection plan) has authorised the Zoo, the Olympic Ring and the Parc del Fòrum to resume their activity to re-open. The facilities had to close on 17 July because of the new measures decreed by the  Government of Catalonia in response to the increase in the number of Covid-19 cases in Barcelona and the metropolitan area .

    PROCICAT thus gives a green light to the safety and prevention measures taken at these open-air leisure facilities, considering them safe for all visitors and workers in the same way they are endorsed by the certificates Global Safe Site Excellence and Safe Tourism Certified.

    For its part, the Tibidabo Amusement Park has not yet received a response from PROCICAT and must stay closed until its request has been resolved.

    Further information (CAT)

    Last updated 27/07/2020

Authorised cultural activities

Extraordinary or temporary cultural activities or public shows authorised by the Generalitat de Catalunya at Barcelona City Council’s request.

  • In response to Barcelona City Council’s request, the Catalonia Civil Protection Plan (PROCICAT) has authorised the Festival Grec 2020 events to go ahead on the basis that they meet the safety criteria for the containment of Covid-19 outbreaks established on 17 July by the Generalitat de Catalunya.

    Remember that the Grec Festival is holding a special edition adapted to the situation resulting from Covid-19.

    The Grec Festival will be continuing during August with Open Grec, with literary walks and routes for families until the end of the month.

    In addition, September will see the inauguration of From Grec to Grec, under which those shows that have had to be deferred will be rescheduled to take place in theatres and festivals during the 2020-2021 season.

    Last updated 29/07/2020

  • In response to a request from Barcelona City Council, the Civil Protection Territorial Plan for Catalonia (PROCICAT), has authorised the celebration of the activities forming part of the Cruïlla XXS and Fes Pedralbes festivals, due to their compliance with the safety criteria for containing Covid-19 spikes, established by the Generalitat de Catalunya on 17 July.

    The programmes for these festivals are available on their websites.

    Cruïlla XXS

    Fes Pedralbes

    Last updated 22/07/2020

  • The Music in the Parks festival, which will be celebrating its 25th anniversary this year, is back this August. PROCICAT has authorised a shorter edition of the festival with all the required safety measures in place.

    The capacity of concerts is limited, and you must book tickets in advance. 

    All concerts start at 8.30 pm, but seating will begin at 7.30 pm in order to avoid overcrowding.

    Check the programme.

    Further information (CA)

    Last updated: 04/08/2020

Local commerce and consumption

  • Check the changes which apply to commerce and hospitality following the special measures approved by the Government of Catalonia to contain the spike in cases of Covid-19.

    Retail stores and companies offering services

    Commercial activities must be carried out avoiding any overcrowding of any kind.

    The safe distance to be observed in both indoor and outdoor spaces is 1.5 metres. The maximum permitted capacity is the equivalent of 2.5 m2 per person.

    The measures of the Sectoral Plan for the commercial sector approved by PROCICAT, which establishes the hygiene, prevention and safety measures against Covid-19, must be strictly applied.

    Can I go to the shops?

    As a general rule, people are advised to stay at home and to limit their circulation in streets and pavements. Specifically, in the realm of commerce, it is recommended to only leave the house to go to:

    • Banks and establishments providing insurance and similar services.
    • Shops selling food, drinks and raw materials.
    • Retail trade, with prior appointment, in which the safety and protection measures established by the competent authorities must be taken.

    With the exception of essential services, emergencies or critical situations, companies cannot offer any service which implies physical contact with customers. In the case of shops, priority should be given to orders placed by phone or online, or products given to customers at the doorway to the establishment.

    Hotels and restaurants

    Bars and restaurants must apply the following rules:

    • Capacity inside cafés and restaurants must be limited to 50%.
    • No food or drink can be consumed at the bar.
    • Safety distances of 2 metres should be respected between tables or groups of tables on terraces.
    • Priority should be given to home deliveries and takeaways.

    Restaurants, bars, terraces, beach bars and bars playing music must close at midnight. Nightclubs, dance halls and entertainment venues in addition to all venues playing music with a dancefloor will be temporarily closed. These measures will remain in force for a fortnight effective 25 July.

    Safety and hygiene measures

    All establishments must increase health and safety measures within their premises:

    • Properly clean and disinfect workplaces, and ensure that they are well ventilated.
    • Provide workers with either soap and water or hand sanitiser for them to wash their hands.
    • Guarantee minimum safety distances between people. Where this is not possible, suitable protective materials must be provided.
    • Obligatory use of face masks.
    • Take action to prevent large gatherings of people, whether they are workers or customers/users, during the anticipated peak times.
    • Boost the use of teleworking.

    Guide to new special measures  [PDF] (CA)

    Last updated 31/07/2020

  • Together with the commerce sector, the City Council has published a good-practice guide that lists a series of recommendations and measures to do your shopping in the safest and most responsible way.

    There are general preventative measures, as well as those concerning personal and shop hygiene, as well as a special increase in online sales and home deliveries, with preferential treatment for the most vulnerable groups.

    And when you go food shopping or to the pharmacy, you should follow these safety measures:

    • Avoid crowds.
    • Respect the safe distance at all times (1.5 - 2 metres at minimum).
    • Queue up outside the establishment whenever possible.
    • At the markets, queue up at stalls following the instructions of the stall owners. Four to five people per stall at a time is the recommended maximum.
    • Show common sense and respect when dealing with others.
    • If you can, avoid going with children, elderly people or people with health problems.
    • Avoid touching your face, eyes and nose, as well as foods that you are not going to purchase.
    • As soon as you arrive home, wash your hands thoroughly.
    • Share these tips with your family, friends and neighbours.

    Distribution of 40,000 face masks to commercial establishments

    In addition, with a view to the resumption of economic activity, the City Council will be distributing 40,000 face masks to workers in the commerce sector to help compliance with safety and prevention measures.

    The distribution of masks to workers in on-street commerce will be carried out with the help of commerce entities, which have channelled the demand for material from the different establishments.

    Good practices for making safe shopping easier [Catalan] (PDF)

    Guide to the re-opening of bars and restaurants [Catalan] (PDF)

    Last updated: 29/05/2020

    • Municipal Markets

      It is very important to eat properly. Barcelona’s municipal markets are staying open to guarantee the supply of fresh produce. And to facilitate shopping from home and avoid the need for travel, the city's markets have also boosted their home delivery and online sale services.

      Some markets have even established free services for the elderly to ensure that everyone has access to essential products.

      Mercats de Barcelona's home delivery and online sale services (CA)

    • Farmers feed you too

      During this period, small farms are also making home deliveries, providing us with healthy, high-quality food.

      List of farms making home deliveries

      Farmers’ markets in the neighbourhoods

    • Which retailers are making home deliveries?

      In Barcelona, many commercial establishments and shops are essential services and are still open to the public. Many of them have online sales services and home delivery so that you can do your shopping from home. If you click on the file for each establishment on the map showing open shops in Barcelona, you can see if they are offering this service.

      Map showing open shops in Barcelona (CA)

    • Mercabarna wholesale market ensures the supply of fresh produce.

      During this phase of recovering normality, the employees of the companies involved in the fruit, vegetable and fish central markets have continued to carry out their work every day, in spite of the difficulties associated with the health emergency, in order to provide municipal markets, supermarkets and other local food shops with fresh produce.

      Mercabarna

    Latest update 19/06/2020

  • In light of the increase in online shopping is one of the consequences of the state of exception resulting from Covid-19. In view of this situation, we recommend that you follow these recommendations for any online shopping:

    • Buy from websites that were already known to you or that have good references. You must also remember to check that the website contains the identity and contact details of the company that is selling the product or service.
    • Check that the characteristics of the product or service, its price and shipping costs, as well as the payment and delivery methods, appear on the website.
    • Check that there are no pre-checked options resulting in additional costs.
    • Save the message confirming the order and, when you receive the product, keep the invoice too.
    • Cooling-off period You can return your purchases within 14 days of receipt, but remember that deadlines for returning products will stop running during the state of alarm.
    • In the event of a problem, address your claim to the company that sold you the product or service first. If you do not receive an answer within 30 days, or if this is not satisfactory, you can contact the Municipal Consumer Information Office (OMIC) to make a complaint.

    Latest update 19/06/2020

  • Sustainable food is beneficial for the general public because it ensures that safe and healthy food is available everyone, including the most vulnerable people; It is beneficial for territories because it drives local economies, forges links between rural and urban environments, gives recognition to tasks relating to the food cycle and celebrates the diversity of food cultures. It benefits the planet because it preserves and regenerates its limited resources, combats the climate crisis, ensures animal welfare and fosters biodiversity.

    What is a sustainable diet?

    • Buy local, seasonal products that are environmentally friendly: those that are organic, agroecological or obtained from sustainable fishing practices.
    •  Eat less meat and meat by-products, but of better quality. Make a commitment to quality.
    •  Give preference to fresh and varied foods, and avoid ultra-processed foods.
    • Look at the working conditions of the people who produce each product, and find out if the brand fosters fair trade.
    • Reduce food waste and the use of packaging, particularly plastic.
    • Check the labels, find out about the products, talk about them, participate and empower yourself!

    Social and Solidarity Economy (ES)

    Sustainable food in Barcelona

    Latest update 26/05/2020

  • Post COVID-19 consumers will be more ethical and digital, according to a study entitled Impact of the COVID-19 crisis on consumer habits in post-lockdown Catalonia which was presented by the Catalan Consumer Agency (ACC).

    The report highlights that the crisis has accelerated consumer trends such as the growing preference for local and socially responsible shops, owing to conscious purchases of healthy products and a clear reduction in food waste. At the same time, a commitment has been detected for incorporating digitisation in many everyday aspects of life. 

    Some of the types of behaviour created as a result of the COVID-19 crises are consumer demand for safe consumption and the emergence of panic purchasing, attitudes which, according to the study, will gradually die out as we approach the new normal. 

    There has also been a change in consumer habits caused by teleworking, relating to the fact that people are spending more time at home, which is affecting types of purchasing and consumption, timetables and mobility.

    Further information 

    Last updated 16/07/2020

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