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Measures for the new normality

#Covid19

After making it through the various phases of lockdown easing for the Covid-19 crisis, Barcelona has got moving again, bit by bit, but always maintaining necessary prevention measures and safety.

On 17 July, faced with an increase in Covid-19 cases  in Barcelona and thirteen municipalities within the metropolitan area, the Catalan Government announced a raft of special measures to avoid the spread of the virus.

Since then, new restrictive measures have been put in place to contain outbreaks regarding the running of hospitality establishments (bars, restaurants and beach bars) and cultural and leisure activities. Prohibitions on certain activities have also been put in place, such as smoking in public if a distance of 2 metres cannot be maintained between people. The Ministry of Health has also suspended the opening of night-time leisure establishments.

What is the new normality?

The new normal is the final stage of the Spanish government's Plan for the Transition to a New Normal. It is regulated by Royal Decree-law 21/2020, 9 June (ES), regarding urgent prevention measures, containment and coordination to manage the health crisis caused by Covid-19. It is also regulated by Decree 63/2020, 18 June, regarding new governance of the Covid-19 health emergency and the restart phase across Catalonia. The Catalan Government is the competent authority for adopting, abolishing, amending and implementing the measures in place within the context of the New Normal.

New measures have been established, based on the resolution approved by the Territorial Civil Defence Plan for Catalonia (Procicat) to prevent the spread of Covid-19 in the city. People must exercise extreme caution and reduce their social gatherings, as well as maintaining preventative measures: washing your hands frequently, social distancing and always wearing a face mask. 

The new measures against covid-19 for the city include:

Mobility

As a general rule, people are advised to stay at home and to limit their use of streets and pavements.

Reducing social gatherings

Meetings of more than ten people are prohibited, both in public and in private.

No food or drink may be consumed in gatherings of up to ten people in public areas.

People with symptoms of Covid-19 or who have to self-isolate or be in quarantine for any reason may not take part.

Shops and companies offering services

Commercial activities must be carried out avoiding any overcrowding of any kind.

The safe distance to be observed in both indoor and outdoor spaces is 1.5 metres. The maximum permitted capacity is the equivalent of 2.5 m2 per person.

The measures of the Sectoral Plan for the commercial sector approved by PROCICAT, which establishes the hygiene, prevention and safety measures against Covid-19, must be strictly applied.

Bars and restaurants

Bars and restaurants must apply the following rules:

  • Restricting indoor capacity to 50%, with a minimum distance of 1.5 metres between tables and between groups of tables.
  • Restricting capacity in outdoor dining areas to 50%, with a minimum distance of 2 metres between tables and between groups of tables.
  • A maximum of ten customers per table or group of tables.
  • Bars and restaurants must close no later than 1 am.
  • New customers must not be admitted after midnight.
  • Priority should be given to home deliveries and takeaways.

Nightlife

Discos, dance halls and party venues with shows are not allowed to open to the public. The same applies to all activities involving dance floors. This measure came into force on 25 July and was in place for fifteen days. It was extended for a further fifteen days on 7 August. The Ministry of Health announced on 15 August the closure of all night-life leisure premises.

Ban on smoking in public streets and squares

As of 18 August, smoking will be banned on public streets and squares whenever 2-metre social distancing between individuals cannot be maintained. This restriction will also apply to the use of any other tobacco-inhalation device, water pipes, hookahs etc.

Ban on alcohol consumption on public roads and squares

As from 29 July, the Catalan government will be banning the consumption of alcohol on public roads and squares and in other open spaces, a measure already established in the City Council’s Byelaw on measures for promoting and ensuring positive community life in Barcelona’s public spaces [ca].

Cultural activities (cinema, theatre, music and exhibitions)

Cultural activities are authorised at stable venues (cinemas, theatres, circus marquees etc.) and outdoor spaces alike, with 70% capacity and following the instructions in the sectoral plans from PROCICAT.

Sports and recreational activities

Sports and recreational activities are authorised (gyms, sports facilities, outdoor swimming pools, amusement parks and children’s parks), with 50% capacity and following the instructions in the sectoral plans from PROCICAT.

Libraries, archives, museums and monuments

Libraries, archives, museums and monuments are open.

Educational activities, children and youth leisure activities and social and educational intervention activities

Educational activities (including university ones), children and youth leisure activities (including extracurricular ones) and social and educational intervention activities (social and educational intervention services and open centres), such as school transport, must be carried out in accordance with the Procicat’s sectoral plans and the corresponding regulations, rigorously applying health-related preventive and protection measures.

Public transport

At the weekend, the metro network will close at midnight.

Old people’s residences

  • Only 1 family member will be able to visit residents and for 1 hour at the most.
  • PCR tests will be taken on each new resident and on workers returning from their holidays

Religious acts, burials and weddings

Attendances at religious services, weddings, burials, cremations and farewell ceremonies are limited to a 50% of capacity.

Duration of the measures

These measures are established in four resolutions that will be published in the Generalitat of Catalonia's Official Gazette (DOGC) and will come into force once they are validated by the legal authorities. 

Penalties

The project for Decree Law 30/2020, of 4 August, approved by the government, establishes three types of infringements for non-compliance with health and prevention measures to tackle the health crisis caused by Covid-19, along with their respective penalties:  

  • Minor infringements

Infringements will be classified as minor when they represent an infection risk of a maximum of 15 people.

Non-compliance with the use of face masks or their inadequate use will be considered a minor infringement, with a fine of 100 euros.

The shared consumption of alcoholic drinks in public streets and other places open to the public without the corresponding operating licence will be considered a minor infringement, with a fine of between 500 and 3,000 euros. 

Minor infringements may lead to fines of up to 3,000 euros.

  • Serious infringements

Infringements will be classified as minor when they represent an infection risk to between 15 and 150 people.

Non-compliance with occupancy limits in enclosed or outdoor spaces, non-compliance with opening hours and closing times for different types of establishments and activities, and non-compliance with prevention and hygiene measures adopted by the authorities will be considered serious infringements. 

Holding events or activities which have been expressly prohibited will also be considered a serious infringement.

Fines for serious infringements will range from 3,001 euros to 60,000 euros.

  • Very serious infringements

Infringements will be classified as very serious when they represent an infection risk to more than 150 people. 

Other actions considered very serious include recurrent non-compliance with the duty of self-isolation agreed by the responsible authorities on the part of people who have tested positive for Covid-19, and recurrent non-compliance with protocols, plans and instructions received from the responsible authorities. 

Very serious infringements may lead to fines of between 60,001 and 60,000 euros.

See measures to contain outbreaks (CA)

Latest update 23/09/2020

Safety and protection

We're continuing to act with caution to prevent a new outbreak of Covid-19.

  • Face masks are an additional protective measure, provided they are properly used, but they are in no way a substitute for the most effective preventive measures: keeping a safe distance from others and cleaning your hands frequently.

    As from 9 July, it will be mandatory to wear a mask in Catalonia, in public streets and squares, outdoors and in public spaces, inside or outside, even where social distancing can be maintained.

    Thus, it is currently mandatory for anyone over the age of 6 to wear a mask:

    • On public transport, whether inside vehicles or at stations or stops.
    • In public streets and squares and outdoor spaces, even though are unable to keep a safe distance of at least 1.5 metres from others.
    • In any enclosed space used by or open to the public, even though are unable to keep a safe distance of at least 1.5 metres from others.

    Failure to abide by this measure will lead to fines under the current sectoral legislation in force.

    Exceptions

    Wearing a mask will not be mandatory:

    • For people with breathing difficulties that may worsen from wearing a mask.
    • For people who have been advised against wearing a mask owing to a health issue, disability or behavioural disorder.
    • For individuals who are unable to remove their mask on their own (without help) when they need to.
    • When doing physical exercise or sport. 
    • In force majeure circumstances or in a situation of need.
    • Where wearing a mask would be incompatible with the nature of the activities.
    • For people eating or drinking.
    • During activities restricted to stable household groups in schools and in infant and youth leisure activities.
    • In stable household groups.

    And wearing a face mask is also recommended:

    • For all children aged between 3 and 5 in situations where wearing a mask is mandatory for everyone else.  
    • At home, if you are self-isolating or if you are looking after a sick person or someone suspected of being sick.

    What’s the right way to put on and take off a face mask?

    • Before putting it on, wash your hands and position the mask so that it covers your nose and mouth.
    • Don’t touch it once you’ve put it on. If you touch it, wash your hands. 
    • To take the face mask off, hold it from the back or the elastic threads which hold it in place, without touching the part that might be infected. Then wash your hands straight away.

    Face masks need to be changed as soon as they get damp or wet.

    Answers and questions over the use of masks (CA)

    Latest update 17/07/2020

  • You should also respect social distancing recommendations during this phase:

    • Always maintain a safe distance (1.5 meters) from other people.
    • Avoid crowds, both indoors and outdoors.
    • Use common sense and show respect towards other people.
    • If you have to help vulnerable people, avoid direct contact with them. Contact them by phone and, if you do their shopping, leave it just outside their door so they can pick it up from there.
    • Share these tips with the people around you.

    Last updated: 08/09/2020

  • Once the lockdown exit process ends it’s very important to keep applying the recommendations to prevent infection:

    • Wash your hands frequently.
    • Avoid touching your face, particularly your eyes, nose and mouth.
    • Use a face mask whenever it is obligatory.
    • Maintain the minimum safety distance of 1.5 metres from other people.
    • Sneeze or cough into the inside of your elbow or use a tissue. Then throw away the tissue and wash your hands.
    • Avoid sharing utensils, food or drink.

    Health tips

    Barcelona Public Health Agency (CA)

    Last updated: 08/09/2020

  • Senior citizens, people with respiratory disorders and pregnant women are considered the most vulnerable groups when it comes to the coronavirus.

    If you have any family members, neighbours or acquaintances who fall into any of these groups and need help, you can offer to bring them their shopping or essentials or to do anything else they may need.

    As for senior citizens, you can phone them every day and ask about their health and their situation. Find out if they are emotionally well, if they are following the recommended hygiene and care routines, and make sure they have the healthcare they need. They shouldn't feel alone; they should know they can count on you.

    Latest update 08/09/2020

  • Given the increase in the number of Covid-19 cases, Barcelona has increased the number of civic officers and information staff in its streets to 230 people.

    Their work consists of informing people about the protective hygiene and social distancing measures needed to avoid infection and the obligation of wearing a face mask. The teams also include mediators in case messages need to be given in other languages or for situations where risks are higher.

    Civic officers and information staff are being deployed particularly in Sants-Montjuïc, L’Eixample, Horta-Guinardó, Nou Barris, Sant Andreu and Ciutat Vella, as strengthened prevention measures were considered most necessary in these districts.

    The presence of civic officers is being coordinated by the municipal programme Barris Bon Desconfinament, which has been in place since the lockdown exit process started. 

    Messages given over PA systems have also been updated. These messages are used by the City Police (GUB) to remind people about the health and safety measures. In addition, cleaning services have been bolstered and adapted around primary healthcare centres, hospitals, elderly people’s homes and places where local people rest and relax.

    Further information (CA)

    Last updated 27/07/2020

  • This September has seen the Catalan Ministry of Health, the Barcelona Health Consortium, the Barcelona Public Health Agency and Barcelona City Council working together to carry out a new round of PCR tests in the Raval and Trinitat Vella neighbourhoods, for the purposes of detecting as many asymptomatic cases as possible, cutting transmission chains, isolating contacts and limiting the spread of the virus.  

    Screening in El Raval has aimed at people residing in the neighbourhood's 01015, 01017, 01019 and 01020 census sections, although it has also been open to residents from throughout the Raval Nord area. 

    And PCR tests have been carried out in the  Trinitat Vella neighbourhood on residents living in the 09001, 09002 and 09003 census sections.

    These neighbourhoods have a higher rate of the disease than Barcelona as a whole

    The rate per 100,000 inhabitants between 22 June and 26 August, was 1,442 in Trinitat Vella and 959 in Raval, while in the rest of Barcelona it was only 622. It should be bourne in mind that almost three-quarters of these cases occurred in the population under 45 years old. For this reason, the screening is being organised in the census areas that have had a higher number of cases.

    Enhanced health services

    The Barcelona Public Health Agency (ASPB) has set up a public health office which, with the participation of all the players involved, will perform monitoring and other services for COVID-19-related matters, such as data management, contact tracing, outbreak management, screenings, and monitoring schools and old people’s homes, among other things. At the same time, the ASPB has hired more people to perform contact tracing, making calls and collecting information on each sick person’s contacts, besides the basic epidemiological information.

    Further information (CA)

    Last updated: 21/09/2020

  • This August, the Barcelona City Council, primary healthcare centres, Barcelona Public Health Agency, Barcelona Health Consortium, and the Medical Emergencies System (SEM) worked together to perform an intensive PCR sample collection in two neighbourhoods in the city, Torre Baró and Besòs i el Maresme, as these presented a high number of COVID-19 cases.

    PCR Results

    In Torre Baró, of the 835 tests carried out on the asymptomatic population, 2.75% were positive; while in Besòs i el Maresme, 1,541 tests were done and 2.2% were shown to be positive.

    More information

    Last updated 09/09/2020

Safe, sustainable mobility in a new public space

We’re adapting public space and mobility to the recovery of daily life in the city so we can get around safely, sustainably and healthily.

  • As from 14 September, the date of the start of the new school year, the front door of buses is opening once more to let in passengers just like before the health crisis, now that protective driver screens have been installed in over a thousand vehicles belonging to the fleet. 

    Provided with fixed protection, drivers are able to carry out their usual customer-assistance work, such as exchanging defective travel cards and bus passes. However, they will not are selling single travel tickets, which can only be purchased and validated by mobile phone.

    Ticket inspections is also resume on buses, with appropriate preventive measures for staff. 

    Maximum capacity 

    To meet the increase in demand for the start of the school year, the public transport networks are at maximum capacity. The metro has extra morning services for lines 1 and 5, during both peak (6 am to 10 am) and off-peak (de 10 am to 1 pm) times. There are extra afternoon services for lines 1, 2 and 5, during off-peak (1 pm - 5 pm) and peak times (5 pm - 8 pm).

    That means 159 trains are operating during peak times in the morning (4 more than at the start of the 2019-2020 school year) and 148 trains at peak times in the afternoon, (11 trains more than in 2019).

    Metro users are advised to avoid travelling during peak times if possible. 

    The busiest stations have employees and safety staff working to ensure appropriate flows of users and help them to comply with hygiene rules and regulations. To enable frequent hand cleaning, 127 free hand sanitiser dispensers have been installed in 72 metro stations. 

    As for the bus network, some 900 vehicles are operating during morning peak times, as in 2019.

    New 141 and 175 bus lines

    It already works the new 141 bus line (Esquerra de l’Eixample), which connect the Sant Antoni and Esquerra de l’Eixample neighbourhoods with Plaça de Francesc Macià.

    And the route 75 has become the new 175 line (Les Corts), to provide better service for travelling to the district's schools. This new local line connect Riera Blanca with schools located along Av Esplugues and the Zona Universitària.

    Further information (CA)

    Last updated 21/09/2020

  • Given the lifting of the mobility restrictions caused by the health emergency and the resumption of activities, particularly from September, Barcelona will be extending the measures to promote safe, sustainable, healthy and efficient mobility through new interventions.

    These initiatives will gradually transform public spaces and turn Barcelona into a healthier, more human city with shorter distances. The new series of initiatives, planned for this coming October, will involve an investment of 2.17 million euros (VAT included) and feature measures for promoting travel on foot and by bicycle and improving public transport, which are the main recommended travel options:

    On foot

    In addition, an initiative has been carried out at the junction between C/ Rocafort with C/ Consell de Cent, where pavements have now been widened, to bring extra space for citizens with 17 square metres of greenery, urban furniture and recreational features.

    Bicycle

    • Added to the 21 km of new bike routes (pedalling routes) along 10 of the city’s roads, will be an extra 8 km with two new bike routes along C/ Aragó (between Av Meridiana and C/ Tarragona, which will enable cyclists to cross the entire Eixample district) and along P de la Zona Franca (between Plaça Cerdà and Motors, with new single-direction bike routes on both sides). This will involve some traffic lanes being replaced with bike lanes or combined lanes for bikes and buses.
    • Bicing (CA): 97 new stations and hygiene measures for the use of bicycles. The new stations mean the service will reach neighbourhoods that were not previously covered by the network, such as Marina del Prat Vermell, Trinitat Nova, Canyelles, Vall d’Hebron, Vallcarca and Penitents, Clota, Carmel, Verdun, Roquetes and Ciutat Meridiana.

    Public transport

    Initiatives will be carried out to improve the city’s bus-lane network and access to stations:

    • Av Esplugues: new bus lane into the city, replacing a traffic lane.
    • Av Diagonal (Pius XII-Zona Universitària): creation of a second bus lane out of the city, replacing a traffic lane.
    • Av Diagonal (Francesc Macià-Aragó): expansion of bus lanes in both directions. A Besòs-direction traffic lane will be removed.
    • Gran Via (Passeig de Gràcia-Marina): creation of a second bus lane along the central trunk in the Besòs direction. A Besòs-direction traffic lane will be removed.
    • Improvement of access points to Sants Station.
    • Improvement of access points to Nord Station.
    • Improvement of the access point to the Sant Andreu Arenal Bus Station.

    The first initiatives

    Barcelona has already implemented its first set of immediate and emergency initiatives to prevent the establishment of the trend towards private vehicle travel and to ensure the public's safety.

    These initiatives have helped to bring pedestrians an extra 30,000 m2 through traffic-calming measures, closures to traffic along avenue side roads and tactical pavement expansions; an extra 21 km of bike routes; 17 initiatives for improving bus lanes; safe routes by cutting daily traffic on 60 secondary roads; pavements freed from motorbike parking and 347,100m2 of big avenues and 376 ha of Montjuïc closed to traffic during weekends. 

    Travelling on foot. How to get there.

    Bike lanes and routes. BCN Map.

    New sustainable mobility

    Last updated on 21/09/2020

  • The daily closure to traffic of 34 side streets from 9 am to 9 pm continue, except for accessing car parks and for service vehicles.

    The restrictions on motor vehicles on these streets will thus be made permanent in Barcelona, which will free up 41,700 m2 for pedestrians to get around safely.

    More than 43,000 m2 of pavement space is to be freed up for pedestrians through the removal of parked motorcycles, with conditions also to be created for them to park on road surfaces or in underground car parks.

    And the the “Open Streets” programme will resume depending on the evolution of the covid-19.

    Map of safe routes and streets [PDF] (CA)

    Journeys on foot. How to get there

    New sustainable mobility

    Latest update 21/09/2020

  • An operation is under way to remove motorcycles from pavements and free up more space for pedestrians.

    This is one the urgent measures being carried out by the City Council to adapt public space to new mobility and the safety recommendations from the health authorities, given the need for wider and safer spaces for journeys made on foot.

    It is being implemented in 20 areas in the city (two per district) and four streets (Via Laietana, Consell de Cent, Girona and Rocafort), where a notable accumulation of motorcycles parked on pavements has been found to be hampering the movement of pedestrians.

    The following measures are to be taken in these areas:

    • Elimination of parking spaces on pavements.
    • Installation of signs prohibiting the parking of motorcycles on pavements where applicable.
    • Notifications placed on motorcycles parked in these areas, issued by the GUB (city police) and warning of imminent penalisation if the vehicle is not removed.
    • Start of reporting and removal of motorbikes if necessary.
    • Regular checks by Barcelona de Serveis Municipals (BSM) security staff to prevent parking in these spaces again, as well as the regular tasks carried out by the police.

    Car parks and on-street parking

    At the same time, special pricing will be offered for motorcycles in car parks operated by BSM, SABA and BAMSA which are closest to the areas in question. The creation of rows of on-street parking will also be analysed, to generate an estimated 526 new on-street parking places for motorcycles.

    Last updated: 21/09/2020

  • The Bicing service has been bolstered with 97 new stations and the inclusion of the Bicing app on Smou.

    The new Bicing stations reach neighbourhoods where the service was previously unavailable, such as La Marina del Prat Vermell, Trinitat Nova, Canyelles, Vall d’Hebron, Vallcarca i els Penitents, La Clota, El Carmel, El Verdun, Les Roquetes and Ciutat Meridiana.

    At the same time, the Bicing app has been added to smou, meaning new features can now be offered to users. Notable new features include the possibility of signing up via the app, checking if push bikes or electric bikes are available at a station, checking journey status or making a provisional booking five minutes before reaching the station (push bikes only). 

    Recommendations for using Bicing

    • Do not use the Bicing service if you have been diagnosed with Covid-19 within the last 14 days, if you are still showing symptoms or if you have been in contact with someone who has tested positive.
    • Wear a face mask.
    • Wash your hands properly with soap or hand sanitiser as soon as you can before and after each use.
    • Use the smou mobile app to release and return bikes. It’s safer, more comfortable and more sustainable.
    • Stay 2 metres away from other cyclists.
    • Avoid touching your face during the journey.
    • Cover your mouth with the inside of your elbow if you have to cough or sneeze.
    • Try to avoid using two-way cycle lanes and pedestrian areas.

    Bicing Barcelona

    Bicycle map. How to get there

    Latest update 21/09/2020

    • Avoid two-way bicycle lanes
    • On streets without pavement kerbs or in 30-km/h zones, you must maintain a 1.5-metre safety distance between yourself and pedestrians.

    Bike lanes and corridors. BCN Map

    Latest update 21/09/2020

  • Public transport is operating at 100% capacity and, with the start of the academic year, includes services to areas with education centres and adopts all the necessary safety and prevention measures. 

    Extra daily cleaning and disinfection with virucidal products will also continue for vehicles and spaces. In this respect, it is worth noting that TMB has been certified as a safe space against infection by the coronavirus. The safety seal is the result of an audit process conducted by Applus Certification. The analysis verified the correct application of protocols on disinfection, organisation and customer service on the metro and bus networks.

    On a separate note, authorised buskers are now performing in metro stations again, in accordance with the established safety and prevention measures.

    Metro

    The metro network runs from 5 am to midnight seven days a week, with extra services laid on for morning and afternoon rush hours. 

    Buses

    TMB buses are operating at 100% service level and the front doors of the buses are in use again now that protective screens have been fitted on all vehicles. 

    Passengers may now also use all seats, while the two-people-per-square-metre rule will remain in force in areas allocated for standing.

    Night buses and weekend buses offer 100% of their usual service.

    Metropolitan buses operated by the AMB are also running at 100% service level, with extra services being provided on routes serving primary and secondary schools.

    In terms of inter-urban buses operated by the Government of Catalonia, bus routes serving the UAB are also now entering service.

    Rodalies local trains, TRAM and FGC

    As of 14 September, the R7 and R8 Rodalies train services are operative. 

    TRAM and FGC services are operating at 100% service level.

    Night services

    Night services at weekends and on the eve of public holidays remain suspended until the resumption of night-time leisure activities, prohibited by the resolution approved by PROCICAT, justifies a change.

    Information in real time

    In order to avoid congestion, an app will be made available to city residents showing average estimated-occupancy indicators. Information is available by route, direction, station and time period for the type of transport selected.

    These indicators will be displayed on the TMB website and can also be accessed from the TMB App.

    Hygiene and prevention measures

    The different operators have adopted various measures to guarantee safety on the network, such as the constant renewal of air on all vehicles, the presence of staff to assist users at points where crowds of people are most likely and signage in stations.

    Hand sanitiser dispensers have also been installed at all FGC stations, 72 TMB stations and 20 Rodalies train stations. 

    It is also possible to buy face masks and hand sanitiser at official prices from the vending machines installed in the metro network.

    The ten vending machines are located at the following stations: Catalunya (L1 and L3), Espanya (interchange), La Sagrera (L1, L5 and interchange), Sagrada Família (L2), Verdaguer (L5), Diagonal (L5) and Lesseps (L3).

    Recommendations

    If you have to use public transport, please follow these recommendations:

    • Form an orderly queue and wait patiently at the entrances and exits of metro stations.
    • Leave a sufficient safety distance between you and the people ahead of you when you validate your ticket.
    • In corridors, keep to the right and leave space for people moving in the opposite direction, , following existing signage.
    • Stand in single file on escalators and moving walkways, without trying to overtake the people in front of you.
    • Lifts are for people with special needs. If you have to use them, they should not be full, and safety distances must be maintained.
    • While waiting for metro trains to arrive, spread out along the platform in order to maintain the maximum possible distance from other passengers. Remember that the middle carriages are usually the emptiest ones.
    • Passengers are also advised to spread out inside carriages and to keep a safe distance from other passengers.
    • You must leave a wide space at the carriage doors so that passengers can get off the train easily and safely.
    • You must not block the access point to the driver’s cabin.
    • Another recommendation is to try and keep a safe distance of 1.5 metres between you and other people. The use of gloves is also recommended. When you leave, you should wash your hands thoroughly with soap and water or with hand sanitiser as soon as possible.
    • Passengers should use face masks at all times, worn correctly, and avoid activities which involve removing them, such as eating and drinking.
    • It is advisable to avoid using public transport at peak travel times wherever possible.
    • Lengthy conversations should be avoided inside vehicles.

    The public transport network should not be used by

    • People diagnosed with an illness, until they receive medical clearance.
    • People in quarantine. 
    • People who cannot wear a face mask at all times.

    Safety and hygiene measures for taxi services

    The taxi industry is applying approved protocols for the hygiene and disinfection of vehicles and protection systems to ensure the safety of both drivers and passengers, and wearing face masks is compulsory.

    Airport Service

    Since Friday 24 July, coinciding with the resumption of Terminal T2 services, all normal public transport services to Josep Tarradellas Barcelona - El Prat airport have been available.

    Frequently asked questions about mobility

    Last updated on 21/09/2020

  • The time-limited public transport travel cards which holders were unable to use during the lockdown can be recovered at any transport network access validator, or through a form found on the ATM website. This saves you having to go to the customer service points in person. Compensation can be claimed throughout 2020.

    Compensation via an access validator

    Anyone who used their travel card for the first time before 14 March and whose card expired during the lockdown can enter their card in the validator and the validation system will print a new expiry date on it.

    Requirements to extend travel card validity:

    • Monthly travel cards (T-usual, T-grup and T-familiar): used for the first time before 14 March and not used between 14 March and 11 April.
    • Quarterly travel cards (T-jove, T-trimestre and T-70/90 FM/FN): used for the first time before 14 March and not used between 14 March and 10 June.

    If the validator refuses to change the expiry date of the travel card, the message “Títol caducat“ [Card expired] will appear. In this case, you will have to request compensation via the form.

    Compensation via the form

    Anyone who did use their travel card during the state of alarm - for essential service or work-related reasons - will have to complete the form so that ATM can assess their right to compensation on a case by case basis.

    The person will be able to collect their season ticket from 1 September, from a series of collection points to be chosen. These travel cards will be valid until 31 March 2021.

    For any specific queries, a customer support line has been set up: 93 120 53 30. It is open 9 am to 9 pm, Monday to Friday (except public holidays).

    Further information

    Last updated 21/09/2020

  • From 17 June, single bus tickets can only be purchased and validated online. TMB has brought forward the implementation of this system for safety reasons, since bus drivers are not selling bus tickets or providing customer services on board.

    The ticket can only be purchased with the TMB App and is validated by scanning a QR code when passengers get on the bus.

    The purchase procedure is straightforward. Users access the app on their smartphone and go to the  ‘Tickets’ section, then press the button ‘Buy a ticket’. After that, the single bus ticket must be selected and the purchase process completed.

    The system issues a virtual ticket without validating it. When you get on a bus, you must validate your ticket by scanning a QR code at the validation point on the bus. Once the code has been scanned, the system will register the bus service and the date and time of validation, and you can start your journey. The validity of tickets will be subject to the same rules as single paper tickets.

    Card payment for single tickets from 2021

    Single tickets will be able to be purchased with bank cards on all TMB buses from 2021, a system which complements ticket purchases by mobile phone.

    This helps towards the goal of eliminating cash payments on board vehicles, a measure which contributes to health safety and makes the service more efficient.

    The calendar is for a pilot scheme in the spring of 2021, with the system to be installed on the entire fleet of buses in September of the same year.

    Transports Metropolitans de Barcelona

    Last updated: 21/09/2020

  • Regulated parking in Green and Blue Parking Zones, including the new environmental rates, is operating normally. 

    The applied parking chargeswill take environmental labels into account

    In this respect, zero-emissions vehicles belonging to non-residents can park for free in the blue areas during the time periods stipulated.

    As for residents, all those awarded discounts of €0,20 for good driving before 31 December 2019 will continue to be entitled for the remainer of 2020.

    New parking meters have been installed and coincide with the implementation of the new pricing. The meters feature contactless technology to enable users to pay using a card and a mobile app.

    On the other hand, the usual periodic changes of parking sides on the roads where this measure applies have also been re-established.  

    In addition, the usual, pre-lockdown regulations for loading and unloading areas have been resumed. 

    Area website

    Latest update 21/09/2020

Spaces and services

  • The new school year has a new detection and control protocol for positive cases of Covid-19. Some 161 primary and secondary schools in the city have also requested the use of 233 municipal spaces offered to help facilitate the application of prevention measures. 

    The new EduCovid office will be coordinating the health network and schools so that the new protocol can be applied and cases managed. This includes:

    • Establishing two health figures for each school, one for public health and the other for primary attention.
    • Conducting tests with groups where a positive case is detected.
    • Identifying and tracing contacts.

    Prevention materials have also been distributed to schools, including face masks, gloves, hand sanitiser and thermometers. Cleaning services are also being stepped up and the control of access points has been modified to allow for staggered entry and exits.

    pool of 2,200 tablets has also been set up to allow devices to be loaned to students in vulnerable situations who have to spend time in lockdown.

    Prevention measures

    The measures set out below are provided for in the School Action Plan for the 2020-2021 school year in the context of the pandemic (CAST) and approved by the Catalan Civil Protection Territorial Plan (Procicat) this July.

    The following basic preventive measures must continue: maintaining social distancing, washing hands and wearing masks, as well as reducing social interactions.

    Requirements for accessing schools

    Schools can be accessed by people

    • who have no symptoms compatible with COVID-19 infection (fever, cough, breathing difficulties, discomfort, diarrhoea, etc.,) or any other infectious conditions, 
    • and who do not live with or have close contact with anyone who has tested positive for or has had symptoms compatible with the virus within the last 14 days.

    Symptom monitoring
    Symptom monitoring is based on the responsibility of families and students aged 18 or over to carry out a self-evaluation of their state of health. That means undertaking not to bring any child or teenager to school who presents symptoms compatible with COVID-19 infection, or who has presented such symptoms within the last 14 days, and to immediately inform the school of this so those in charge can adopt the appropriate measures.

    Cleaning, disinfecting and ventilating
    Cleaning, disinfection and ventilation guidelines are being established so that each school can make its own plans. Ventilation is one of the main measures for preventing the spread of infections in interior spaces. Interior facilities need to be ventilated at least once before students enter or leave their school and a further three times during the day, for a least 10 minutes each time.

    Waste management
    Waste-management guidelines are being established. The recommendation is for single-use tissues and paper hand towels used for drying hands or respiratory hygiene to be thrown away in containers with bags, preferably with pedal-opening lids. Personal hygiene items, such as masks, gloves and other personal hygiene waste, are classed as undifferentiated waste, so they need to be thrown away in refuse (grey) containers.

    Case management
    In communal environments such as schools, early detection of cases and isolation of individuals and their close contacts are one of the most important measures for keeping environments safe and ensuring the achievement of educational goals as much as possible. An action protocol has therefore been drafted for dealing with the detection of a suspected case and ensuring rapid coordination between the regional-educational and public-health services.

    Catalan Ministry of Education Protocol for managing COVID-19 cases at schools (CAT)

    Supplementary measures 

    In accordance with the Spanish State’s forecasts for the pandemic over the coming weeks throughout

    Catalonia, the proposal is for the following measures to be implemented:

    • Bubbles and ratios consisting of no more than 20 students
      Stable student groups will be established to make it easier to trace possible cases occurring at schools.

    As regards ratios:

      • Second-cycle infant- and primary-education: the ratio must not be in excess of 20 students in general.
      • Compulsory secondary education (ESO): student numbers will be reduced wherever possible.

    If, as an exception, group numbers cannot be reduced, under each school’s own plan, other preventive and safety measures will be applied.

    • Use of masks

    Primary education: masks will be mandatory for students aged 6 and over whenever required by the region during the pandemic.

    Masks will be mandatory for students aged 12 and over in

    • compulsory secondary education (ESO)
    • Baccalaureate classes
    • vocational training or at an adult education centre.
    • Schools are advised to carry out a daily monitoring of students’ temperatures.
    • PCR tests on half a million people

    The Catalan government will be screening 500,000 people with PCR tests from 15 September to 15 November. The tests will be carried out on students, teachers and members of administrative and service staff, under epidemiological criteria.

    Municipal spaces at the disposal of schools
    To ensure ratio-reduction compliance, Barcelona is putting spaces in 74 facilities and 159 outdoor spaces in gardens, squares and locations on the public highway at the disposal of schools, so they can be allocated for educational uses as from September.

    Office for Coordinating Neighbourhood Spaces for Schools
    The Office for Coordinating Neighbourhood Spaces for Schools has been created to arrange and manage the transfer and priority uses of public space and facilities.

    Adapting school grounds
    The City Council and the Barcelona Education Consortium have been working together to ensure school grounds are adapted to health and education authority requirements regarding the following aspects:

    • Sectorialisation.
    • Signposting playgrounds and premises to ensure bubble groups.
    • Plan for extra school facility cleaning and disinfection to boost daily use and prevention.

    Schools and Health Coordination Office
    Creation of the city’s Schools and Health Coordination Office with the Public Health Agency, the Health Consortium, the Education Consortium and the Barcelona Municipal Education Institute which will oversee to the following issues:

    • The implementation of preventive measures.
    • COVID-19 tests on students and teachers.
    • It will also monitor and assess the educational community in general and each school in particular, as well as intervene whenever there are cases of COVID-19.

    Municipal nursery schools

    To comply with the preventive, hygiene and health and safety regulations and instructions established by the health and educational authorities against COVID-19, the municipal nursery-school service offers:

    1. Extra support educators for compliance with COVID-19 health regulations and instructions, both in the child-minding service and during regular school hours, and for ensuring hands, toys and materials are frequently washed and that materials for individual use are never mixed and dummies, sheets and bibs are put away separately as well as orderly entries and exits of children and their families.
    2. Hygiene, health and safety and disease-prevention materials, which include surgical masks, automatic hydro-alcoholic dispensers, social-distancing ground tape and face masks.
    3. Extra cleaning staff to carry out the frequent disinfection tasks established under health regulations and instructions.
    4. Material and furniture for separating out common spaces and playgrounds, and preventing children in various “bubble” groups from mixing. Such physical separations require the acquisition of various materials, which vary considerably according to school, such as fences, cloths, canvas, detachable toy materials.
    5. Acquisition of computer and telephone materials for schools, to facilitate communication with families and the IMEB’s central services and, where necessary, to enable some of the managerial activities to be carried out from home.
    6. Accompaniment and training activities for educational teams and families to deal with an known situation, speak about the distress arising from the unforeseen circumstances and difficulties that may appear throughout the school year, and to provide the information and tools to sort them out with.

    Further information (CAT)

    Last updated 17/09/2020

  • Barcelona's 102 municipal nursery schools have been made ready for the new school year with all the safety and prevention measures against Covid-19. In addition, teaching staff and families and the 8,508 children enrolled - who account for 64% of overall demand (8% more than in 2019) - have received specific support.

    Each nursery school has  put in place different entry and exit points for families to ensure that social distancing is observed and to avoid overcrowding.

    Class “bubbles”

    Each group is completely separate and will have no contact with any other groups in the nursery school while the current healthcare situation continues. All shared spaces - both indoors and outdoors  have been divided and will be used in turns.

    There is also more emphasis on outdoor activities, as they entail a lower risk of transmission.

    At lunchtime, each group will eat in its own area, in an exclusive space that ensures compliance with the preventive measures.

    Support for early arrival in the mornings

    In order to ensure work-life balance, municipal nursery schools offer a free early arrival service from 8 to 9 am. This service has been boosted with educational support staff in order to keep the groups separate and avoid any contact between them.

    More support staff during the day

    The working hours of the educational support staff have also been increased by 25% to meet all the requirements and ensure compliance with safety measures, such as frequent hand washing, the cleaning of toys and materials and the restriction on the number of contacts in each group. 

    Ventilation, cleaning and disinfection tasks are carried out in each nursery school in accordance with the characteristics of each area. Cleaning time has been increased by 20% in order to include this additional cleaning and disinfection work.

    Further information (CA)

    Last updated: 17/09/2020

  • The Social Services centres operate with increased safety and hygiene measures in place and with teams of supply staff on standby to ensure the provision of the service.

    You can request an appointment through the usual social services helpline (936 197 311) or visit in person one of the centres open in each district in case of an emergency.

    Face-to-face assistance times are Mondays to Fridays, from 9 am to 2 pm.

    Telephone helpline times will remain as usual: Mondays to Thursdays, from 9 am to 2 pm and from 4 pm to 7 pm, and Fridays, from 9 am to 2 pm.

    Outside those times, the referral centre for social emergencies is the CUESB.

    The priority of in-person social services is to help those people who are reaching out to social services for the first time, children at risk, people experiencing gender violence, elderly people or dependants who have no support in their environment, and cases of extreme need, where the possibility of home visits will be considered.

    Barcelona Social Services Centres Search Engine

    Latest update 09/09/2020

  • All Barcelona’s Citizen Help and Information Offices (OAC) have stayed open but with a reduced capacity, so it is essential you request an appointment beforehand via 010, the procedures kiosks or the procedures portal.

    Priority will be given to urgent procedures that cannot be processed by phone or online, or where city residents do not have the technological means to carry out the process remotely.

    Citizen Help and Information Offices have adapted to health safety measures, with the installation of screens at in-person assistance areas and information panels stating the regulations for using the offices. Routes have also been signposted, in order to ensure social distancing, and staff will attend service users using personal protection equipment.

    Since reopening, they have dealt with 80,752 appointments.

    The 010 platform has more lines to cope with the increase in calls arising from Covid-19.

    More staff

    The capacity for simultaneous incoming calls has been increased from 150 to 210 and a further 49 operators have been taken on. Another 24 are expected to join them in September, representing a 43% increase in the number of professionals working in the team prior to the health crisis. And the additional lines will enable them to deal with up to 35% more calls a day.

    Likewise, training is being given to update the changing protocols for dealing with various areas and to give staff the skills they need to be more versatile when dealing with calls.

    Over 1,650,000 calls
    Between the start of the pandemic and 9 August, 010 received 1,650,000 calls, most of them since the start of stage 1 of the easing of lockdown. That figure represents an increase in demand of 80.3% compared to last year. The service hours have also increased by 50% compared to the same period last year.

    Online Procedures Office
    The City Council has encouraged people to use the Online Procedures Office, simplifying the identification and signing mechanisms and enabling over 50 procedures. That means the public can now complete more than 50 formalities using idCAT Mobile, a digital form of identification that does not require in-person validation.

    This has resulted in a 7.3% increase in online procedures compared to the same period last year,with over 33,000 procedures being carried out.

    If a procedure cannot be carried out remotely, the public can use the City Council e-Registry to register requests, applications, written material or notifications relating to administrative procedures or submit documents 24 hours a day.

     Last updated: 24/08/2020

  • Besides offering a telephone helpline, some Barcelona housing offices have re-opened to the public for dealing with procedures that can only be carried out face to face, and always by prior appointment.

    The open offices are:

    • Ciutat Vella
    • Sants-Montjuïc
    • Eixample
    • Les Corts
    • Nou Barris
    • Sant Andreu
    • Sant Martí

    “Housing calls you”

    A new service is also being launched, called “Habitatge et truca” [ESP] [Housing calls you]. It offers over-the-phone personalised advice on all the options available for carrying out procedures without the need for going to an office.

    If a procedure can only be carried out face to face, “Habitatge et truca” will provide users with a day and time for receiving assistance from one of the housing offices. 

    If you need to carry out a procedure having something to do with aid or the rental housing pool, renovation, housing forms, housing-related emergencies or advice, you can request an appointment in advance from “Habitatge et truca”[ESP]

    Personalised “Habitatge et truca” Assistance Service [ESP]

    Further information

    Last updated 23/09/2020

  • The city’s community centres operate with a few physical changes and new ways of operating in order to ensure everyone’s safety. Activities and usual services have resumed after being adapted to comply with established health guidelines.

    You can follow the Barcelona Districte Cultural (CAT) circuit programme at the city’s community centres.

    Barcelona’s community centres (CAT)

    Last updated: 14/09/2020

  • Barcelona City Council has reorganised its PIAD services in response to the health situation caused by the Covid-19 pandemic, and in line with the recommendations from the health authorities. PIAD services are prioritising telephone support, with on-site assistance being re-organised at the different PIAD points around the city.

    The service is operating its usual appointment service (call + 34 936 197 311 - Mondays to Fridays, 9 am to 2 pm, and Mondays to Thursdays, 4 pm to 7 pm). Users can also send messages to the corresponding email address for each PIAD.

    Based on the demand for appointments, a phone call will be programmed from a hidden number during the agreed timeslot, or a face-to-face appointment arranged if preferred.

    Outside these hours, the CUESB operates a 24-hour emergency line(tel: 900 703 030; C/ Llacuna, 25).

    Please remember that you must wear a face mask all the time you are on the premises when you visit a PIAD in person.

    Women's support and information points (PIAD)

    Last updated: 23/07/2020

  • The Tibidabo Amusement Park has been open since 2 August, after PROCICAT gave a positive evaluation of the safety measures and protocols established at the park.

    The opening of the park is being carried out ensuring maximum safety for both workers and visitors at all times. In addition to deploying a package of hygiene and protection measures, the Park has been granted two certifications confirming it as a safe space: Global Safe Site Excellence and Safe Tourism Certified.

    In order to ensure that everyone can have the best and safest experience and for it to feel as normal as possible, the park has limited its capacity to one third of its usual volume. In addition, some activities have been adapted, and there is special emphasis on outdoor rides and shows. Almost 70% of rides will remain open to the public.

    From September, the amusement park will open at 12 noon and close at 9 pm on weekends and public holidays. On Sundays not immediately followed by public holidays, the park will close at 8 pm.

    The Panoramic Area, the space that provides free access to the city’s highest point, will open at 11 am every day. In addition, on the days when the park is closed, you can go for a walk in this area and enjoy the most iconic rides until 7 pm.

    As far as cafés and restaurants are concerned, the takeaway service has been increased and new outdoor dining areas have been provided.

    Another new development is the new Tibidabo mobile app, which will enable visitors to find practical information about the park, such as queuing times for rides or what activities are in progress, in real time. The app is free and available for iOS and Android devices.

    In order to streamline access to the park and ensure everyone’s safety, we recommend that you purchase tickets in advance on the Tibidabo website.

    Safety and protection measures  

    The measures, which will apply temporarily to the entire site, will be gradually adapted as the legislation and the various health authorities’ and government bodies’ recommendations change. The goal is to guarantee the safety of visitors and workers at Tibidabo. 

    • Face masks are mandatory around the whole site, except for children under the age of 6.
    • A safety distance of 1.5 metres between people or households.
    • Hand-washing with alcohol-based sanitiser before entering the site, rides and the park’s various spaces.
    • Online advance ticket purchases with a specified date of visit to ensure the maximum capacity is not exceeded. 

    The cleaning and disinfection of all spaces, rides and services have been increased.

    Signs with recommendations on the hygiene and protection measures to be followed at all times have been put in place in the Park.

    Tibiclub

    In order to minimise impact on families that hold a Tibiclub season ticket, Tibiclub season tickets are extended for the same length of time during which the park remained closed.

    Tibibus

    From 1 August, the bus service that goes directly to Tibidabo is operating again as usual, with the relevant health measures.

    The Tibibus stops are located in Plaça de Catalunya, Vall d’Hebron and Plaça de John F. Kennedy.

    Car Park

    You can either park in the B:SM Sant Genís car park and take the T2B shuttle bus to get to the Park or go directly to the car park at the top of Tibidabo, where you must book a place at least 24 hours in advance.

    Tibidabo Amusement Park

    Last updated 31/08/2020

  • The LGBTI Centre is operating from 10 am to 2 pm on Mondays, Wednesdays, and Fridays, and 4 pm to 8 pm on Tuesdays and Thursdays. These opening times may be subject to change, depending on recommendations from the health authorities.

    Personal assistance services are offered both online and in person. The service will be available by appointment only, which you can book by calling 938 80 5 111 or by sending an e-mail to info@centrelgtbibcn.org. It is mandatory to wear a face mask inside the premises.

    The cultural activity programme continues to be provided exclusively on social media until further notice.

    Organisations operating from the LGBTI Centre are offering face to face services, provided they follow the safety and hygiene measures stipulated by the health authorities.

    Further information

    Last updated: 08/09/2020

  • The Office for Non-Discrimination (OND) offers face-to-face support by appointment from Monday to Thursday, from 9 am to 2 pm. The office will be closed on Fridays and support will be offered telematically during the same hours.

    The office continues to offer online and phone support for people suffering any sort of discrimination, along with legal advice on denouncing these situations.

    You can contact the office by phone on 934 132 000 or by email at ond@bcn.cat.

    111 incidents during the 1st six months of 2020

    The Office for Non-Discrimination (OND) dealt with 111 incidents, during the first six months of 2020, involving situations of discrimination in the city that led to proceedings being taken for violation of rights.  115 incidents were attended to in 2019.

    Despite the closure of the OND during the state of emergency, citizen assistance has been maintained through various channels, including emails, phone calls and messages to the IRIS portal.

    Main reasons:

    • Racism and xenophobia: in almost 45% of the cases
    • LGBTI-phobia: 26% of the cases
    • Gender: 10% of the cases

    Office for Non-Discrimination

    Last updated 21/08/2020

  • From September, more libraries in Barcelona will be open and the study room service will resume. Always in accordance with the package of containment measures approved by the Generalitat de Catalunya in view of the rise in coronavirus cases.
    To ensure everyone's safety, users should remember the following:

    • Users can access the collection freely to take out items on loan.
    • Users will have to identify themselves when entering the library to use areas for work or study.
    • Computers for public use may only be accessed with appointments.
    • Prior booking is required to take part in organised activities.

    Consulting documents

    • To ensure the 48-hour quarantine that all documents have to undergo, documents that have been consulted will have to be left on specifically signposted tables and/or trolleys; under no circumstances may they be returned to their shelves.
    • Newspapers and magazines will not be freely available for consultation but will have to be asked for from the library’s staff.

    Safety measures

    • Users aged 6 and over will have to wear a mask, subject to the exceptions established by the health authorities.
    • Users will also have to clean their hands with hydro-alcoholic gel and to maintain a social distance of 1.5 metres from other people, except in the case of stable household groups.
    • User will have to abide by the instructions given for maximum user numbers. Seats and computers that must not be used will be signposted.
    • Users will have to abide by the signposted safety measures and instructions given by the centre’s staff.
    • Where workshops are given, material must not be shared with other users.

    Return of loaned items

    Note the extended deadlines for returning pre-library-closure loans to 30 September.

    Barcelona's libraries re-open

    Biblioteques de Barcelona

    Study rooms 

    Last updated: 09/09/2020

  • The Municipal Consumer Information Office (OMIC) offers face-to-face assistance, only by prior appointment, Mondays to Fridays, from 10 am to 1 pm. At the same time, it will also continue to provide the public with remote services from its website and 010 telephone helpline.

    Once you fill in this form, the OMIC team will contact you to explain the procedures and documents required for lodging a claim or complaint. If your case requires face-to-face assistance, a day and time will be arranged for the appointment. 

    The OMIC is a free municipal service whose goal is to help Barcelona’s city residents, whether consumers, retailers or users, to find out about their consumer rights and duties. 

    Municipal Consumer Information Office

    Last updated: 03/06/2020

  • Due to the increase in coronavirus cases, Barcelona is reducing the capacity of its ten beaches by 15%. This means that they now have a maximum capacity of 32,000 people instead of 38,000.

    Bathing and sunbathing are still allowed provided that the safe distance of 1.5 metres from other people is observed. You are also allowed to go for a walk and do sport on the beach, always in accordance with health recommendations.

    Control of beachgoer numbers

    In order to protect everyone’s health, capacity control measures have been put in place in all the city’s beaches:

    • Cameras and video sensors that give real-time information about the number of people on the beach.
    • Natural-looking fences establishing the boundaries of the beaches and the various entrances to sandy areas.
    • An information service detailing occupation levels, both online and at the beach.

    It is important to spread out over the entire area of each beach rather than gathering next to the sea.

    When the beaches are almost at full capacity, the City Police will partially or completely close access points to ensure physical distancing between people.

    Services on the beaches

    Despite the reduced capacity, the rescue and first aid service is still in operation (from 10:30 am to 7:30 pm). The showers and foot-washing facilities are also in operation but may only be used by one person at a time. The public toilets are also open.

    The Centre de la Platja is open for the purpose of providing information and a public assistance service, and some activities are available subject to prior booking.

    The dog area at the Llevant beach is open again and its capacity is limited to 60 dogs to guarantee the necessary safety distance, with the same public health measures as the rest of the beaches being applied. The area is open from 10.30 am to 9 pm.

    As of now, the city's beach bars are still open, following the established social distancing measures.

    Assisting bathing for people with a disability

    The assisted-bathing service for people with a disability is also available at Nova Icària beach and in the Fòrum bathing area. The service will be open every day of the week until 27 September, with an extended public assistance service, form 11 am to 3 pm and from 4 pm to 7 pm. To use it, you will need to request it in advance.

    To ensure health and safety measures, the service will be provided under the supervision of expert staff without direct contact, and the bathing area's capacity restricted to fifteen people, keeping a distance of 1.5 metres from one another. People using the service are advised to come to the beach accompanied by their usual carer.

    Sport

    Professional and non-professional sport is permitted on beaches.

    In order to make these differing uses compatible (bathing and sport), three areas have been reserved for doing sport on the beaches of Nova Icària, Bogatell and Mar Bella, from 10 am to 6 pm.

    In the remaining time, sport can be played freely on the beach.

    The volleyball courts are available for authorised use at all times.

    Recreational shore fishing is also allowed at the designated area on Bogatell beach, between 6 pm and 11 am.

    Children’s play areas remain open, and people are being asked for maximum collaboration in order to ensure their proper use and operation.

    In addition, from 29 July and as part of the measures to contain the spread of Covid-19, the use of the callisthenics sports areas at the Espigò del Gas (Barceloneta beach) and at the Nova Mar Bella beach is prohibited.

    In addition, from 29 July and as part of the measures to contain the spread of Covid-19, the use of the callisthenics sports areas at the Espigò del Gas (Barceloneta beach) and at the Nova Mar Bella beach is prohibited.

    Information on occupancy levels on beaches

    The beach website provides real-time information on the number of beachgoers on each beach, with a system of traffic lights that indicate if the numbers are low, normal, high or very high.

    In order to avoid queues and crowds, all beachgoers are recommended to consult this information before travelling to the beach.

    We would ask city residents to heed any indications given by the GUB police force and announcements made over the loudspeaker system.

    FAQs on use of the beaches

    Latest update 06/08/2020

  • All the city’s parks are open to the public during their usual times and for the purposes envisaged during the current return to normal stage. 

    A physical distance of 1.5 metres should be maintained between yourself and other people, and face masks must be worn.

    Children's play areas are also open for use. You are advised to observe social distancing, wear a face mask and wash your hands frequently.

    All parks with gates are also now open from 10 am.

    Recommendations for using city parks

    • Observe social-distancing measures with other people inside the park.
    • Take special care not to drop litter: use the litter bins provided in the park. This will make it easier to clean these areas.
    • Keep your dog on a lead in green spaces, except in designated dog-walking areas.

    Furthermore, remember that during these weeks of lockdown, some bird species may have made their nests in places that are more accessible than usual. Respect any birds’ nests and keep away from them as far as possible, to ensure that they are not disturbed during the breeding season. Most urban birds and their nests are protected by current legislation.

    We also ask that you respect the park's plant life, so that municipal teams can complete their analyses before beginning operations.

    Parks and gardens

    Latest update 09/09/2020

  • Children’s play areas are open and operating during their normal opening hours, including at the beaches.

    People are being asked for maximum collaboration in order to ensure their proper use and operation:

    • Children using these areas must be supervised by adults taking responsibility for their actions.
    • Remember that face masks must be worn on the public highway and in outdoor spaces by everyone over the age of 6.
    • Social distancing (of at least 1.5 metres) must be maintained between people.
    • Wash your hands with soap and water or with hydro-alcoholic gel before and after using these spaces.
    • Clean the toys your children have brought to play with at the park.


    These areas will be cleaned as usual. The process will take place once a day, with accumulated sand removed from the games, the game elements cleaned and any waste found in the area removed.

    In addition to children’s play areas, areas for the elderly and fitness and callisthenics equipment are alsos’obren in operation, with the same recommendations as those applicable to children’s play areas. These areas will be cleaned and maintained in the same way and as frequently as children’s play areas.

    Last updated on 29/07//2020

  • The Encants Barcelona - Fira de Bellcaire will be open again, from 9 am to 4 pm, Mondays, Wednesdays, Fridays and Saturdays. 

    The facility applies the hygienic and preventive measures recommended by the health authorities and has been signposted in accordance with these recommendations. Visitor capacity has been restricted to 30% to ensure social-distancing compliance.

    The auctions are also still on, with a reduced number of lots per day (from 39 to 26) and more auction days, with auctions now being held every market day, including Saturdays. In order to facilitate compliance with social distancing requirements, capacity has been limited to 70 people.

    Remember that it is obligatory for people to wear masks.

    Mercat dels Encants

    Latest update 10/08/2020

  • Neighbourhood, mobile and area green points for collecting waste that cannot be thrown into containers are back in normal service.

    Opening times for the public are as follows:

    • Neighbourhood green points, open Mondays to Saturdays, from 9 am to 2 pm and from 4.30 pm to 7 pm.
    • Area green points, open Mondays to Fridays, from 8.30 am to 6 pm, and on Saturdays and Sundays open from 9.15 am to 12.45 pm.
    • Mobile green points, open Mondays to Saturdays, from 8.30 am to 2 pm and from 4.30 pm to 7.15 pm.

    Access will be on an individual basis and it will be mandatory for people to wear masks.

    Last updated: 08/09/2020

  • The collection service for bulky waste items is up and running again in all city neighbourhoods.

    Remember that each street in the city has a specific day of the week for leaving old furniture and bulky household items out in the street. You can check the collection day for your street on the City Council’s procedures website or by calling 010.

    Old furniture and junk can be left outside on the assigned day between 8 pm and 10 pm. Items must be left on the pavement, without blocking the path of pedestrians and as close to the road surface as possible to avoid blocking the space along the front of building façades.

    In contrast, rubble, rubbish, clothing, glass and electric appliances cannot be left in the street. Larger items of this kind can be taken to the area green points

    The request service for the home-collection of old furniture and junk has not yet been re-established.

    Household waste collection

    Waste finder

    Last updated on 18/05/2020

  • Regular activities are permitted in municipal allotments for people over 65 and in self-managed community allotments, in accordance with the established safety measures, while avoiding any crowding.

    If you go to a municipal or community allotment, make sure you keep to the following preventive recommendations:

    • Don’t go to the allotment if you have any symptoms such as a fever, if you feel unwell or you have a cough or diarrhoea.
    • Wash your hands before and after using communal tools, the irrigation keys, hoses, access locks or chains, the composters, toilet facilities or basins.
    • Maintain a social distance of 1,5 metres from other users. If you are unable to do this, use a mask. Also use a mask in communal areas.
    • If you use gloves, please be sure to use them appropriately.
    • Each user must bring their own soap and towels, as well as alcohol-based sanitiser if deemed appropriate..
    • If the allotment has a perimeter fence with restricted access, it must remain locked from the inside while working inside.

    A sign with all these instructions should be kept in a visible place at the entrance to the allotment.

    Latest update 24/08/2020

  • Barcelona’s cemeteries are opening at their usual times.  

    In accordance with pandemic containment measures and in order to avoid contagion and ensure continuity of services, the Generalitat has established a maximum limit of 10 people during interment services and one-third of maximum capacity for mourners at cremations and farewell ceremonies.

    Anyone accessing Cementiris de Barcelona's facilities will have to wear a mask whenever it is impossible for them to maintain a social distancing of 1.5 metres.

    As from 29 July, burials, cremations and farewell ceremonies will be restricted to a third of their usual attendance capacities

    Visitor support offices at cemeteries will also be open during their usual opening times for any procedures and at a maximum visitor capacity of 50%.

    Cementeries of Barcelona

    Last update 28/08/2020

  • The Barcelona Pet Shelter (CAACB) is back in normal service. It provides animal rescue, shelter and adoption services.

    Abandonments during the state of emergency

    The number of pets abandoned remained stable during the state of emergency compared to the figures from previous years.

    Remember that if you’d like a pet at home, you should consider adoption before any other option as it’s an act of responsibility, solidarity and humanity. An animal is not a toy.

    Further information (CA)

    Last updated: 08/09/2020

  • Park Güell is operating normally while respecting all the hygiene and protection measures.

    Access to the whole park is controlled by aligning the two regulated areas, the Park and the Monumental Zone, which add up to 12 hectares. The maximum flow of visitors entering the park is 1,400 people per hour.

    The park has areas with messages on the safety measures that have to be followed and these are backed up by the presence of security staff. Face masks are mandatory in all areas of the park.

    As from 14 August it is possible to visit the Sala Hipòstila and the seating in Plaça de la Natura, following the completion of renovation work. However, improvement work is still being carried out in other parts of the site.

    Park entrances

    The park has eight entrances, four shared by visitors and city residents and four for the sole use of local people. For safety reasons there is also an exit point at the monumental gate. The aim is to reduce tourist overcrowding and thus ensure the park’s sustainability.

    A space open to Barcelonians

    Time bands just for locals:

    • Good morning Barcelona: 6 am to 9.30 am
    • Good evening Barcelona: 8 pm to 11 pm

    People who have the Gaudir + card will have free access all day and will be able to use any of the park entrances. 

    A new mobile app will be available from the autumn which makes new registrations easier, more accessible and online.

    A safe park

    Park Güell is a safe place and has two certificates accrediting its compliance with the established preventive measures to avoid the possible spread of Covid-19: the Global Safe Site certificate and the Safe Tourism Certified seal.

    Last updated 08/09/2020

  • The Montjuïc cable car service is open at the usual times, which in the summer is from 11 am to 7 pm, every day of the week.

    The iconic cable car system was inaugurated on 22 June 1970 and this year marks its 50th anniversary (CAT). You can see its development on this commemorative video (CAT)

    Extra hygiene and disinfection measures have been applied to the cable car cabins and other facilities. Users must wear a mask inside the cabins and in all other spaces as well, user capacity is subject to controls and points have been set up with sanitizer gel dispensers. Signs warn passengers to maintain social distancing.

    For its part, the Montjuïc funicular is operating at the usual times of 7.30 am to 10 pm on working days, and 9 am to 10 pm on Saturdays, Sundays and public holidays.

    Montjuïc cable car 

    Montjuïc Funicular

    Last updated 24/07/2020

  • PROCICAT (Catalonia’s territorial civil protection plan) has authorised the Zoo, the Olympic Ring and the Parc del Fòrum to resume their activity to re-open. The facilities had to close on 17 July because of the new measures decreed by the  Government of Catalonia in response to the increase in the number of Covid-19 cases in Barcelona and the metropolitan area .

    PROCICAT thus gives a green light to the safety and prevention measures taken at these open-air leisure facilities, considering them safe for all visitors and workers in the same way they are endorsed by the certificates Global Safe Site Excellence and Safe Tourism Certified.

    For reasons beyond the Zoo’s control and until further notice, the park can only be accessed through its Carrer Wellington entrance. Information on how to access the Zoo (CAT)

    For its part, Tibidabo Amusement Park has been open since 2 August, after PROCICAT approved the safety measures and protocols established at the park.

    Further information (CAT)

    Last updated 26/08/2020

Cultural activities

Extraordinary or temporary cultural activities or public shows authorised by the Generalitat de Catalunya at Barcelona City Council’s request.

  • The programme for La Mercè 2020 will be decentralised and will for the first time reach all ten districts in order to avoid overcrowding and limit travel. 

    La Mercè festival will thus for the first time be held in neighbourhoods such as La Marina del Prat Vermell, Roquetes and Ciutat Meridiana, and in iconic venues such as Park Güell, the Hospital de Sant Pau enclosure, the Model prison and the Teatre Grec theatre. 

    The festivities will take place from 23 to 27 September, from 11 am to 10 pm, with safety as the main priority. The events can be either attended in person, always following the health recommendations, or followed through betevé, where they will be broadcast live. 

    This year, the mass events, such as the Correfoc fire run or the two days of casteller [human tower] shows, will not be held. 

    Events may only be accessed with prior booking. Spaces will be made available for booking gradually on the La Mercè website and the La Mercè 2020 free Android and IOS mobile app. 

    The Piromusical de la Mercè musical fireworks display, which is scheduled for the night of 27 September featuring a soundtrack dedicated to 60 to 80 year olds, will also be decentralised. The fireworks will be launched from four locations in Sants-Montjuïc, Nou Barris, Les Corts and Sant Martí and will be visible from most of Barcelona. As usual, the show will be broadcast on the Corporació Catalana de Ràdio i Televisió [Catalan Media Corporation] television and radio stations.

    Terms of access to events 

    All venues will be enclosed, the number of attendees will be controlled, and contact tracing will be guaranteed. The audience will be seated, and the social distancing measures established by the authorities will be complied with.

    The cleaning and disinfection protocols for venues and stages, as well as those applicable to performers, which are being prepared together with the Civil Protection department and the Public Health Agency, will be complied with. 

    La Mercè 2020

    Last updated 03/09/2020

  • Procicat has approved an extension of audience capacities at cultural facilities and cinemas to 70%. 

    The measure came into force on 22 September for all cultural performing-arts and music activities, films and exhibitions held not just in regular enclosures (theatres, cinemas, circus tents and the like) but outdoors too. 

    SLT DECISION/2266/2020, of 21 September (CA)

    Last updated 22/09/2020

  • The Generalitat [regional government] has presented its plan to resume performing arts and musical events, with measures to ensure that the sector can safely carry out its activities during the Covid-19 pandemic.

    This document details the minimum preventative health and safety measures required for the workers and the audience.

    Plans to resume activities in the cultural sector. Performing arts and music (CA)

    Last updated 22/09/2020

  • The Generalitat de Catalunya has presented the reopening plan for cinemas, with the necessary measures to ensure that cinemas can carry on their business safely until the Covid-19 pandemic is over.

    The document contains information on the minimum health and safety prevention measures for employees, the public and suppliers.

    Reopening plans for the cultural sector. Cinemas (CA)

    Last updated 22/09/2020

  • Barcelona City Council is launching 200,000 Bonus Cultura vouchers, each offering a 10-euro top-up for every 30 euros people spend on books and tickets for the cinema, concerts and shows. The goal is to reactivate the cultural sector, which has been hit hard by the Covid-19 crisis.

    The vouchers will be valid at all establishments and cultural venues in Barcelona taking part in the initiative, and will be available from 13 July to 31 December.

    How it works

    The Bonus Cultura voucher has a value of € 40 and can be exchanged at any participating establishment within the specified time frame. The user pays € 30 (plus a one-euro processing fee) and the City Council tops this up with a further € 10. There is no purchasing limit for the Bonus Cultura per user, or for the use of more than one voucher towards the same purchase.

    Tickets can also be bought within the established time period for cinema sessions, concerts and events which take place beyond these dates

    The vouchers can be purchased on the Bonus Cultura website.

    If the cost is greater than the value of the voucher, the user must pay the difference. If it is less, the establishments will issue a personalised shopping voucher for the difference, to be used in the same establishment during a limited period.

    Organisations wishing to join

    Establishments wishing to join in with the project can do so by using the form on the Bonus Cultura website.

    Once the establishment successfully signs up, they will receive a sticker to show people they are participating.

    Support for cultural industries

    The campaign is designed to boost business activity among the creative industries, a sector hit particularly hard by the coronavirus crisis. The project involves an investment of two million euros.

    Bonus Cultura

    Last updated 07/07/2020

  • From Grec to Grec, Festival GREC’s showcasing of the artistic productions they were committed to co-producing and that should have been brought to the public in July but had to be postponed due to the break in rehearsals because of the COVID-19 health emergency, got under way in September.

    There are a total of some 30 proposals in From Grec to Grec, mainly theatre productions the festival itself has co-produced, and featuring many of the big national and international names. Some of the proposals will form part of the 2021 Grec Festival, and others will be included in the programmes of other cycles, local festivals and festivities such as the La Mercè, Temporada Alta, the Biennial of Thought and Dansa Quinzena Metropolitana. Most of them, however, will feature in the 2020-2021 programmes of many of the Barcelona theatres including Romea, Condal, La Beckett, Flyhard, La Gleva, Maldà, La Villarroel, Joan Brossa, Sala Hiroshima, Atrium,Akadèmia, Badabadoc and Versus.

    From Grec to Grec

    Last updated: 23/09/2020

  • The 2020 Gràcia’s Festa Major held online from 15 to 21 August in order to comply with the health and protection measures established in the fight against covid-19, has had 18,000 views up to 21 August.

    The Gràcia District Council and Festa Major de Gràcia Foundation decided to go ahead with the festival but adapting it to the current special circumstances, enabling Gràcia residents and other people to follow the activities online and thus keep the link with one of the main events on Barcelona’s August calendar.

    So, instead of holding face-to-face activities open to the public, these have been held online and streamed on the Foundation’s YouTube channel (Youtube@FestaMajordeGràcia) so everyone could see them. This is in addition to the broadcasts on the city TV channel, Betevé. Recordings of the entire festival programme will remain available on the Foundation’s YouTube channel for one month.

    It has also been possible to enjoy the festival through the Festa Major de Gràcia’s 360º app, which included the festival programme, games and a range of digital contents.

    The programme
    This year, the programme of concerts and other events has been developed with particular sensitivity to gender and the inclusion of different audiences, as well as highlighting the existence of different groups. The ecological and environmental protection messages have also been reinforced.

    In these very difficult times for the cultural sector, the District and the Foundation were keen to show their strong commitment to culture, which is why it they decided to keep a set of online music performances

    The speech
    The most followed event, with 2,490 people, has been the broadcast of the festival’s opening speech, which this year paid tribute to the healthcare workers who have dealt with the health crisis most directly.

    The speakers were three women working in different areas of healthcare:

    • Xènia Sist, a nurse in the Nursing Department of Santa Creu i Sant Pau Hospital and healthcare coordinator at the Sant Pau - Guinardó Health Pavilion;
    • Maria Teresa Fabregat, a nurse at the Vila de Gràcia - Cibeles Primary Care Centre (CAP); and
    • Elvira Bisbe, an anaesthesiologist at L’Esperança Hospital and vice-president of the Barcelona Medical Association.

    Views
    Aside from the opening speech, the various events of the Festa Major, by type, have had the following average number of views:

    • 772: events of the Festa Major itself
    • 322: musical events
    • 228: documentaries, interviews and talks
    • 197: family shows
    • 172: performing arts

    Festa Major app
    In addition, the Festa Major app has had 50,000 views and 3,000 downloads. The day with the most downloads – around a thousand – was 15 August.

    Of these, 2,000 were in Barcelona, 300 outside Spain, 240 in Madrid and 75 in Ibiza. The most visited pages were those relating to the festival programme, the virtual tour of the neighbourhood and the decorations in the district.

    The number of subscribers to the Foundation’s YouTube channel has increased from 80 to 944.

    Both the District and the Foundation have collaborated with private venues and entities to obtain locations for the recordings. It was thus decided to hire venues to record the performances from entities with appropriate facilities that have had to close their venues during the pandemic. In addition, some were provided free of charge. These include Lluïsos de Gràcia, the Centre Moral, the Cercle Catòlic, the Orfeó Gracienc, Casa Vicens, Sant Salvador and the Oratori de Sant Felip Neri church.

    A festival committed to the public
    During the seven days of the festival, local residents organised a big collection of food and hygiene products for the Rebost Solidari de Gràcia food bank.

    This year, the festival’s official programme was turned into the Festa Major Cultural Magazine, which was adapted for people with visual impairment; the text appearing in it can therefore be converted into audio content.

    The Festa Major tee-shirt is ecological. It has a GOTS certificate and has been manufactured in countries where workers’ rights regulations are respected.

    More information

    Last updated 25/08/2020

  • The new Barcelona Panoràmica bus, which was launched in July with a daytime route aimed at local people and offering reduced prices, is to remain in service until 27 September thanks to its success with the public.

    This is an itinerary lasting close to two hours which covers some of the city’s most significant sites: Port Vell, Pla de Palau, Avinguda del Marquès de l’Argentera, the area around Parc de la Ciutadella, the 22@ district, Plaça de les Glòries, Hospital de Sant Pau, the Sagrada Família, La Pedrera, Passeig de Gràcia, Plaça de Catalunya, Plaça Universitat, Mercat de Sant Antoni, Montjuïc Park, the Olympic Ring, the Miramar view point and Plaça de les Drassanes.

    Barcelona never stops

    Last updated: 23/09/2020

     

  • Barcelona City Council has decided to cancel this year’s edition of the Barcelona Marathon, which had been planned for 25 October 2020, owing to the COVID-19 health crisis. The next edition will be held on 7 November 2021. The Half-Marathon has also been cancelled and its new date will be on 17 October 2021, rather than in its usual month of February.

    Everyone registered with the 2020 Marathon will have three options available for managing their bib number.

    • They can re-register with the 2021 edition instead, with the possibility of running the 2021 Half Marathon for free.
    • They can receive a 75% refund on their registration fees and make a voluntary 25% donation out of solidarity with the organisers for the expenses they’ve incurred.
    • They can receive a 100% refund on their registration fees.

    The organisers will be contact all participants over the next few days, to inform them of their options and help them deal with their bib numbers. 

    Last updated: 14/08/2020

Local commerce and consumption

  • Check the changes which apply to commerce and hospitality following the special measures approved by the Government of Catalonia to contain the spike in cases of Covid-19.

    Retail stores and companies offering services

    Commercial activities must be carried out avoiding any overcrowding of any kind.

    The safe distance to be observed in both indoor and outdoor spaces is 1.5 metres. The maximum permitted capacity is the equivalent of 2.5 m2 per person.

    The measures of the Sectoral Plan for the commercial sector approved by PROCICAT, which establishes the hygiene, prevention and safety measures against Covid-19, must be strictly applied.

    Can I go to the shops?

    As a general rule, people are advised to stay at home and to limit their circulation in streets and pavements. Specifically, in the realm of commerce, it is recommended to only leave the house to go to:

    • Banks and establishments providing insurance and similar services.
    • Shops selling food, drinks and raw materials.
    • Retail trade, with prior appointment, in which the safety and protection measures established by the competent authorities must be taken.

    With the exception of essential services, emergencies or critical situations, companies cannot offer any service which implies physical contact with customers. In the case of shops, priority should be given to orders placed by phone or online, or products given to customers at the doorway to the establishment.

    Hotels and restaurants

    Bars and restaurants must apply the following rules:

    • Capacity inside cafés and restaurants must be limited to 50%.
    • No food or drink can be consumed at the bar.
    • Safety distances of 2 metres should be respected between tables or groups of tables on terraces.
    • Priority should be given to home deliveries and takeaways.

    Restaurants, bars, terraces, beach bars and bars playing music must close at midnight. Nightclubs, dance halls and entertainment venues in addition to all venues playing music with a dancefloor will be temporarily closed. These measures will remain in force for a fortnight effective 25 JulyOn 7 August the restrictions on night-time leisure activities were extended.

    Safety and hygiene measures

    All establishments must increase health and safety measures within their premises:

    • Properly clean and disinfect workplaces, and ensure that they are well ventilated.
    • Provide workers with either soap and water or hand sanitiser for them to wash their hands.
    • Guarantee minimum safety distances between people. Where this is not possible, suitable protective materials must be provided.
    • Obligatory use of face masks.
    • Take action to prevent large gatherings of people, whether they are workers or customers/users, during the anticipated peak times.
    • Boost the use of teleworking.

    Guide to new special measures  [PDF] (CA)

    Last updated 18/08/2020

  • Together with the commerce sector, the City Council has published a good-practice guide that lists a series of recommendations and measures to do your shopping in the safest and most responsible way.

    There are general preventative measures, as well as those concerning personal and shop hygiene, as well as a special increase in online sales and home deliveries, with preferential treatment for the most vulnerable groups.

    And when you go food shopping or to the pharmacy, you should follow these safety measures:

    • Avoid crowds.
    • Respect the safe distance at all times (1.5 - 2 metres at minimum).
    • Queue up outside the establishment whenever possible.
    • At the markets, queue up at stalls following the instructions of the stall owners. Four to five people per stall at a time is the recommended maximum.
    • Show common sense and respect when dealing with others.
    • If you can, avoid going with children, elderly people or people with health problems.
    • Avoid touching your face, eyes and nose, as well as foods that you are not going to purchase.
    • As soon as you arrive home, wash your hands thoroughly.
    • Share these tips with your family, friends and neighbours.

    Distribution of 40,000 face masks to commercial establishments

    In addition, with a view to the resumption of economic activity, the City Council will be distributing 40,000 face masks to workers in the commerce sector to help compliance with safety and prevention measures.

    The distribution of masks to workers in on-street commerce will be carried out with the help of commerce entities, which have channelled the demand for material from the different establishments.

    Good practices for making safe shopping easier [Catalan] (PDF)

    Guide to the re-opening of bars and restaurants [Catalan] (PDF)

    Last updated: 29/05/2020

    • Municipal Markets

      Good care with food is important. Barcelona’s municipal markets guarantee the supply of fresh produce They have also stepped up online sales and home delivery services to make it easier for people to shop from home.
      In some cases they are even offering free services to the elderly, facilitating universal access to necessary products.
      In addition, all municipal market buildings are introducing systems with bird’s-eye cameras to supervise the number of people at markets in real time and issue warnings if maximum capacities are reached.
      Mercats de Barcelona's home delivery and online sale services (CA)

    • Farmers feed you too

      During this period, small farms are also making home deliveries, providing us with healthy, high-quality food.

      List of farms making home deliveries

      Farmers’ markets in the neighbourhoods

    • Which retailers are making home deliveries?

      In Barcelona, many commercial establishments and shops are essential services and are still open to the public. Many of them have online sales services and home delivery so that you can do your shopping from home. If you click on the file for each establishment on the map showing open shops in Barcelona, you can see if they are offering this service.

      Map showing open shops in Barcelona (CA)

    • Mercabarna wholesale market ensures the supply of fresh produce.

      During this phase of recovering normality, the employees of the companies involved in the fruit, vegetable and fish central markets have continued to carry out their work every day, in spite of the difficulties associated with the health emergency, in order to provide municipal markets, supermarkets and other local food shops with fresh produce.

      Mercabarna

    Latest update 11/08/2020

  • In light of the increase in online shopping is one of the consequences of the state of exception resulting from Covid-19. In view of this situation, we recommend that you follow these recommendations for any online shopping:

    • Buy from websites that were already known to you or that have good references. You must also remember to check that the website contains the identity and contact details of the company that is selling the product or service.
    • Check that the characteristics of the product or service, its price and shipping costs, as well as the payment and delivery methods, appear on the website.
    • Check that there are no pre-checked options resulting in additional costs.
    • Save the message confirming the order and, when you receive the product, keep the invoice too.
    • Cooling-off period You can return your purchases within 14 days of receipt, but remember that deadlines for returning products will stop running during the state of alarm.
    • In the event of a problem, address your claim to the company that sold you the product or service first. If you do not receive an answer within 30 days, or if this is not satisfactory, you can contact the Municipal Consumer Information Office (OMIC) to make a complaint.

    Latest update 19/06/2020

  • Sustainable food is beneficial for the general public because it ensures that safe and healthy food is available everyone, including the most vulnerable people; It is beneficial for territories because it drives local economies, forges links between rural and urban environments, gives recognition to tasks relating to the food cycle and celebrates the diversity of food cultures. It benefits the planet because it preserves and regenerates its limited resources, combats the climate crisis, ensures animal welfare and fosters biodiversity.

    What is a sustainable diet?

    • Buy local, seasonal products that are environmentally friendly: those that are organic, agroecological or obtained from sustainable fishing practices.
    •  Eat less meat and meat by-products, but of better quality. Make a commitment to quality.
    •  Give preference to fresh and varied foods, and avoid ultra-processed foods.
    • Look at the working conditions of the people who produce each product, and find out if the brand fosters fair trade.
    • Reduce food waste and the use of packaging, particularly plastic.
    • Check the labels, find out about the products, talk about them, participate and empower yourself!

    Social and Solidarity Economy (ES)

    Sustainable food in Barcelona

    Latest update 26/05/2020

  • Post COVID-19 consumers will be more ethical and digital, according to a study entitled Impact of the COVID-19 crisis on consumer habits in post-lockdown Catalonia which was presented by the Catalan Consumer Agency (ACC).

    The report highlights that the crisis has accelerated consumer trends such as the growing preference for local and socially responsible shops, owing to conscious purchases of healthy products and a clear reduction in food waste. At the same time, a commitment has been detected for incorporating digitisation in many everyday aspects of life. 

    Some of the types of behaviour created as a result of the COVID-19 crises are consumer demand for safe consumption and the emergence of panic purchasing, attitudes which, according to the study, will gradually die out as we approach the new normal. 

    There has also been a change in consumer habits caused by teleworking, relating to the fact that people are spending more time at home, which is affecting types of purchasing and consumption, timetables and mobility.

    Further information 

    Last updated 16/07/2020

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