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Social support

Find out all the measures being adopted by Barcelona City Council to help city residents, with special attention being paid to the most vulnerable people, given the Covid-19 crisis.

Social services

  • You can request an appointment through the free social services helpline (900 922 357) or visit one of the centres open in each district in case of an emergency.

    Face-to-face assistance times are Mondays to Fridays, from 9 am to 2 pm.

    Telephone helpline times will remain as usual: Mondays to Thursdays, from 9 am to 2 pm and from 4 pm to 7 pm, and Fridays, from 9 am to 2 pm.

    Outside those times, the referral centre for social emergencies is the CUESB.

    The Social Services centres operate with increased safety and hygiene measures in place and with teams of supply staff on standby to ensure the provision of the service.

    The increase led the Municipal Institute of Social Services (IMSS) to take on additional social workers in Ciutat Vella, Sants-Montjuïc and Nou Barris, the three districts where demand is highest. Specifically, ten more workers were taken on in Ciutat Vella and Sants-Montjuïc, and seven in Nou Barris.

    Social Services (ES)

    Last updated: 06/11/2020

  • Barcelona Social Emergencies Centre (CUESB)(C/ Lacuna, 25. Tel. +34 900 703 030) operates without interruption 24 hours a day, 365 days a year. The CUESB offers an ongoing counselling service and deals with any social emergency situation in the city.

    Further information (ES)

    Last updated on 03/07/2020

  • The Home Care Service (SAD), which helps 24,000 people, is still running and offering a special service for the 3,000 people with no family network and for whom this is the only care service they get.

    SAD staff follows the protection guidelines established by the health authorities.

    Four teams have also been set up specifically to attend to people who test positive for Covid-19. 

    Home Care Service (SAD) (ES)

    Last updated: 06/11/2020

  • Domestic workers face serious structural violations of rights and a high level of job insecurity. Their work is essential but they find themselves even less protected in the current situation.

    Barcelona Cuida provides domestic and care workers and carer families with information and advice relating to the COVID-19 health crisis. It also offers face-to-face assistance by prior appointment.

    Domestic and care workers

    • Healthcare queries on protection against COVID-19: 934 132 555 (Mondays to Fridays, from 8 am to 3 pm)
    • Emotional support and counselling: 900 505 805 (free phone. Mondays to Sundays, from 6 am to 12 midnight). The access key is “DOMICILIO 2020”.​
    • Advice on employment rights  (Barcelona Activa’s employment-rights defence points): 900 533 175 (prior appointment). 

    Carer families

    • Information and guidance for families on hiring people for domestic and care work: 934 132 121 (Mondays to Fridays, from 8.15 am to 2 pm and from 3 pm to 7 pm) / barcelona.cuida@bcn.cat.

    Practical guide for families hiring domestic carers (CA) [PDF]

    Carers

    Four videos have been published for every kind of carer, from family members to hired individuals providing clear instructions on how the general measures against COVID-19 established by the health authorities have to be adopted.

    Barcelona Cuida

    Last updated: 06/11/2020

     

  • The free dental service for vulnerable people will be opening a second assistance point in the Torre Baró neighbourhood (Nou Barris) towards the end of 2020. The centre will be located in Plaça dels Eucaliptus, 34.

    In addition to offering this free service, Barcelona City Council will also be providing a municipal dental service open to city residents, at up to 40% below the usual costs. And it has come to an agreement with the Dental Care Centres Business Association (AECAD®)  on a significant price reduction for vulnerable people who are users of a Pink Card or Solidarity Barcelona Card, a project that is still ongoing.

    At least 12% of the population in Catalonia have difficulties accessing dental treatment for financial reasons.

    Last updated: 09/11/2020

     

  • Barcelona's emergency accommodation centres are still open, with the ones for women, young people and people with addictions to become permanent city facilities.

    The emergency accommodation facilities are:

    • Pere Calafell facility (58 places). Managed by the Catalan Red Cross.
    • Women’s support facility at La Llavor (40 places). for women only, providing 62 places. Managed by Progress.
    • Pere Tarrés facility (70 places). Helps homeless people with alcohol or drug addictions. Managed by the Associació Benestar i Desenvolupament.
    • Youth facility (40 places). Llocated in an outdoor pursuits centre in Montgat and managed by the Associació Superacció.
    • Gràcia facility (95 places). Managed by the Fundació Salut i Comunitat.
    • Sant Martí facility (100 places). Managed by the Catalan Red Cross.
    • Sarrià-Sant Gervasi facility (26 places). Managed by the Centre Assís.

    Should there be another outbreak of Covid-19 or should temperatures drop below zero, Barcelona has an additional 400 beds: 75 at the Barcelona Social Emergencies Centre (CUESB); 225 at a hall in Fira Barcelona and 50 in a hotel in the Eixample district.

    Last updated: 20/11/2020

Women

  • For support from a Women's Support and Information Point (PIAD), you should request an appointment by phone on 900 922 357 (Monday to Friday, 9 am to 2 pm, and Monday to Thursday, from 4 pm to 7 pm). You can also send messages to the corresponding email address for each PIAD.

    Once you request an appointment, a phone call will be scheduled from a hidden number during the agreed timeslot, or a face-to-face appointment arranged if preferred.

    Outside of these hours, and for emergencies, you can approach the CUESB (Tel: 900 703 030;  C/ Llacuna, 25) 24 hours a day.

    Remember that you must wear a face mask all the time you are on the premises when you visit a PIAD in person.

    Women's support and information points (PIAD)

    Last updated: 10/11/2020

     

  • The health emergency caused by the coronavirus and the resulting lockdown have led to a rise in cases of male violence towards women. Given this situation, Barcelona City Council is strengthening its services for women.

    Here you will find all the care services you can contact if you are experiencing, or are at risk of experiencing, gender violence.

    Social support services in operation

    • The Care, Recovery and Shelter Service (SARA) offers:
      • General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays, and afternoons, according to availability, for women who can’t go in the mornings (C/ Marie Curie, 16)
      • Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays (C/ Marie Curie, 16)
      • Telephone helpline: (9 am to 3 pm, Mondays to Fridays. Phone numbers: 932 915 910 / 920).
    • Alternatively, outside of SARA’s public opening times, you can contact the Barcelona Social Emergency and Urgent Care Centre (CUESB) (Tel: 900 703 030). The CUESB provides support 24 hours a day, 365 days a year.
    • Women’s support and information points (PIAD - 900 922 357) will be offering phone and face-to-face assistance by prior appointment. 
    • The socio-educational services run by the Agency for a Comprehensive Approach to Sex Work (ABITS- abits@bcn.cat) offer face-to-face support with appointments from Monday to Thursday, 9 am to 1 pm and 2 pm to 6 pm (Tel: 900 722 200; C/ València, 344). Every Friday, occasional direct aid continues to be given, by appointment. Service is still also being provided online
    •  The Municipal Unit against Human Trafficking (UTEH - unitatTEH@bcn.cat) offers face-to-face support by appointment on Tuesdays and Thursdays, 9 am to 2 pm, at their headquarters at Passeig de Sant Joan, 75, and support outside of normal services where necessary. Service is still also being provided online.
    • Remember there is also a free emergency gender violence helpline (365 days a year/ 24 hours a day) 900 900 120 and Whatsapp 671 778 540.

    Emergency accommodation

    Emergency shelter is guaranteed for women experiencing gender violence, thanks to the usual resources of houses, shelter flats and pensions, as well as options for other resources where necessary.

    Practical advice on prevention and detection

    If you are experiencing gender violence or you can collaborate to help people in this situation, here you will find advice on self-protection and detecting possible cases of emerging violence, as well as how to provide support without revictimising people or putting women at risk.

    • Are you experiencing gender violence? Read this advice on self-protection. 
    • Do you suspect there is a case of gender violence in your community? Read these recommendations on how to address the situation and protect women and children who may be at risk. 
    • Do you run a shop and suspect that a woman customer is experiencing gender violence? Read these guidelines on how to address the situation and help women who may be at risk. 

    View and download prevention and protection materials in all available languages in this repository (Catalan, Spanish, English, French, Urdu, Arabic, Bengali, Chinese and Tagalog)

    Support service for men

    The Men’s Care Programme (SAH) (C/ Garcilaso, 23-27) is offering in-person service. Opening times are Monday to Friday, from 9 am to 2 pm and Tuesday from 3 to 8 pm.

    You can also contact the SAH by calling 933 491 610, or by sending an email to sah@bcn.cat.

    The SAH is a service for any men who wish to change and improve their personal relationships, with the aim of avoiding the use of any kind of violence.

    Webinar on gender violence in the time of Covid-19

    webinar (CAT) was held to improve detection and support for cases of gender violence in the context of the health crisis. During the talk, various hypotheses concerning the evolution of this phenomenon were presented and proposals to address it were jointly designed.

    Last updated 10/11/2020

Housing

  • Besides offering a telephone helpline, some Barcelona housing offices have re-opened to the public for dealing with procedures that can only be carried out face to face, and always by prior appointment.

    The open offices are:

    • Ciutat Vella 
    • Sants-Montjuïc
    • Eixample 
    • Les Corts
    • Nou Barris
    • Sant Andreu
    • Sant Martí

    “Housing calls you”

    If you need to carry out a procedure having something to do with aid or the rental housing pool, renovation, housing forms, housing-related emergencies or advice, you can contact with “Habitatge et truca” (ES).

    If a procedure can only be carried out face to face, “Habitatge et truca” will provide you with a day and time for receiving assistance from one of the housing offices. 

    Further informationFurther information. Open in a new window

    Last updated: 13/11/2020

  • Public services for housing emergencies are being kept open so to ensure responses to any unforeseen emergency situations that may occur and protection for people in vulnerable situations. Notification of exceptional and unforeseen housing emergencies will need to be given by telephoning the 010 public help and information line.

    The Loss of Home and Employment Service (SIPHO) and the Prevention, Intervention and Mediation Service in Public Housing (SPIMHP) and emergency public housing stock repairs will therefore remain active.

    Furthermore, Barcelona City Council suspended the collection of rent for publicly-owned residential and commercial properties and for mortgages on affordable housing between April and September 2020. From October, the amounts that have been suspended will be paid pro rata over 54 months.

    The City Council is also continuing to provide financial aid for families living in flats from Barcelona's Social Rental Housing Pool. Tenants under this programme who suffer a reduction in their income as a result of the coronavirus crisis will have to communicate this to the Barcelona Municipal Housing Institute (IMHAB), so that it can provide financial aid for their rent payments.

    The City Council can also provide you with information about the procedure for state subsidies activated for the payment of rents, loans and mortgages.

    “Habitatge et truca”

    “Habitatge et truca” [Housing calls you] is a new personalised telephone service that provides information and assistance on all the options available for procedures relating to housing emergencies, rent subsidies, the rental housing pool, certificates, renovation and legal consultations without the need to go in person to a housing office.

    If your procedure can only be carried out face to face, you can request an appointment with the service for assistance at one of Barcelona's housing offices that are currently open.

    Housing (ES)

    FAQs (ES)

    Personalised “Habitatge et truca” Support Service (ES)

    Last updated 30/09/2020

  • Energy Advice Points (PAE) provide you with information and advice on topics relating to the supply of energy.

    You can get advice through the following channels:

    • By phone: on 930 008 054 (Mondays to Fridays, 9 am to 2 pm).
    • By email, at the following addresses:
      • Ciutat Vella: paecv@bcn.cat
      • Eixample: paeeix@bcn.cat
      • Sants-Montjuïc: paestm@bcn.cat
      • Les Corts: paelc@bcn.cat
      • Sarrià-Sant Gervasi: paessg@bcn.cat
      • Gràcia: paegr@bcn.cat
      • Horta-Guinardó: paehg@bcn.cat
      • Nou Barris: paenb@bcn.cat
      • Sant Andreu: paesa@bcn.cat
      • Sant Martí: paesm@bcn.cat

    In cases of water, gas or electricity being cut off, or if you want information on measures which can get your bills down, you can also contact PAE services via the City Council’s online support channel (to apply you need to fill in a form and attach supporting documents):

    Energy rights 

    Last updated: 18/11/2020

  • The Covid-19 pandemic has highlighted the need to keep homes in good condition, both to avoid infections and to improve living conditions in case of possible lockdowns.

    If the Covid-19 crisis affects you financially, from now until 16 December

    you can apply for municipal grants of up to 4,000 euros for renovation work inside a home, carried out between 1 March and 31 December.

    The call is aimed at families with monthly incomes below 2,960 euros, providing the person applying:

    • Has had a work contract terminated since 1 March.
    • Is affected by a temporary lay-off (ERTO).
    • Has ceased their activity as a self-employed professional.

    The beneficiary must be officially registered as residing at the home in question and must possess a legal document legitimising their right to live there (owner, tenant,  usufruct etc.).

    Renovation work  which can be carried out with the grant includes painting, improvements to accessibility, carpentry repairs, damp treatment and insulation improvements, ventilation and air-renewal.

    The purchase of furniture and domestic appliances is excluded.

    The grant can only be applied for telematically via this form, which must be accompanied by all the accrediting documents indicated.

    Application form

    Last updated 12/11/2020

     

Teens and young people

Youth centres

Check the specific channels for each youth centre to find out how they are affected by the new measures to prevent the spread of Covid-19.

infoJOVE [Youth Information] Points

Barcelona’s infoJOVE points offer face-to-face support with full safety measures in place. Activities are suspended until further notice though. Click here to see how to contact them.

Centre for families and Aquí t’escoltem

Support services for you people provided by the Aquí t’escoltem listening service are operating with appointments via their usual contact channels and with full safety measures in place. Activities are suspended until further notice though.

The Centre for Families with Teenagers is operating with appointments via their usual contact channels and with full safety measures in place to protect your safety and their staff (932 563 560 / saif@bcn.cat).

Study rooms

Study rooms are closed until further notice as part of the measures to prevent the transmission of Covid-19.

Last updated: 03/11/2020

 

 

Elderly

  • The Municipal Telecare Service serves around 88,095 users, most of whom are elderly and dependent people. It is a permanent home care service that operates 24 hours a day, 365 days a year and connects users to a care centre that manages the services required to deal with urgent situations.

    This service has proved a great help during the pandemic by providing the over-75s with information and emotional support and facilitating access to healthcare services, thereby helping one of the most vulnerable groups in the face of Covid-19.

    The Telecare Service can be requested using the City Council’s procedures website (CAT).

    "Radars" project

    The Radars community project continues to serve its 1,600 users on the phone. About 200 volunteers call the elderly each week to support them and connect them to the network of local residents. The project continues to work together with businesses, pharmacies and neighbourhood associations to combat loneliness among the elderly.

    If you become aware of a serious situation affecting an elderly person, please contact Social Services, call the toll-free number 900 922 357 or send an email to radarsgentgran@bcn.cat.

    Municipal Telecare Service (CAT)

    Radars community project (CAT)

    Last updated 02/11/2020

  • The aim of the VinclesBCN app is to strengthen the social relationships of over-65s who are feeling lonely. This application, which now also includes a healthcare channel to provide information about Covid-19, enables users to communicate and interact with their friends and family through video calls and video or voice messages, as well as with elderly people belonging to the Vincles user group.

    VinclesBCN is a very valuable tool for keeping in touch with the most vulnerable people, providing them with emotional support and finding out how they are doing and whether they need anything.

    The user’s family and friends can download the VinclesBCN application on their smartphone. The app is available for Android and iOS.

    VinclesBCN (ES)

    Last updated 19/06/2020

Sexual and gender diversity

The LGBTI Centre has resumed its usual opening times of Mondays, 4 pm to 9 pm, and Tuesdays, 10 am to 2 pm and 4 pm to 9 pm.

It is offering both face-to-face and remote personal-assistance services (shelter, counselling etc.,), but always by prior appointment (info@centrelgtbibcn.org).

It has also resumed its cultural activities programme with hybrid proposals to ensure compliance with safety measures.

Resident organisations at the LGBTI Centre (Gais Positius, Observatory against Homophobia, Casal Lambda and Association of LGBTI Families) remain at your side too, adapting the participant capacities of their activities and operations of their services.

Further information

LGBTI Centre

Last updated: 05/10/2020

Citizenship and inclusion

  • The Office for Non-Discrimination (OND) offers face-to-face support by appointment from Monday to Thursday, from 9 am to 2 pm. The office will be closed on Fridays and support will be offered telematically during the same hours.

    The office continues to offer online and phone support for people suffering any sort of discrimination, along with legal advice on denouncing these situations.

    You can contact the office by phone on 934 132 000 or by email at ond@bcn.cat.

    111 incidents during the 1st six months of 2020

    The Office for Non-Discrimination (OND) dealt with 111 incidents, during the first six months of 2020, involving situations of discrimination in the city that led to proceedings being taken for violation of rights.  115 incidents were attended to in 2019.

    Despite the closure of the OND during the state of emergency, citizen assistance has been maintained through various channels, including emails, phone calls and messages to the IRIS portal.

    Main reasons:

    • Racism and xenophobia: in almost 45% of the cases
    • LGBTI-phobia: 26% of the cases
    • Gender: 10% of the cases

    Office for Non-DiscriminationOffice for Non-Discrimination. Open in a new window

    Last updated: 21/08/2020

  • To receive assistance from the Care Service for Immigrants, Emigrants and Refugees (SAIER), you need a prior appointment (CA).

    People with a prior appointment will receive telephone assistance to ensure compliance with the safety and hygiene measures against Covid-19. Face-to-face appointments will be arranged whenever deemed necessary.

    People in a situation of social or legal emergency or other situations of vulnerability can go directly to SAIER’s headquarters on Carrer de Tarragona, 141 from 9 am to 1 pm Monday to Friday.

    Outside these times, in an emergency you can call 900 70 30 30 or go to the Barcelona Social Emergency and Crisis Centre (CUESB) on Carrer Llacuna, 25.

    You may request a prior appointment with SAIER at the Virtual Office (CA).

    Increased Care and Support
    In order to ensure better care for SAIER users, the City Council is reinforcing the service with an endowment of €500,000 for organisations (including the Red Cross) that deal with social emergencies and to adapt a new space where they can provide this service.

    This reinforcement is in addition to the increase in the number of places in the Nausica programme (from 92 in 2019 to 117 in 2020) for asylum seekers without means who have been excluded from the Spanish National Welcome and Integration System (SNAI) or who have been unable to achieve a sufficient level of autonomy after forming part of the programme.

    Care Service for Immigrants, Emigrants and Refugees Assistance Service (SAIER)

    Last updated 31/07/2020

  • A new team of ICT officers are helping people unused to using information and communication technologies (ICT) to carry out online procedures.  

    This municipal service has been set up to guarantee citizens can access digital tools, reducing the digital divide made more apparent by the Covid-19 pandemic, particularly among the most vulnerable groups and neighbourhoods. It will also help connect these groups to municipal services and subsidies.

    The team of digital skills-builders help people carry out online administrative procedures, such as registering for various municipal services or requesting subsidies or benefits. The officers also teach people to use basic tools such as email and electronic signatures, as well as how to make video calls and generate PDF documents.

    The officers are working in several spaces and facilities in the neighbourhoods of El Raval, Besòs i el Maresme, Trinitat Vella, Trinitat Nova and Zona Nord de Nou Barris

    The new digital skills service is one of the first initiatives to be implemented in the City Council’s shock plan for digital inclusion, which has a budget of 700,000 euros. 

    ICT Officers (CA)

    Last updated: 09/10/2020

  • The community centres are 20 neighbourhood facilities fitted out by the City Council to help local people combat the crisis.

    We are talking about casals de barri and other local facilities that will operates as reference centres at the disposal of community organisations and networks, with organisational and financial support plus direct contact with municipal social services. The aim is to strengthen the social fabric and neighbourhood networks beyond the pandemic.

    A total of €365,000 is being invested in the 20 centres.



    The community centres will enable permanent working teams to be established between the facilities and municipal social services staff open to local entities, to facilitate collective and shared detection and consideration of the needs of vulnerable local residents.

    Entities using these centres will find:



    • Individual protection equipment
    • Hygiene products and disinfectants
    • Internet connection points with a video-conference terminal
    • Mobile phones
    • A printer for posters and signs and help with designing and producing them
    • Clean, disinfected rooms for F2F meetings
    • Space for attending to people
    • Storage
    • Transport service for materials


    These facilities may also be organised as reference spaces for joint advice on carrying out community projects. Each facility will be able to put together a project adapted to the needs of their neighbourhood.

    The 20 community centres are as follows:

    Ciutat Vella

    • El Raval Neighbourhood Centre
    • Facility to be decided

     Eixample

    • Espai 210 Neighbourhood Centre
    • Espai Calàbria 66

    Sants-Montjuïc

    • La Vinya Neighbourhood Centre
    • La Lleialtat Santsenca

    Les Corts

    • Les Corts Civic Centre

    Sarrià-Sant Gervasi

    • Can Rectoret Neighbourhood Centre
    • Casa Orlandai Civic Centre


    Gràcia

    • El Coll Neighbourhood Centre

    Horta-Guinardó

    • Mas Guinaradó Neighbourhood Centre
    • Carmel Civic Centre

    Nou Barris

    • Ton i Guida Neighbourhood Centre
    • Torre Baró Neighbourhood Centre
    • Can Basté Civic Centre

    Sant Andreu

    • Torre de la Sagrera Neighbourhood Centre
    • Trinitat Vella Civic Centre

    Sant Martí

    • Besòs Neighbourhood Centre
    • Verneda Neighbourhood Centre
    • Antoni Miró Peris Neighbourhood Centre

    The plan is to extend the centre network to a total of 30 throughout the city in a second phase.

    Further information

    Last updated 23/06/2020

  • Community support networks have been created in every city neighbourhood, in order to deliver food to the homes of people who need it most. Find out all about it and take part!

    Community support networks in each neighbourhood (CA)

    Shopping hubs, retailers’ associations, municipal markets and city trade associations have also shown their solidarity by promoting support initiatives that help to deal with the Covid-19 crisis. These include free deliveries of food to local residents over the age of 65 and specific campaigns to help city residents to get in contact with shops which sell essential goods and are offering a home delivery service. Come and collaborate!

    Solidarity actions from the commerce sector (ES)

  • As part of the exceptional measures against the Covid-19 crisis, Barcelona City Council has launched a specific procedure for accepting donations intended for funding social-assistance, healthcare and economic-promotion programmes, as well as any other programmes the City Council thinks fit and implements for the purposes of mitigating the effects of the pandemic.

    How can I contribute?

    The procedure is straightforward. To make a donation using a credit or debit card, all you have to do is follow the steps described at the following link:

    Make a donation (ES)

    You can also use the Bizum application to make your donation, using the number 00148

    Can I get a receipt for my donation?

    A certificate for the donation made, which entitles holders to the tax benefits set out in Act 49/2002, of 23 December, on the tax regime for non-profit organisations and the tax incentives for patronage, can be obtained in the following ways:

    • If the donation was made using a direct link, in the coming weeks and without the need for any further procedure or request, the certificate confirming payment of the donation will be issued and sent.
    • If the donation was made using the Bizum app, a request should be made using the same app, where the municipal email address is indicated to which all requests should be sent. The certificate confirming payment of the donation will be sent in the next few weeks.

    In both cases, the person whose name the donation was made in should indicate on the request for the certificate that they consent to Barcelona City Council handling their data to check they are correct and to send the certificate to the designated email address.

    Any queries should be directed to tresoreria@bcn.cat.

    See the decree (CA)

    The City Council will be detailing all donations and how they have been used, with an account to be made available on the website ajuntament.barcelona.cat

    We are grateful for the solidarity between organisations, businesses and individuals who have made all sorts of donations in connection with the Covid-19 health crisis. You can check the list here.

    Last updated 30/07/2020

  • The Municipal Quarantine Support Programme remains active so it can guarantee the proper isolation of people affected by COVID-19, or who have been in close contact with someone positively diagnosed with it, and who are having difficulties complying with the health recommendations because of their housing or socio-economic situation.

    The home services maintained for people who are in health-related isolation are as follows: home cleaning or disinfection; delivery of masks, gloves and other protective equipment; pet-care services; and home deliveries of cooked meals, food hampers and cleaning and personal-hygiene products.

    Meanwhile, the “Hampers against COVID” programme has brought about the distribution during the lockdown months of over 20,000 lots of food to people over the age of 70, people with chronic illnesses and self-isolating people affected by COVID-19.

    Referrals under the Municipal Quarantine Support Programme are made from the Primary Assistance Service at the Catalan government’s Ministry of Health, which detects difficulties when monitoring people who are self-isolating at home, with the support of a specialist municipal office.

    The programme also has access to the Hotel Social Salut to accommodate people required to self-isolate. The facility offers eighty rooms (operated with collaboration from the Sant Pere Claver–Fundació Serveis Socials) , making use of unused tourist apartments loaned for free until the end of June.

    In addition, the community programme for promoting messages from the health authorities for citizens in public spaces has been reactivated. It is made up of 53 civic officers and mediators who provide information from the health authorities and preventing the spread of disease in the areas where such information is needed.

    The quarantine support programme is implemented in collaboration with Open Arms, the Red Cross, the Food Bank, World Central Kitchen, Sagardi, Food for Good and the Hope and Help Foundation.

    Last updated 27/07/2020

People with disabilities

Public-Assistance Service (SAP)

Information and guidance on issues affecting people with disabilities or the organisations working in this field. The SAP assists the public both remotely and face to face, by prior appointment. You can request an appointment or contact us by:

  • Email: sap@bcn.cat
  • Telephone: 934 132 775 (Mondays to Fridays, 9.30 am - 1.30 pm) and 010.
  • Through Barcelona City Council’s online support platform, by filling in this form.

Face-to-face assistance times by prior appointment are Mondays to Fridays, from 9 am to 2 pm.

Legal advice service (SAJ)

Information and guidance for safeguarding the rights of people with disabilities during the COVID-19 crisis: queries over work conditions, possible situations of discrimination in healthcare assistance or access to medical treatment, lack of communication accessibility to public services, refused support for people with disabilities in various areas of life. You can contact them by:

  • Email: sap@bcn.cat
  • Telephone: 934 132 775 (Mondays to Fridays, 9.30 am - 1.30 pm) and 010.
  • Through Barcelona City Council’s online support platform, by filling in this form.

Last updated 03/11/2020

Families

  • A child-minding service aids people's work-life balance in low-income areas of the city.

    Until February, Project Concilia will operate as a pilot project in the neighbourhoods of La Verneda i la Pau, El Besòs i el Maresme, Trinitat Vella, Raval, La Marina and Zona Nord.

    The new service is open seven days a week in the following facilities:

    • Barri La Pau Neighbourhood Centre (La Verneda i La Pau).
    • Barri Besòs Neighbourhood Centre (El Besòs i El Maresme).
    • Trinitat Vella Football Ground (Trinitat Vella).
    • Espai Erasme Janer (Raval).
    • Sala Pepita Casanellas (La Marina).
    • Zona Nord Civic Centre (Zona Nord).

    Priority will be given to single-parent families on low incomes, women who are gender-violence victims and families who have no contact with local residents or the community.

    The service applies all current Covid-19 safety measures.

    Information and enrolment

    Last updated: 22/10/2020

  • The Nou Barris EIPI and Ciutat Vella EIPI Child Development and Early Intervention Centres (CDIAP) offer assistance to children aged 0 to 6 who have, or are at risk of, developmental difficulties, as well as to their families and the people closest to them in their social setting.

    The assistance is given face to face whenever possible, subject to the necessary protection measures, otherwise remotely.

    Families in these districts who need to ask for assistance for their children or who are already have it but wish to contact the team of therapists may do so through the following channels:

    Ciutat Vella CDIAP - EIPI

      • Email: eipicv@bcn.cat
      • Tel: 932 564 685 (9 am to 2 pm, Mondays to Fridays)
      • Address: Reina Amàlia, 33. Public-assistance opening times: Monday to Friday, 9 am to 2 pm.

    Nou Barris CDIAP - EPI

      • Email: eipinb@bcn.cat
      • Tel: 932 564 700 (9 am to 2 pm, Mondays to Fridays)
      • Address: Luz Casanova, 11. Public-assistance opening times: Monday to Friday, 9 am to 2 pm.

    Advice for families with children aged 0 to 6 and who have developmental difficulties

    Further information (ES)

    Last updated 04/11/2020

City pacts and agreements

  • The consequences of the Covid-19 crisis in Barcelona can be measured in the high number of deaths and great personal and family pain caused by it, as well as in the freezing of economic life that has left many people without income and can ultimately destroy thousands of jobs and cause many businesses to disappear.

    The Agreement for Barcelona is the result of a collective work process involving many sectors in the city. A process of dialogue, consultation and listening to all parties has been carried out following an initial drive by all the municipal groups of Barcelona City Council.

    The Agreement is a collective undertaking and proposal to find a positive way out of the crisis, working more intensively and together in relation to the main priorities that should help us advance towards Barcelona’s economic and social recovery while continuing to carry out the necessary transformations in favour of environmental sustainability in the next eighteen months.

    The Agreement of Barcelona has 10 main goals:

    1. To reactivate and strengthen Barcelona’s production and commercial sectors ​​as the economy’s main energising elements and job creators.
    2. To commit to resilient and innovative economic sectors, supporting diversification, thanks to the acceleration of the city’s digital transformation and technological capacity.
    3. To boost community action by reinforcing social services and their structuring with entities and the social fabric, in order to address the crisis and the new vulnerabilities that have now been added to existing inequalities, with a commitment to the role of care in our society.
    4. To turn housing into an economic, social and environmental response to the crisis.
    5. To strengthen the city’s healthcare and biomedical system, thus helping improve the public’s health and contributing to Barcelona’s consolidation as a safe and advanced city that is a leader in the provision of healthcare.
    6. To make progress towards a new urban model with a more local basis, giving new impetus to sustainable mobility, the reduction of emissions and renaturalisation, and reasserting the commitment to addressing the climate emergency.
    7. To make a commitment to building an education system and an education network that ensure equal opportunities and constitute the basic tool for ensuring social equity. To boost the city's science capital and its value for the definition of future strategies, and to consolidate Barcelona as a place for research.
    8. To promote access to culture by strengthening the city’s cultural and creative capital as Barcelona’s first-class heritage, a factor for cohesion and international visibility. To guarantee universal access to sport for all citizens as a tool for health and building association networks.
    9. To reactivate the city as a high-quality, safe and sustainable urban tourist destination and a leading place of professional exchange and talent recruitment and retention.
    10. To consolidate Barcelona’s active role in the international arena, committing to city networks, cooperation and multilateralism.

    The Agreement for Barcelona includes around two hundred organisations and entities including professional associations, companies, trade unions, universities and entities, among others, which represent the city’s dynamism and diversity of interests. This is in addition to the deputy mayors and presidents of the City Council’s municipal groups.

    The exceptional times we live in require an exceptional response, which must be collective and reach public and private agents, entities and associations as well as the general public. Unity around common goals, around the foundation on which basic consensus is built, must serve to create new energies and resources and to pool efforts.

    In view of this, the entities and organisations signing this Agreement undertake:

    • To work on contributing to the achievement of the specified goals.
    • To design measures in their respective fields of action that may specifically contribute to the goals on which the Agreement is based.
    • To strengthen their networking links with other agents and cooperate in a cross-cutting manner in order to help Barcelona recover.
    • To hold a Convention on the Agreement in the first half of 2021 in order to assess the state of the city, report with transparency on the achievements made and share the advances made towards the goals of this Agreement and in accordance with its spirit.

    Agreement for Barcelona. A new impetus for the city (PDF)(CA)

    Last updated 21/07/2020

  • Barcelona's Mayor, Ada Colau, has written to Spain’s Prime Minister, Pedro Sánchez, to propose a State agreement over the right to housing.

    The Mayor’s letter to the Spanish Prime Minister calls on him to lead a strategy that would bring all the state's public authorities in line and coordinate them for the purposes of progressing towards a new housing-policy model that was geared to protecting and guaranteeing this fundamental right.

    The Mayor also demanded an amendment to the Act on Budgetary Stability and Financial Sustainability which would enable local authorities to use surpluses they have accumulated for allocation to mitigate the effects of the Covid-19 crisis.

    The Mayor’s letter was accompanied by a working document with proposals for this new strategy, inspired in the municipal experience:

    • To prolong suspended evictions for another six months, which would join the other six initially provided for, and extend leases for another six months.
    • To promote the building of affordable housing with a reduction in VAT in protected-housing promotions.
    • To encourage authorities to buy housing below market prices.
    • To make purchases of dwellings by large property owners conditional on an obligation to allocate part of their properties to affordable housing.

    Letter from the Mayor of Barcelona (ES)

     Last updated 21/05/2020

  • Over two hundred and sixty community organisations from Barcelona and Catalonia, including the Civic Council, the highest advisory and participatory body in municipal politics for the city’s network of associations, have signed up to the manifesto by the Barcelona Municipal Immigration Council (CMIB) in defence of the rights of immigrants in relation to the Covid-19 health crisis.

    The manifesto by the CMIB, published early in April, calls on the state to regularise health workers without working permits, to formally validate qualifications in healthcare and socio-sanitary fields, and in general to protect the rights of immigrants, whose presence is essential in the spheres of care and domestic work, delivery services, cleaning and supermarkets.

    Many immigrants also belong to particularly vulnerable groups, such as the homeless, those seeking asylum those working in prostitution etc.

    The communication from the CMIB remains open for others to give their backing to it, which can be done by email to consellimmigracio@bcn.cat.

    Communication from the CMIB (ES)

    Endorsed by (CA)

    Last updated 07/05/2020

  • The Cities Coalition for Digital Rights, created by Barcelona, New York and Amsterdam and made up of over 50 cities worldwide, has presented a joint declaration to safeguard digital rights in the use of technology to tackle the Covid-19 crisis.

    While it’s important to recognise the crucial role that digital technologies can have in containing and resolving the current crisis, it’s also necessary to ensure that their application does not pose a threat to people’s digital rights.

    Because of this, the declaration includes 10 principles to guide the development and use of technological applications to combat the pandemic and safeguard people’s digital rights:

    • Nexus and Proportionality
    • Impermanence
    • Consent and Trust
    • Privacy
    • Control
    • Openness and Transparency
    • Responsiveness
    • Participation
    • Social Innovation
    • Fairness and Inclusion

    Meanwhile, Barcelona City Council will be launching a pioneering AI municipal strategy in Europe. This is an action plan for developing an ethical and reliable technological municipal model and for ensuring that emerging technologies will be at the service of city residents.

    The strategy falls under the framework of the COVID-19 crisis, which has speeded up the digitalisation of economic and social activities but has also caused new technological risks, which may cause inequalities and forms of discrimination.

    Further information

    Last updated 29/06/2020

  • The City Council has created a social emergency fund with an 18 million euro budget that will help to cover the basic needs of 12,100 families (close to 34,000 people, 11,843 of whom are minors). 

    Ranging from 200 euros to 475 euros a month, depending on income and number of family members, the aid will be received through the Barcelona Solidarity Cash Card during the second semester of 2020. In all, the beneficiaries will receive between 1,200 euros and 2,850 euros during the semester.

    The cards will be sent directly to the households concerned, once they have been notified they have been granted the aid. The first payment will be made towards the end of September, which will include the monthly payments for July, August and September.

    Criteria for receiving these benefits:

    • Being registered as a Barcelona city resident on 1 January 2020.
    • Having been a user of the social services up to 30 June 2020.
    • Having received aid in excess of 150 euros. 

    Anyone who meets these requirements will not have to request this aid. They will be notified they are to receive it by the City Council over the next few weeks. 

    The notification will be sent by text message, through which beneficiaries will be able to complete any procedures online to receive these benefits.

    This measure is part of the 35 million euro municipal social shock plan in response to the emergency caused by the COVID-19 crisis.

    Further information 

    Last updated 04/09/2020

  • Barcelona City Council’s social shock plan, which was approved at a Full Municipal Council Meeting this July, will be allocating 35 million euros to tackle social needs.

    The fund will be dedicated to extending financial aid, assistance for housing-related emergency situations, covering basic rights, emotional support, tackling gender violence, guaranteeing the right to assistance and supporting the city’s community network, promoting job placements and safeguarding the rights of children and teenagers.

    Further information (CA)

    Last updated 04/09/2020

  • Barcelona City Council has allocated an extra one million euros to reinforce various food projects for vulnerable people, together with social entities working in the city.

    An agreement with the Catalan Red Cross and Càritas worth half a million euros was used to add to the 29,000 pre-paid cards issued by municipal social services, enabling the two entities to reach at least 2,000 more vulnerable people.

    Special subsidies totalling around 600,000 euros have also been awarded to 57 small social entities and community support networks running special food operations to respond to the Covid-19 crisis.

    At the same time, the City Council is working with the Food Bank, Mercabarna and the farmers’ union to multiply the number of kitchens with the capacity to distribute meals in all city districts, based on making use of surplus food or donations.

    In addition, 20,000 guides on cheap healthy eating for families with children have been distributed. The guides offer tips, menu suggestions and shopping lists to help people prepare healthy meals on a tight budget.

    Healthy and economical food for families with children (PDF) (ES)

    Further information (CA)

    Last updated 27/07/2020

  • The activities of the Neighbourhood Plan have been adapted to deal with the Covid-19 crisis and thus respond to socio-economic, education, digital training problems and those related to family care that have arisen or worsened as a result of the pandemic.

    Wi-Fi network and ICT training

    he digital divide could be seen before the health crisis, but the need for the lockdown and avoiding face-to-face attendance have turned it into an educational and social barrier for groups with less information technology training or without an internet connection.

    To reduce this gap, the Plan aims to equip and improve cover and the free-use high-speed WiFi network in all municipal facilities in the neighbourhoods where the plan is implemented. Spaces will also be set up for digital-skills training which will have internet-connected computers available to them.

    On the other hand, Barcelona City Council has launched a new team of ICT officers that will offer personalised help for administrative procedures or processes and teach courses on how to use basic tools.

    Healthy food baskets and community support

    One of the consequences of precariousness and lack of financial resources is the deterioration of the health of people who suffer from it.

    ln July a pilot programme was launched in the neighbourhoods of Zona Nord, Roquetes and Trinitat Nova to encourage healthy habits and boost participation in community networks through diet.

    The project is developed through groups that meet weekly. Each week a basket is delivered with fresh, organic, local produce, which is used to work on food issues and healthy habits.

    The entities of the different neighbourhoods participate in this project to support their neighbours and link them with other people and projects.

    Social and emotional support

    As from September, the Neighbourhood Plan will be offering social and emotional support to people affected by the crisis as well as training in personal and family economics for achieving a decent and independent life with the available resources.

    Neighbourhood Plan (ES)

    Last updated: 08/10/2020

  • The Councillor’s Office for Mobility of Barcelona City Council is promoting the labour mobility pact, a public-private partnership with social and economic companies and organisations in the city, as well as with operators of the mobility ecosystem, which aims to achieve a more sustainable and efficient commuting model in Barcelona and its metropolitan area.

    This initiative is the result of mobility coming to a complete stop during the Covid-19 lockdown and aims to emphasise the following principles:

    • Workers’ health, quality of life and work-life balance. 
    • Sustainability and the environmental quality of our surroundings.
    • Public-private partnerships, competitiveness, productivity and shared corporate social and environmental responsibility.

    Objectives

    To reduce congestion, pollution, noise and economic losses and wasted time — as these factors reduce competitiveness, and negatively impact health and safety — with measures such as the following:

    • The promotion of teleworking.
    • More flexible working times in order to avoid rush hours.
    • A more rational use of time by means of a timetable reform.
    • Company commuting plans.

    To contribute to the recovery of activities, the economy, commerce and people’s social lives.

    To help with the recovery and improvement of public transport, flattening the demand curve at peak times in order to improve its supply and service.

    To foster multi-modal, shared and integrated commuting on public and private sustainable Mobility-as-a-Service (MaaS) platforms.

    To help raise public awareness and accept joint responsibility for the impact of mobility on our surroundings and the need for a sustainable, multi-modal and efficient model for work-related and professional mobility. 

    Further information

    Last updated: 05/10/2020

  • Various health organisations and the Barcelona Public Health Agency (ASPB) have sent a letter to the Spanish prime minister, Pedro Sánchez, calling for the suspension of all evictions of families in vulnerable situations, due to the negative effects they have on these people’s health and because the risk of losing one’s home increases the probability of becoming infected with Covid-19.

    The letter is signed by the following organisations, professional associations and scientific societies:

    • Grup d’Habitatge i Salut of the Agència de Salut Pública de Barcelona (ASPB)
    • Col·legi Oficial d’Infermeres i Infermers de Barcelona (COIB)
    • Col·legi Oficial de Psicologia de Catalunya (COPC)
    • Col·legi Oficial de Treball Social de Catalunya (TSCAT)
    • Societat Catalana de Pediatria
    • Societat Catalana de Medicina Familiar i Comunitària (CAMFIC)
    • Associació d’Infermeria Familiar i Comunitària (AIFiCC)
    • Fòrum Català d’Atenció Primària (FoCAP)
    • Fundació Àmbit Prevenció
    • Marea Blanca Catalunya
    • Dempeus per la Salut Pública
    • Associació Col·lectiu Sísifo
    • Rebel·lió Atenció Primària
    • La Capçalera Barcelona

    The letter sustains that during the current health pandemic people at risk of eviction have a higher probability of getting infected with the Coronavirus as they are often forced to stay with friends or family, thus increasing overcrowding and reducing the possibility of suitable hygiene, among other factors.

    The letter concludes that decent housing is not only of key importance for people’s health and well-being, it also plays a significant role in controlling the pandemic.

    Letter to Pedro Sánchez calling for the suspension of evictions

    Last updated: 13/11/2020

     

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