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Social support

#Covid19

Find out all the measures being adopted by Barcelona City Council to help city residents, with special attention being paid to the most vulnerable people, given the state of alert due to the coronavirus.

  • The health emergency caused by coronavirus and the resulting home confinement period could potentially lead to an increase in cases of gender violence, either because of having to share the home 24 hours a day or because of mobility restrictions or anxiety about the economic and social uncertainty many families are facing. Given this situation, Barcelona City Council has strengthened its services aimed at women.

    Here you will find all the care services you can contact if you are experiencing, or are at risk of experiencing, gender violence.

    Social support services in operation

    • The Care, Recovery and Shelter Service (SARA) offers:
      • General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays, and afternoons, according to availability, for women who can’t go in the mornings (C/ Marie Curie, 16)
      • Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays (C/ Marie Curie, 16)
      • Telephone helpline: (9 am to 3 pm, Mondays to Fridays. Phone numbers: 932 915 910 / 920).
    • Alternatively, outside of SARA’s public opening times, you can contact the Barcelona Social Emergency and Urgent Care Centre (CUESB) (Tel: 900 703 030). The CUESB provides support 24 hours a day, 365 days a year.
    • Women’s support and information points (PIAD - 936 197 311) in Ciutat Vella, Eixample and Sants-Montjuïc will be offering face-to-face assistance by prior appointment  as from 25 May. The other centres will continue operating remote services.
    • The socio-educational services run by the Agency for a Comprehensive Approach to Sex Work (ABITS- abits@bcn.cat) offer face-to-face support with appointments from Monday to Thursday, 9 am to 1 pm and 2 pm to 6 pm (Tel: 900 722 200; C/ València, 344). Every Friday, occasional direct aid continues to be given, by appointment. Service is still also being provided online
    •  The Municipal Unit against Human Trafficking (UTEH - unitatTEH@bcn.cat) offers face-to-face support by appointment on Tuesdays and Thursdays, 9 am to 2 pm, at their headquarters at Passeig de Sant Joan, 75, and support outside of normal services where necessary. Service is still also being provided online.
    • Remember there is also a free emergency gender violence helpline (365 days a year/ 24 hours a day) 900 900 120 and Whatsapp 671 778 540.

    Emergency accommodation

    Emergency shelter is guaranteed for women experiencing gender violence, thanks to the continued availability of the usual resources of houses, shelter flats and pensions, as well as options for other resources where necessary.

    Practical advice on prevention and detection

    If you are experiencing gender violence or you can collaborate to help people in this situation, here you will find advice on self-protection and detecting possible cases of emerging violence, as well as how to provide support without revictimising people or putting women at risk.

    • Are you experiencing gender violence? Read this advice on self-protection. 
    • Do you suspect there is a case of gender violence in your community? Read these recommendations on how to address the situation and protect women and children who may be at risk. 
    • Do you run a shop and suspect that a woman customer is experiencing gender violence? Read these guidelines  on how to address the situation and help women who may be at risk. 

    View and download prevention and protection materials in all available languages in this repository (Catalan, Spanish, English, French, Urdu, Arabic, Bengali, Chinese and Tagalog)

    Phone support service for men

    The Men’s Care Programme (SAH) is continuing to operate by phone.

    If you are a man and you want to change and improve your personal relationships to avoid the use of any type of violence, or if you are struggling emotionally to handle the confinement period, you can call 933 491 610 (10 am to 8 pm, Mondays to Fridays).

    Legal guidance

    In addition, if you have any specific doubts on subsidies, labour matters, legal guardianship of minors, judicial processes, gender violence or laws relating to foreigner status, you can call 639 534 814 (Monday to Friday, 10 am to 6 pm).

    Latest update 25/05/2020

  • Barcelona City Council is implementing a shock plan on mental health, with a special budget of 1.5 million euros to address psychological suffering resulting from Covid-19.

    The plan prioritises the groups hit hardest by the effects of the crisis: young children and teenagers, carers who have had a significant extra burden, the elderly and people with mental health problems.

    The plan also makes a provision for support in the mourning process, suicide prevention and programmes to protect people’s mental health during the crisis, as well as to detect psychological distress.

    The current situation is complicated for a significant volume of citizens and the signs are that these effects will last for some time. The weekly survey on the impact of Covid-19 in Barcelona shows that 49% of the population are finding lockdown tough or fairly tough, while 86% recognise their concern over the situation generated by the pandemic.

    Fear, anxiety and loneliness are common situations, although there has also been an extra burden detected among carers, as well as a greater risk of symptoms among people with previous mental disorders.

    The projects will start to function between June and July. Some of the projects are:

    • An online activity centre to help with resilience and emotional well-being. This will be a website for the dissemination of resources, training proposals and group initiatives.
    • A support and mental health assessment programme for social professionals and entities. The goal is to improve the early detection of mental health problems, particularly in neighbourhoods with more social difficulties.
    • A new childhood telephone service aimed at families, educators, teachers and monitors with emotional management difficulties in connection with young children and teenagers.
    • Support for entities working in the realm of socio-labour insertion with people for people with mental health problems.

    Further information

    Last updated: 26/05/2020

  • The Telecare Service has brought in more staff in order to contact 3,000 users a day, most of them elderly and/or dependent persons, to give them information, advice, and answer any questions they have about the coronavirus. They will also be offered recommendations on how to organise their time and do activities and exercises.

    In addition, the 1,600 elderly users of the Radars project (CA) are being served by VinclesBCN technical staff, in coordination with the Municipal Telecare Service and the Radars team. Radars monitors and supports elderly people who live alone, in collaboration with their neighbours.

    Further information (CA)

    Latest update 22/05/2020

  • The municipal meals programmes (Meals at Home, Meals in Company, soup kitchens and now also facilities set up to attend to the homeless) have been bolstered to ensure balanced, healthy food is available for vulnerable people who for various reasons might be short of food. 

    The number of meals distributed to vulnerable people since the start of the crisis has increased by 192%, to reach 11,150 meals a day. In addition, in the first two months after the start of the state of emergency, municipal social services awarded 9,292 emergency aid payments with an overall value of 3 million euros. Most of the financial aid awarded was to cover food and housing costs..

    Latest update 21/05/2020

  • Some 30,000 pre-school (P3) to secondary (4th year) students with a right to school meal subsidies have received a pre-paid card to ensure the provision of this social service while they have to stay at home due to the coronavirusThe subsidy is €4 for each school day the child is unable to go to school.

    This is a special type of bank card, with an initial credit balance of 40 euros to cover the first two weeks of the state of emergency, topped up every fortnight.

    The cards were distributed following the protocols established by the health authorities.

    Further information

    Last updated: 20/05/2020

  • Public services for housing emergencies are being kept open so to ensure responses to any unforeseen emergency situations that may occur and protection for people in vulnerable situations. Notification of exceptional and unforeseen housing emergencies will need to be given by telephoning the 010 public help and information line.

    The Loss of Home and Employment Service (SIPHO) and the Prevention, Intervention and Mediation Service in Public Housing (SPIMHP) and emergency public housing stock repairs will therefore remain active.

    All evictions in the city have also been suspended, at the request of the Mayor, Ada Colau, and others.

    In addition, Barcelona City Council will not be charging rent for its housing stock’s dwellings and commercial premises during the months of April, May, June and July. This measure will benefit around 10,000 families.

    As from August, rent payments for these months will be staggered over 36 months and reduced, if necessary, to adapt to the new financial conditions of each user family.

    The City Council is also continuing to provide financial aid for families living in flats from Barcelona's Social Rental Housing Pool. Tenants under this programme who suffer a reduction in their income as a result of the coronavirus crisis will have to communicate this to the Barcelona Municipal Housing Institute (IMHAB), so that it can provide financial aid for their rent payments.

    In addition, the City Council can provide you with information about the procedure for state subsidies activated for the payment of rents, loans and mortgages.

    Here is a list of the online and telephone numbers for the main municipal housing services currently in operation:

    • Housing emergencyand information on subsidies for paying rents and mortgages: 010 (free of charge, seven days a week, from 7 am to 11 pm)
    • Procedures relating to subsidies to pay rents and mortgages. An email needs to be sent to the district housing office for the dwelling in question:
      • Ciutat Vella: ohcv@bcn.cat
      • Eixample: oheix@bcn.cat
      • Sants-Montjuïc: ohstm@bcn.cat
      • Les Corts: ohlc@bcn.cat
      • Sarrià-Sant Gervasi: ohssg@bcn.cat
      • Gràcia: ohgr@bcn.cat
      • Horta-Guinardó: ohhg@bcn.cat
      • Nou Barris: ohnb@bcn.cat
      • Sant Andreu: ohsa@bcn.cat
      • Sant Martí: ohsm@bcn.cat
    • Review of public housing pool rates for tenant families whose income has reduced due to the coronavirus crisis. Email: imhab@imhab.cat
    • Maintenance emergencies for public housing stock dwellings: 932 915 404 / 424 / 406 // 932 918 533. Email: imhab@imhab.cat. You can also report maintenance emergencies through the online channel in the IMHAB’s Users Area.

    Housing (ES)

    FAQs (ES)

    Latest update 24/04/2020

  • Barcelona's Mayor, Ada Colau, has written to Spain’s Prime Minister, Pedro Sánchez, to propose a State agreement over the right to housing.

    The Mayor’s letter to the Spanish Prime Minister calls on him to lead a strategy that would bring all the state's public authorities in line and coordinate them for the purposes of progressing towards a new housing-policy model that was geared to protecting and guaranteeing this fundamental right.

    The Mayor also demanded an amendment to the Act on Budgetary Stability and Financial Sustainability which would enable local authorities to use surpluses they have accumulated for allocation to mitigate the effects of the Covid-19 crisis.

    The Mayor’s letter was accompanied by a working document with proposals for this new strategy, inspired in the municipal experience:

    • To prolong suspended evictions for another six months, which would join the other six initially provided for, and extend leases for another six months.
    • To promote the building of affordable housing with a reduction in VAT in protected-housing promotions.
    • To encourage authorities to buy housing below market prices.
    • To make purchases of dwellings by large property owners conditional on an obligation to allocate part of their properties to affordable housing.

    Letter from the Mayor of Barcelona

     Last updated: 21/05/2020

  • Energy Advice Points (PAE) continue to provide services online and over the phone, to ensure citizens’ energy rights during the lockdown exit process.

    You can get advice and support on topics relating to the supply of energy:

    • By phone: on 930 008 054 (Mondays to Fridays, 9 am to 2 pm).
    • By email, at the following addresses:

    Ciutat Vella: paecv@bcn.cat

    Eixample: paeeix@bcn.cat

    Sants-Montjuïc: paestm@bcn.cat

    Les Corts: paelc@bcn.cat

    Sarrià-Sant Gervasi: paessg@bcn.cat

    Gràcia: paegr@bcn.cat

    Horta-Guinardó: paehg@bcn.cat

    Nou Barris: paenb@bcn.cat

    Sant Andreu: paesa@bcn.cat

    Sant Martí: paesm@bcn.cat

    In cases of water, gas or electricity being cut off, or if you want information on measures which can get your bills down, you can also contact PAE services via the City Council’s online support channel (to apply you need to fill in a form and attach supporting documents):

    Energy rights 

     Last updated: 20/05/2020

  • The Home Care Service (SAD), which helps 24,000 people, is still running and offering a special service for the 3,000 people with no family network and for whom this is the only care service they get.

    SAD staff attend to these people following the protection guidelines established by the health authorities.

    Four teams have also been set up specifically to attend to people who test positive for Covid-19 . The teams are currently helping sixty users in this situation.

    Home Care Service (SAD) (CA)

    Latest update 19/05/2020

  • Barcelona Social Emergencies Centre (CUESB)(C/ Lacuna, 25. Tel. +34 900 703 030) has hired eight more people and is operating 24 hours a day non-stop. The CUESB is also available for activating home meals for vulnerable people should this be necessary.

    Further information (ES)

  • While the coronavirus state of alert is in force, young people and teenagers can continue contacting the Barcelona infoJOVE points, youth advisory services, SAIF, CRAJ and youth centres by phone, email, and other online means. Services for young people and teenagers remain operative on the following numbers:

    • InfoJove Service: 662 333 350 (phone), 697 436 097 (Whatsapp, 601 640 795 (academic advice), 601 640 794 (work advice). Monday to Thursday, 10 am - 2 pm and 3 pm to 5 pm, and Friday, 10 am - 3 pm. E-mail: infojove@bcn.cat / educaciojove@bcn.cat / laboraljove@bcn.cat
    • Service for Teenagers and Families (SAIF): Aquí t'escoltem and Center for families with teenagers: 601 641 056 (Whatsapp), Monday to Friday, 10 am to 2 pm and 4 pm to 7 pm. Users are advised to send a WhatsApp message indicating first name, age, district and nature of the enquiry. The service will then get in touch. E-mail: consulta_aquitescoltem@bcn.cat / saif@bcn.cat
    • Konsulta’m: phone and e-mail for each point (CA)

    Further information (CA)

  • During the Covid-19 health emergency, Vincles is reinforcing communication with the 2,400 senior citizens that use the service, by opening two new channels.

    A new health channel has been created within the application, so that a healthcare team can provide information of interest and respond to individual consultations with the people concerned.

    A new direct digital channel has also been created with the Guàrdia Urbana police force, so that elderly people living on their own can ask about safety and prevention from their homes.

    Vincles is a municipal service aimed at senior citizens who feel lonely, in order to help them maintain social relations with their relatives and other people using the service.

    Further information about the new Vincles health channel

    Further information about the new Vincles BCN channel with the Guàrdia Urbana

    Latest update 19/05/2020

  • Shelter for the homeless

    Barcelona City Council has made an extraordinary budgetary allocation of €9 million to ensure assistance for homeless people, due to the Covid-19 health crisis.

    This investment will be used to cover the seven accommodation facilities that have been set up in the city during the lockdown period, as well as the places in a specific hotel. Thanks to the collaboration of social organisations and institutions, this all adds up to over 750 additional places.

    Three of the emergency facilities, which are a pioneering initiative in Spain, will continue to operate until at least 31 December:

    • The facility exclusively for women, run by Progess.
    • The facility for young people living on the street, run by Superacció.
    • The facility for people suffering from addictions, provided by the Pere Tarrés Foundation and run by the Welfare and Development Association (ABD).

    Maintaining these facilities will increase the City of Barcelona's capacity to provide shelter and specialised social care by nearly 160 places.

    Furthermore, the two pavilions provided by Fira de Barcelona, with a capacity for accommodating up to 450 people, are expected to stay operational until 30 September as a night-time shelter (providing dinner, breakfast, hygiene, laundry and clothing), thanks to the Red Cross and the Health and Community Foundation.

    The Pere Calafell emergency facility will close temporarily on 30 June so that renovation work can be carried out over the summer.

    The facility run by Sant Joan de Déu Social Services and the Healthcare Hotel run by Sant Pere Claver - Social Services Foundation, designed to facilitate isolation for people presenting Covid-19 symptoms or those who have come into contact with people that have tested positive, will continue to operate as long as the healthcare situation requires them, probably until 30 June, given the current lockdown-exit situation.

    Hygiene and food

    The emergency food and hygiene facilities set up in the city will be gradually reorganised, with the aim of ensuring that these services remain available to everyone who needs them.

    A més, per cobrir les necessitats bàsiques d’higiene i alimentació, s’han obert tres dispositius extraordinaris d’alimentació i de dutxa i roba These facilities are located at Estació del Nord, the Centre d’Acollida Assís, in Sarrià - Sant Gervasi,and Gimnàs Social Sant Pau, in Ciutat Vella.

    The following facilities are also providing meals or picnics:

    • Menjador Social Paral·lel (Sants-Montjuïc). 
    • Care Service for Immigrants, Emigrants and Refugees (SAIER) (Sants-Montjuïc). 
    • Parròquia de Santa Anna (Ciutat Vella).
    • Parròquia de Sant Cebrià (Horta-Guinardó). 
    • Menjador Tànger (Sant Martí)
    • Casal de Barri La Llacuna (Sant Martí)
    • Menjador Social Navas (Sant Andreu)
    • La Terrasseta (Gràcia)
    • Menjador Les Corts (Les Corts)

    The World Central Kitchen, an organisation headed by the chef José Andrés, has also started giving out 500 packed lunches in Barcelona in collaboration with the City Council.The meals are being distributed at the La Llacuna neighbourhood centre and at the Care Service for Immigrants, Emigrants and Refugees (SAIER).

    Where to go if you need shelter?

    • In the event of a recent or imminent loss of your dwelling:
      • Social services centres.
      • Barcelona Social Emergencies Centre (CUESB) C/ Llacuna, 25.Monday to Sunday, 24 hours a day.Tel.900 703 030
    • If you find yourself in a homeless situation:
      • Social service professionals in the street-assistance teams.
      • Offices of the Public Space Social Intervention Services (SIS) Pg.Pujades, 29.Monday to Friday, 9 am to 2 pmTel.934 864 991.
      • Immigrant, Emigrant and Refugee Assistance Service (SAIER). C/ Font Honrada, 10.Monday to Friday, 9 am to 3 pmTel.932 563 800.
      • Barcelona Social Emergencies Centre (CUESB)

    Press release (CA)

    Further information (ES)

    Latest update 28/05/2020

  • Domestic workers suffer from a large violation of rights at the structural level and from a high level of job insecurity. Despite the fact their work is essential, they can find themselves even less protected.

    Barcelona Cuida has a telephone helpline and an assistance service for providing domestic and care workers and carer families with information and advice on the health crisis caused by the outbreak of the Covid-19 virus.

    For domestic and care workers

    • For consultations and health queries on protection against the Covid-19 virus: telephone 934 132 555 (Mondays to Fridays, from 8 am to 3 pm). 
    • For emotional support and counselling should you feel anxious or nervous, have difficulty sleeping etc.: free-phone helpline 900 505 805 (Mondays to Sundays, from 6 am to 12 midnight). The access key is “DOMICILIO 2020”.​
    • Legal advice (Employment Rights, Barcelona Activa): 932 346 120 / 21 / 22 (Monday to Friday).

    For carer families with hired helpers:

    For advice on what can be offered regarding employment to people hired to carry out domestic work or to care for people in their homes: telephone 934 433 040 (Mondays to Fridays, from 9 am to 6 pm).

    Further information for everyone:

    Barcelona Cuida provides remote assistance Mondays to Fridays, from 8 am to 2 pm and from 3pm to 7pm, by telephone (on 934 132 121) and by email (at barcelona.cuida@bcn.cat).

    It has also published four videos with clear instructions on how to adopt the general protective measures established by the authorities against the Covid-19 virus.

    Extraordinary financial aid for domestic workers

    As of 5 May and up to a month after the state of alert has ende, domestic workers who have stopped working or had their working hours cut because of the Covid-19 health crisis may apply for the exception unemployment benefit approved by the Spanish government.

    FAQs on the extraordinary financial aid for domestic workers

    Barcelona Cuida (CA)

    Latest update 08/05/2020

  • The city's funeral services will continue working together for as long as the health crisis lasts. At the same time, the maximum price of 2,500 euros for the basic service is being maintained: the base price of 1,948.10 euros, which includes the transfer and custody of deceased individuals up to the funeral service's buildings, plus 540 euros for burial and 550 euros for cremation.

    If funeral insurance has been taken out for the deceased, the services and products to be contracted may be freely chosen. If the insured sum has not been used up, a refund of its remainder may be requested.

    In addition, vulnerable or low-income families have the option of receiving discounted or free services.

    As from 25 May, Barcelona’s cemeteries will be re-opening at their usual times.

    Resumption of wakes and farewell ceremonies

    Wakes in funeral homes and farewell ceremonies were resumed in Barcelona on 18 May, with up to 10 people allowed for an indoor service and up to 15 people for an outdoor service, such as a burial.

    Please note that, from now on, the maximum price for a basic funeral service will be topped up with the additional cost of a wake service, if one is held.

    During the last stages of the lockdown exit, farewell ceremonies will also start being held for families who suffered a loss during the health emergency and were unable to have a farewell ceremony because of the restrictions of the time

    Funeral services are being reinforced with the following resources:

    • More mortuary space for deceased persons in their installations.
    • More vehicles to transfer deceased persons from hospitals, homes, residencies and other health centres.
    • Provision of a telephone helpline for relatives to ensure they receive appropriate attention and to help speed up the procedures required to initiate the process.

    Cementiris de Barcelona have also brought forward the extension to the Islamic section in the cemetery in Collserola.  The extension was due for completion in the summer of 2021, but given the current circumstances the decision has been taken to start the work now. The extension will enable a further 72 graves to be constructed, distributed into 24 tombs, as well as two blocks of niches with a total capacity of 96 places.

    Frequently Asked Questions about Funeral Services

    • Can wakes be held?

      Wakes and farewell ceremonies may be held during the current stage of the progressive lockdown exit, with up to 10 people allowed for an indoor service and up to 15 people for an outdoor service, such as a burial.

    • What is the current situation with funeral services and what is the outlook for them?

      Barcelona City Council launched a new coordination protocol on 1 April between all the city’s funeral services and the Barcelona Health Consortium, to ensure a universal, basic service for everyone and to improve and speed up operations.

      By decree from the Catalan government, funeral services are considered an essential service, and this allows for public entities to coordinate them, with the following objectives:

      • Streamline the management of funeral services and ease pressure on hospitals when patients die
      • Ensure universal and basic service for everyone/li>
      • Provide the service in compliance with public health guidelines, to avoid the risk of others being infected
      • Provide adequate and careful support for grieving families, within the limitations of the current situation
    • Are they currently saturated? Will they become saturated?

      All resources have been reinforced to absorb the demand for services during the state of alarm, and the entire sector is monitored, allowing for action to be taken if needed. Several scenarios have been planned for, with action plans in place to cover all services. At the same time, we are working in collaboration with other funeral operators to pool resources if necessary.

    • If a family doesn’t have a niche, but they want to get one, can they be provided one at this time?

      Yes. There are burial sites available in different places in Barcelona, especially in Montjuïc and Collserola.

    • Is the price of the basic service changing now that people may go back to holding wakes?

      From now on, the maximum price of 2,500 euros for a basic funeral service will have to be topped up with an additional cost of a wake should a family hire this option.

    • If the person has death insurance, will this cover the service?

      Yes, if the deceased person has death insurance, their family members may freely choose the services and products they wish to contract. They also have the right to not use the entire insurance payout amount and ask for the remainder to be returned to them.

    • What will happen if the deceased person does not have any family and no one comes to claim their remains?

      The case will be processed as a charity service.

    • What about charity cases? Is this service still being offered?

      Changes have been made to make everything more streamlined. The social worker at the hospital the deceased person is in will provide a document certifying that the deceased did not have income and that the service should be carried out at no cost.

    • Is it obligatory to cremate people who have died from Covid-19?

      No, it is not obligatory. They can be buried in the family burial site, in a rented one for 5 years, or in a newly assigned one. The basic service allows you to choose between burial or cremation, as long as the resources are available.

    • Can I go to my family member’s burial?

      A maximum of 15 people have been allowed to attend the burial of their loved one in a Barcelona cemetery since 18 May. Everyone who accesses the cemeteries are asked to fully comply with the health authorities’ recommendations, coming with all the necessary protection and safety materials, which are to be used while they are visiting the site.They are also asked to respect the minimum safe distance from the burial site and to spend only the time there that is strictly necessary to carry out the service.

    • Can I go to my family member's cremation?

      Cremations are held in an enclosed space, so up to 10 people only may attend them.

    • When will I be able to pick up my loved one's ashes?

      Once the cremation has finished, Cementiris de Barcelona will contact the deceased’s family, offering free delivery of the ashes to the family home.

    • If I don't want them to bring the ashes to my home, can the Montjuïc Crematorium hold them for safekeeping?

      Yes, at no additional cost, until the lockdown-exit process is over.

    • When will I be able to put flowers on the family niche?

      Once the health authorities end the recommendations for the lockdown, our cemeteries will re-open and families will be able to visit their buried loved ones.

    • Will I be able to hold a service after this exceptional situation is over?

      Cemeteries of Barcelona will prepare spaces within the funeral parlour facilities or cemeteries so that families can hold a service once the situation has returned to normal. Through the Office of Religious Affairs, we also offer the possibility of putting you in contact with the relevant religious community or tradition for spiritual support. If this is needed, please write to us at the email address oar@bcn.cat.

    Latest update 25/05/2020

  • Barcelona City Council and the Official Association of Psychologists have made available a telephone service to provide emotional support to the public.

    The number of the service, which is aimed at all members of the public, is +34 649 756 713 and its operating hours are from 9 am to 8 pm, Monday to Sunday.Calls will be answered by psychologists with expertise in emergency situations.The aim is to provide initial support to any person who needs it, and anyone deemed to require psychotherapy or psychiatric treatment will be referred to the relevant service.

    The 24-hour Telèfon de l’Esperança (Hope Hotline) service will also continue to operate: 682 900 500

    In addition, the following numbers are also available for specific groups::

    • Essential services staff: 935 678 856 (from 9 am to 10 pm, Monday to Sunday)
    • Self-employed professionals: 900 505 805 from 6 am to 12 midnight, Monday to Sunday). Password: AUTONOMS2020
    • Domestic and care workers: 900 505 805 (from 6 am to 12 midnight, Monday to Sunday). Password: DOMICILIO2020

    Specific support for young people and teenagersMunicipal services that deal with the mental and emotional health of young people and teenagers and their families have also launched telephone helplines and online channels:

    • Service for Teenagers and Families (SAIF):

      Made up of a service for listening and accompanying young people aged 12 to 20 “Aquí t’escoltem” [We listen to you here] and by the Centre for Families with Teenagers, SAIF, is launching a new contact telephone helpline for assisting all queries: 601 641 056.

      You can text the service on WhatsApp, Mondays to Fridays, from 10 am to 2 pm and from 4 pm to 7 pm, and you will then be contacted.  You will have to state your name, age, district of residence and, briefly, the reason for your enquiry.

      If you prefer, you can also call them or receive confidential individual assistance from both services through their usual specific channels 
    •  ‘Konsulta’m’ service: get in touch by emailing the addresses provided or phoning the numbers on this list (CA).

    Further information (ES)

  • Barcelona has started the Municipal Quarantine Support Programme to guarantee proper isolation for people affected by Covid-19, or those who have been in close contact with a positive case and have difficulty meeting the health recommendations because of their housing or socio-economic situation.

    The programme has opened a new Health Hotel with 80 rooms and readied 85 unused tourist flats (lent by various operators until the end of June) for this purpose.

    Users will be referred from primary healthcare services operated by the Catalan government’s Ministry of Health, which identifies difficulties people have self-isolating at home, with the support of a specialist municipal office.

    The quarantine support programme also includes home services. This includes, for example, carrying out up to 500 home cleaning and disinfections, distributing up to 3,000 face masks, gloves and other protective materials, the regular collection of waste and pet care services.

    Food hampers are also to be distributed, as well as cleaning and hygiene products, with ready-made meals delivered to people at home.

    The programme is being carried out in collaboration with Open Arms, the Red Cross, the Food Bank, World Central Kitchen, Sagardi, Food for Good and the Hope and Help Foundation.

    Last updated 08/05/2020

  • The Steering Committee of the Healthcare Pavilions Agreement, made up of the Generalitat of Catalonia and Barcelona City Council, has agreed to dismantle the Healthcare Pavilions at the Guinardó and Claror Marítim sports centres, which in recent months have acted as extensions for Hospital de Sant Pau and Hospital del Mar, in order to tackle the Covid-19 health crisis. Both Healthcare Pavilions are now empty, due to the decrease in cases.

    The Olímpics Vall d’Hebron sports centre is now acting as a polyvalent outpatient hospital for the Vall d’Hebron University Hospital and carries out PCR tests for those patients who need to be admitted to hospital, have a doctor's appointment or need to undergo any procedure involving the manipulation of their air passages or the risk of aerosol contamination.

    The Healthcare Pavilion installed at the Catalan National Institute of Physical Education (INEFC), with a capacity of 252 beds, is still in working order, and the appropriate time for dismantling it is under evaluation.

    The storage of these facilities will be carried out in such a way that they will be easy to set up again if there is a new spike in cases.

    In order to deal with the coronavirus healthcare emergency, four municipal facilities were converted into hospital areas, with the capacity to accommodate over 550 patients. ​

    ​Further information (CA)

    Hotels Salut

    The Health Hotels prepared through the Barcelona Hotel Guild are also continuing to operate. There are six hotels with a total of 1,236 beds for mild or asymptomatic patients who are independent but unable to self-isolate at home due to problems posed by their environment, and five hotels with 636 beds for healthcare staff to rest.

    In addition to this initiative, the agreement with Apartur (tourist lets) also makes 500 rooms available for healthcare workers from various hospitals and field hospitals to use for rest purposes.

    Similarly, and thanks to the gradual drop in occupancy at the Health Hotels, the Barcelona Health Consortium (CSB) is broadening the profiles of people staying in these facilities to include others who have tested positive in a rapid serology test but who are asymptomatic. The move represents a further step in the new phase of monitoring and controlling the pandemic.

    For this same reason, the Health Hotels are currently offering the possibility of accommodation in cases where it is needed, such as for people affected by Covid-19 or who have been in close contact with positive cases and whose housing or socio-economic circumstances mean they are unable to isolate properly.

    Quarantine support programme

    Latest update 25/05/2020

  • As a preventive measure to stop the spread of the Covid-19 virus, the Care Service for Immigrants, Emigrants and Refugees (SAIER) is only dealing with social and legal emergency situations at C/ de la Font Honrada, 10, Mondays to Fridays from 9 am to 3 pm.

    This is a face-to-face service without the need for an advance appointment.

    Care Service for Immigrants, Emigrants and Refugees Assistance Service (SAIER)

  • The Office for Non-Discrimination (OND) continues to offer online and phone support for people suffering any sort of discrimination, along with legal advice on denouncing these situations.

    During this period we're providing support:

    • By phone, on 934 132 000 (Monday to Friday, from 9 am to 2 pm, and on Wednesdays, also from 4 pm to 6 pm).
    • By email: ond@bcn.cat

    Office for Non-Discrimination

  • Barcelona City Council is helping to ensure that elderly people living in old people’s homes who are showing symptoms of Covid-19 can be transferred as quickly as possible.

    To this effect, the City Council and Open Arms have agreed that the humanitarian organisation will help with transferring elderly people who are in this situation.

    The agreement is that there will be five units (each one made up of two Open Arms volunteers) which will help with transfers. This action will be carried out in accordance with the operation coordinated by the Government of Catalonia, the authority responsible for old people's homes.

    The City Council has also started to distribute 300 tablets among these facilities to make it easier for residents and their families to communicate with each other.

    This initiative has been launched because isolation has meant that many residents in old people's homes are unable to see or speak to their families. It is also a support tool for the healthcare staff working there.

    The devices are part of the Vincles BCN service (ES), which provides support for lonely elderly people and had been prepared for future new users. The tablets can be used for instant messaging applications and to make video calls.

    Spiritual support

    In addition, a new communication channel to provide spiritual support for elderly people in care homes is being launched.

    The spiritual support will be provided through the Vincles BCN tablets, which will enable elderly people to contact representatives of a variety of religious denominations, in view of the diversity in the city.

    The list of contacts provided by this service has been drawn up by the Office of Religious Affairs in collaboration with the Catholic, Orthodox and Evangelical churches and the Muslim and Jewish communities.


    Latest update 27/04/2020

  • Barcelona City Council has published a poster to make it easier for people to find addresses, phone numbers and opening times for walk-in social services facilities:

    • Social services centres on duty
    • Barcelona Social Emergencies Centre (CUESB)
    • Care Service for Immigrants, Emigrants and Refugees (SAIER)
    • Care, Recovery and Shelter Service (SARA)

    The poster also shows how to contact the following social services, which are offering support online and by phone:

    • Municipal Institute of Housing and Renovation (IMHAB)
    • BCN Cuida (general information on services)
    • Office for Non-Discrimination (OND)
    • Men's Support Service (SAH)
    • Barcelona LGBTI Centre

    Download the social assistance poster (CA)

  • The child development and early intervention centres (CDIAP) in Ciutat Vella and Nou Barris, which cater for the needs of children aged between 0 to 6 years with alterations in their development and those at risk of experiencing them, are continuing to provide telephone and online assistance.

    CDIAPs [Disability and support services] are adapting their family support and accompaniment according to children's specific situations and needs during this time of lockdown and changing routines, as well as the specific circumstances experienced by each family.

    Therefore, specific videos and materials have been prepared, designed especially for the needs of the families concerned, including psychomotricity advice, stretching exercises, abdominal massages, stories and songs. And 52 reports have been issued, so that children who need to go outside may do so, provided that they are accompanied by a family member.

    CDIAPs are also offering advice to provide emotional support. And, if situations involving vulnerability or risk are detected, they will be channelled through Social Services centres.

    Families that need to ask for support for their children or who already have this support but would like to get in touch with a therapist can contact

    Ciutat Vella EIPI Child Development And Early Intervention Centre: 

    • By email: eipicv@bcn.cat
    • By phone: 932 564 685 (9 am to 2 pm, Mondays to Fridays).

    Nou Barris EIPI Child-Development And Early-Intervention Centre: 

    • By email: eipinb@bcn.cat
    • By phone: 932 564 700 (9 am to 2 pm, Mondays to Fridays).

    Healthcare, education, and social professionals and professionals from other areas can also continue referring families through these same contact channels, but not face-to-face. 

    CDIAPs provide a free universal service.

    Advice for families with children aged 0 to 6 and who have developmental difficulties

    Further information (ES)

    Latest update 20/04/2020

  • A shock plan is being launchedin those neighbourhoods in Barcelona which have the highest number of people affected by the coronavirus. The actions are being carried out in various parts of Nou Barris, Sant Andreu, Sant Martí, Horta-Guinardó and Ciutat Vella.

    The first measure is a specific cleaning service including the disinfection of waste containers and reinforced cleaning around healthcare facilities and care homes. The process started in Horta-Guinardó, Nou Barris and Sant Andreu in early April with the weekly (more frequently in neighbourhoods with higher numbers of Covid-19 cases) disinfection of all waste containers, and it will gradually include other neighbourhoods in the city.

    Another measure included in the plan is the mobilisation of over sixty street liaison officers to provide information, in locations previously identified as problematic, on the need for the lockdown and the measures that must be taken when queueing for essential services and food shops.

    These teams have also been tasked with detecting people in a situation of vulnerability due to the disease or who are engaging in risky behaviour.

    The city police have also stepped up their presencein order to enforce the lockdown measures. More resources are also being allocated to the provision of basic information on cleaning, protection and the lockdown to as many people as possible by means of vehicles with PA systems and 16,000 information posters on streets, squares, building entrances and shops.

    Phonecalls are also being made to users of local services and neighbourhood plan projects in order to support them during the lockdown and detect any situations of vulnerability.

    Further information

    Latest update 19/05/2020

  • The campaign “Cistella contra la Covid” saw 20,000 food hampers distributed among the over-70s, people with chronic illnesses and people isolating and affected by Covid-19 in Barcelona.

    The hampers also included healthcare recommendations and information on municipal services in relation to the Covid-19 crisis, as well as on services offering remote food sales and home deliveries in the neighbourhood.

    The goal was to minimise the risk of these groups having to leave their homes to go shopping, thus reducing the risk of infection.

    The initiative gave priority to people with no family networks or neighbours who could do their shopping for them.

    In all, 220 tonnes of food was distributed.

    The campaign was coordinated by Barcelona City Council and the Government of Catalonia, with non-profit collaboration from some twenty entities and companies.

    Further information

    Latest update 08/05/2020

  • Barcelona is going to allocate €400,000 to international cooperation projects that will help other countries tackle Covid-19.

    This is an extraordinary call for applications open to any entity or NGO accredited as being an expert in humanitarian action and emergencies specialising in the field of health, water, sanitation and hygiene.

    These organisations will be able to submit their applications online between 14 and 20 May. The maximum amount that may be requested will be €80,000 and the actual amount must not exceed 80% of the total cost of the intervention, which shall last a maximum of 12 months and must begin this year (2020).

    Preference will be given to interventions in territories regarded as priorities in the 2018-2021 Barcelona Cooperation for Global Justice Master Plan: Jordan (Amman), Lebanon (Sidon), Morocco (Tetuan), Mozambique (Maputo), Senegal (Dakar), Tunisia (Tunis), Colombia (Cali, Medellín and Bogotá and the Palestinian populations of the West Bank and the Gaza Strip.

    Barcelona is the first public authority in the Spanish State to approve extraordinary international cooperation aid to mitigate the situation caused by the pandemic.

    Terms and Conditions for the call (ES)

    Latest update 05/05/2020

  • Over two hundred and sixty community organisations from Barcelona and Catalonia, including the Civic Council, the highest advisory and participatory body in municipal politics for the city’s network of associations, have signed up to the manifesto by the Barcelona Municipal Immigration Council (CMIB) in defence of the rights of immigrants in relation to the Covid-19 health crisis.

    The manifesto by the CMIB, published early in April, calls on the state to regularise health workers without working permits, to formally validate qualifications in healthcare and socio-sanitary fields, and in general to protect the rights of immigrants, whose presence is essential in the spheres of care and domestic work, delivery services, cleaning and supermarkets.

    Many immigrants also belong to particularly vulnerable groups, such as the homeless, those seeking asylum those working in prostitution etc.

    The communication from the CMIB remains open for others to give their backing to it, which can be done by email to consellimmigracio@bcn.cat.

    Communication from the CMIB

    Endorsed by

    Latest update 07/05/2020

  • Barcelona’s Education Consortium has distributed 3,000 tablets connected to the internet so that students in vulnerable situations can access online education.

    Thanks to these devices, the most vulnerable students can access platforms with educational content that will be used for providing distance learning during the last term of the school year.

    Priority will be given to students in the 6th year of primary school and the 1st year of secondary school, as part of the Plan against school segregation.

    At the same time, work is under way to obtain other consignments of tablets provided by individuals or private initiatives and make them available to Barcelona's students.

    Èxit Programme

    This Barcelona Education Consortium programme to promote equal opportunities in education is continuing during the Covid-19 health crisis.

    The programme is being carried out with the collaboration of university students who, during the lockdown, are continuing to reinforce online school work and ensure that the most vulnerable students and those whose families are unable to support them in their online activities can maintain their engagement with school work.

    Remote translation service

    The remote translation service is also helping to make telephone contact between schools and families more effective.It covers 52 languages and is operational 24 hours a day.

    Neighbourhood Plan

    For its part, the Barcelona Neighbourhood Plan (ES) has distributed 1,815 sets of school materials to nearly 3,000 children, among families receiving school-dinner subsidies at the 30 state primary schools covered by the neighbourhood plan.

    Further information

    Latest update 22/05/2020

  • Some 1,200 mobile devices have been distributed in hospitals and health pavilions so that isolated patients can talk to their family.

    The devices have been distributed around the main hospital centres in Barcelona (Vall d’Hebron, Hospital de Sant Pau, Hospital del Mar and Hospital Clínic) and the respective health pavilions (Guinardó Sports Centre, Claror Marítim Sports Centre and INEFC), as well as hotels equipped for medical use.

    The technology includes tablets, mobile phones, modems, state-of-the-art computers and screens for video conferences.

    These devices will facilitate communication between isolated patients and their family.

    They also enable medical staff to access patients’ clinical records and to exchange information between medical facilities.

    Further information (ES)

    Latest update 27/04/2020

  • Three Barcelona Metropolitan Transport (TMB) solidarity buses have begun transporting people affected by the Covid-19 virus from hospitals to health centres, hotels and facilities that have been adapted to accommodate these patients. They are people who have been released from hospital, but under the condition of going into confinement in specific places other than their homes.

    Over two hundred TMB drivers have volunteered to drive these buses.

    The buses have been prepared and adapted for transporting patients, with a physical separation between the passenger area and the driver's cab. A strict cleaning and disinfection protocol is applied every day.

    The drivers are working with the required personal protective equipment and they are supported by healthcare operational staff to avoid any risk of contagion. When the vehicles finish their service they are subjected to a cleaning and decontamination process at the bus depot.

    Further information

  • The “Let’s look after those looking after us” initiative provides free resources to make up for and reduce the tension being experienced by front-line professionals attending to the public during this period of struggle against the coronavirus pandemic.

    This campaign is specifically aimed at people working in the healthcare sector, the social services, the carer and cleaner sectors, the police and security forces, supermarkets, pharmacies and transport, among other things.

    “Let’s look after those looking after us” puts a series of videos at their service, offering advice from sports and healthcare professionals on relaxing physical activities, remedial physiotherapy exercises and nutritional recommendations.

    The contents were designed to deal with the needs arising from the highly demanding personal and work situation that such people are currently subject to.

    In addition, each block has an email address available for professionals from these three areas to send personalised answers to any queries that may arise over the application of the exercises and the advice provided.

    “Let’s look after those looking after us” is an initiative launched by the City Council in the framework of the “BCN es mou dins de casa” campaign.
     
    Let's look after those looking after us

    Latest update 12/05/2020

  • The Cities Coalition for Digital Rights, created by Barcelona, New York and Amsterdam and made up of over 50 cities worldwide, has presented a joint declaration to safeguard digital rights in the use of technology to tackle the Covid-19 crisis.

    While it’s important to recognise the crucial role that digital technologies can have in containing and resolving the current crisis, it’s also necessary to ensure that their application does not pose a threat to people’s digital rights.

    Because of this, the declaration includes 10 principles to guide the development and use of technological applications to combat the pandemic and safeguard people’s digital rights:

    • Nexus and Proportionality
    • Impermanence
    • Consent and Trust
    • Privacy
    • Control
    • Openness and Transparency
    • Responsiveness
    • Participation
    • Social Innovation
    • Fairness and Inclusion

    Further information

    Latest update 15/05/2020

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