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Social support

#Covid19

Find out all the measures being adopted by Barcelona City Council to help city residents, with special attention being paid to the most vulnerable people, given the state of alert due to the coronavirus.

  • The consequences of the Covid-19 crisis in Barcelona can be measured in the high number of deaths and great personal and family pain caused by it, as well as in the freezing of economic life that has left many people without income and can ultimately destroy thousands of jobs and cause many businesses to disappear.

    The Agreement for Barcelona is the result of a collective work process involving many sectors in the city. A process of dialogue, consultation and listening to all parties has been carried out following an initial drive by all the municipal groups of Barcelona City Council.

    The Agreement is a collective undertaking and proposal to find a positive way out of the crisis, working more intensively and together in relation to the main priorities that should help us advance towards Barcelona’s economic and social recovery while continuing to carry out the necessary transformations in favour of environmental sustainability in the next eighteen months.

    The Agreement of Barcelona has 10 main goals:

    1. To reactivate and strengthen Barcelona’s production and commercial sectors ​​as the economy’s main energising elements and job creators.
    2. To commit to resilient and innovative economic sectors, supporting diversification, thanks to the acceleration of the city’s digital transformation and technological capacity.
    3. To boost community action by reinforcing social services and their structuring with entities and the social fabric, in order to address the crisis and the new vulnerabilities that have now been added to existing inequalities, with a commitment to the role of care in our society.
    4. To turn housing into an economic, social and environmental response to the crisis.
    5. To strengthen the city’s healthcare and biomedical system, thus helping improve the public’s health and contributing to Barcelona’s consolidation as a safe and advanced city that is a leader in the provision of healthcare.
    6. To make progress towards a new urban model with a more local basis, giving new impetus to sustainable mobility, the reduction of emissions and renaturalisation, and reasserting the commitment to addressing the climate emergency.
    7. To make a commitment to building an education system and an education network that ensure equal opportunities and constitute the basic tool for ensuring social equity. To boost the city's science capital and its value for the definition of future strategies, and to consolidate Barcelona as a place for research.
    8. To promote access to culture by strengthening the city’s cultural and creative capital as Barcelona’s first-class heritage, a factor for cohesion and international visibility. To guarantee universal access to sport for all citizens as a tool for health and building association networks.
    9. To reactivate the city as a high-quality, safe and sustainable urban tourist destination and a leading place of professional exchange and talent recruitment and retention.
    10. To consolidate Barcelona’s active role in the international arena, committing to city networks, cooperation and multilateralism.

    The Agreement for Barcelona includes around two hundred organisations and entities including professional associations, companies, trade unions, universities and entities, among others, which represent the city’s dynamism and diversity of interests. This is in addition to the deputy mayors and presidents of the City Council’s municipal groups.

    The exceptional times we live in require an exceptional response, which must be collective and reach public and private agents, entities and associations as well as the general public. Unity around common goals, around the foundation on which basic consensus is built, must serve to create new energies and resources and to pool efforts.

    In view of this, the entities and organisations signing this Agreement undertake:

    • To work on contributing to the achievement of the specified goals.
    • To design measures in their respective fields of action that may specifically contribute to the goals on which the Agreement is based.
    • To strengthen their networking links with other agents and cooperate in a cross-cutting manner in order to help Barcelona recover.
    • To hold a Convention on the Agreement in the first half of 2021 in order to assess the state of the city, report with transparency on the achievements made and share the advances made towards the goals of this Agreement and in accordance with its spirit.

    Agreement for Barcelona. A new impetus for the city [PDF] [ca]

    Last updated 21/07/2020

  • The health emergency caused by the coronavirus and the resulting lockdown have led to a rise in cases of male violence towards women. Given this situation, and during the return to normality, Barcelona City Council is strengthening its services for women.

    Here you will find all the care services you can contact if you are experiencing, or are at risk of experiencing, gender violence.

    Social support services in operation

    • The Care, Recovery and Shelter Service (SARA) offers:
      • General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays, and afternoons, according to availability, for women who can’t go in the mornings (C/ Marie Curie, 16)
      • Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays (C/ Marie Curie, 16)
      • Telephone helpline: (9 am to 3 pm, Mondays to Fridays. Phone numbers: 932 915 910 / 920).
    • Alternatively, outside of SARA’s public opening times, you can contact the Barcelona Social Emergency and Urgent Care Centre (CUESB) (Tel: 900 703 030). The CUESB provides support 24 hours a day, 365 days a year.
    • Women’s support and information points (PIAD - 936 197 311) in Ciutat Vella, Eixample, Sants-Montjuïc, Gràcia, Horta-Guinardó, Sant Martí and Sarrià-Sant Gervasi will be offering face-to-face assistance by prior appointment. The other centres will continue operating remote services.
    • The socio-educational services run by the Agency for a Comprehensive Approach to Sex Work (ABITS- abits@bcn.cat) offer face-to-face support with appointments from Monday to Thursday, 9 am to 1 pm and 2 pm to 6 pm (Tel: 900 722 200; C/ València, 344). Every Friday, occasional direct aid continues to be given, by appointment. Service is still also being provided online
    •  The Municipal Unit against Human Trafficking (UTEH - unitatTEH@bcn.cat) offers face-to-face support by appointment on Tuesdays and Thursdays, 9 am to 2 pm, at their headquarters at Passeig de Sant Joan, 75, and support outside of normal services where necessary. Service is still also being provided online.
    • Remember there is also a free emergency gender violence helpline (365 days a year/ 24 hours a day) 900 900 120 and Whatsapp 671 778 540.

    Emergency accommodation

    Emergency shelter is guaranteed for women experiencing gender violence, thanks to the continued availability of the usual resources of houses, shelter flats and pensions, as well as options for other resources where necessary.

    Practical advice on prevention and detection

    If you are experiencing gender violence or you can collaborate to help people in this situation, here you will find advice on self-protection and detecting possible cases of emerging violence, as well as how to provide support without revictimising people or putting women at risk.

    • Are you experiencing gender violence? Read this advice on self-protection. 
    • Do you suspect there is a case of gender violence in your community? Read these recommendations on how to address the situation and protect women and children who may be at risk. 
    • Do you run a shop and suspect that a woman customer is experiencing gender violence? Read these guidelines  on how to address the situation and help women who may be at risk. 

    View and download prevention and protection materials in all available languages in this repository (Catalan, Spanish, English, French, Urdu, Arabic, Bengali, Chinese and Tagalog)

    Phone support service for men

    The Men’s Care Programme (SAH) is continuing to operate by phone (Carrer Garcilaso, Nº 23-27) is once again offering in-person service. Until the end of July, opening times are Monday to Thursday, from 9 am to 2 pm and 3 to 8 pm, and Friday from 9 am to 3 pm.

    You can also contact the SAH by calling 933 491 610, or by sending an email to sah@bcn.cat.

    The SAH is a service for any men who wish to change and improve their personal relationships, with the aim of avoiding the use of any kind of violence.

    Latest update 23/06/2020

  • On Friday, 24 July, the Plenary Session of the Municipal Council approved an amendment to the budget that will provide access to a €90-million Covid Fund this year in order to address the health, social and economic emergency.

    Of this €90 million fund, €35 million will be used to address social needs.

    Further information

    Last updated 27/07/2020

  • The activities of the Neighbourhood Plan have been adapted to deal with the Covid-19 crisis and thus respond to socio-economic, education, digital training problems and those related to family care that have arisen or worsened as a result of the pandemic.

    Wi-Fi network and ICT training

    The digital divide could be seen before the health crisis, but the required lockdown and no in-person meetings have made it an educational and social barrier for groups with less information technology training or who do not have an internet connection.

    To reduce this gap, the Plan aims to equip and improve coverage, the high-speed Wi-Fi network and increase free use in all municipal facilities in the neighbourhoods where the plan is in force.

    A pilot project is currently being carried out in Zona Nord of Nou Barris.  This action will be accompanied by a training project so that the participants can process and manage their administrative and ordinary procedures independently.

    There will also be spaces for digital training that will have computers with an internet connection and ICT trainers.

    Healthy food baskets and community support

    One of the consequences of precariousness and lack of financial resources is the deterioration of the health of people who suffer from it.

    A pilot test was launched in July in the neighbourhoods of Zona Nord, Roquetes and Trinitat Nova to encourage healthy habits and boost participation in community networks through food.

    The project is developed through groups that meet weekly. Each week a basket is delivered with fresh, organic, local produce, which is used to work on food issues and healthy habits.

    The entities of the different neighbourhoods participate in this project to support their neighbours and link them with other people and projects.

    Free summer camps and cultural and leisure activities

    The Plan allocates two million euros to strengthen affordable or free cultural and leisure activities in the priority social support neighbourhoods of the Neighbourhood Plan this summer, with projects aimed specifically at children, teenagers and young people.

    The plan has offered 1,790 free places for summer camps, which will also be held in August.

    For teenagers and young people, sports, cultural and leisure activities are being organised in public spaces, adapted to the new health safety measures set out by the Generalitat on 17 July.

    Similarly, the opening of eight libraries in August is planned, which will offer a cultural programme close to home and a climate-friendly space to combat the summer heat.

    From September, the Neighbourhood Plan will offer social and emotional support to people affected by the crisis and personal and family finance workshops to achieve a dignified and independent life using the resources available.

    Neighbourhood Plan [esp]

    Last updated 22/07/2020

  • Barcelona City Council has allocated an extra one million euros to reinforce various food projects for vulnerable people, together with social entities working in the city.

    An agreement with the Catalan Red Cross and Càritas worth half a million euros was used to add to the 29,000 pre-paid cards issued by municipal social services, enabling the two entities to reach at least 2,000 more vulnerable people.

    Special subsidies totalling around 600,000 euros have also been awarded to 57 small social entities and community support networks running special food operations to respond to the Covid-19 crisis.

    At the same time, the City Council is working with the Food Bank, Mercabarna and the farmers’ union to multiply the number of kitchens with the capacity to distribute meals in all city districts, based on making use of surplus food or donations.

    In addition, 20,000 guides on cheap healthy eating for families with children have been distributed. The guides offer tips, menu suggestions and shopping lists to help people prepare healthy meals on a tight budget.

    Healthy and economical food for families with children (PDF) (ES)

    Further information (CA)

    Latest update 27/07/2020

  • Thanks to the agreement between Barcelona City Council and Càritas, the Torre Baró open centre has already resumed its face-to-face activities and will be organising its July and August summer-camp activities for children and teenagers, aged 5 to 13, who live in the neighbourhoods of Vallbona, Ciutat Meridiana and Torre Baró. The activities will be carried out in groups of a maximum of ten children, invariably following health-protection regulations.

    Set up thirty years ago, the centre assists children and teenagers in situations of poverty and social exclusion and is aimed at improving their opportunities and living conditions.  The centre offers them extra schooling, workshops, manual work, IT classes and recreational activities aimed at the children’s comprehensive growth and development.

    The Torre Baró open centre is re-opening in the framework of the economic crisis caused by the COVID-19 pandemic, a time when the community action that these types of projects are implementing is playing a major role in supporting children and families.

     

    Further information

     

    Last updated 29/06/2020

  • This month will see 20 community centres starting up, neighbourhood facilities fitted out by the City Council to help local people combat the crisis.

    We are talking about casals de barri and other local facilities that will operates as reference centres at the disposal of community organisations and networks, with organisational and financial support plus direct contact with municipal social services. The aim is to strengthen the social fabric and neighbourhood networks beyond the pandemic.

    A total of €365,000 is being invested in the 20 centres.



    The community centres will enable permanent working teams to be established between the facilities and municipal social services staff open to local entities, to facilitate collective and shared detection and consideration of the needs of vulnerable local residents.

    Entities using these centres will find:



    • Individual protection equipment
    • Hygiene products and disinfectants
    • Internet connection points with a video-conference terminal
    • Mobile phones
    • A printer for posters and signs and help with designing and producing them
    • Clean, disinfected rooms for F2F meetings
    • Space for attending to people
    • Storage
    • Transport service for materials


    These facilities may also be organised as reference spaces for joint advice on carrying out community projects. Each facility will be able to put together a project adapted to the needs of their neighbourhood.

    The 20 community centres are as follows:

    Ciutat Vella

    • El Raval Neighbourhood Centre
    • Facility to be decided

     Eixample

    • Espai 210 Neighbourhood Centre
    • Espai Calàbria 66

    Sants-Montjuïc

    • La Vinya Neighbourhood Centre
    • La Lleialtat Santsenca

    Les Corts

    • Les Corts Civic Centre

    Sarrià-Sant Gervasi

    • Can Rectoret Neighbourhood Centre
    • Casa Orlandai Civic Centre


    Gràcia

    • El Coll Neighbourhood Centre

    Horta-Guinardó

    • Mas Guinaradó Neighbourhood Centre
    • Carmel Civic Centre

    Nou Barris

    • Ton i Guida Neighbourhood Centre
    • Torre Baró Neighbourhood Centre
    • Can Basté Civic Centre

    Sant Andreu

    • Torre de la Sagrera Neighbourhood Centre
    • Trinitat Vella Civic Centre

    Sant Martí

    • Besòs Neighbourhood Centre
    • Verneda Neighbourhood Centre
    • Antoni Miró Peris Neighbourhood Centre

    The plan is to extend the centre network to a total of 30 throughout the city in a second phase.

    Further information

    Last updated 23/06/2020

  • As part of the exceptional measures against the Covid-19 crisis, Barcelona City Council has launched a specific procedure for accepting donations intended for funding social-assistance, healthcare and economic-promotion programmes, as well as any other programmes the City Council thinks fit and implements for the purposes of mitigating the effects of the pandemic.

    How can I contribute?

    The procedure is straightforward. To make a donation using a credit or debit card, all you have to do is follow the steps described at the following link:

    Make a donation (ES)

    You can also use the Bizum application to make your donation, using the number 00148

    Can I get a receipt for my donation?

    A certificate for the donation made, which entitles holders to the tax benefits set out in Act 49/2002, of 23 December, on the tax regime for non-profit organisations and the tax incentives for patronage, can be obtained in the following ways:

    • If the donation was made using a direct link, in the coming weeks and without the need for any further procedure or request, the certificate confirming payment of the donation will be issued and sent.
    • If the donation was made using the Bizum app, a request should be made using the same app, where the municipal email address is indicated to which all requests should be sent. The certificate confirming payment of the donation will be sent in the next few weeks.

    In both cases, the person whose name the donation was made in should indicate on the request for the certificate that they consent to Barcelona City Council handling their data to check they are correct and to send the certificate to the designated email address.

    Any queries should be directed to tresoreria@bcn.cat.

    See the decree (CA)

    The City Council will be detailing all donations and how they have been used, with an account to be made available on the website ajuntament.barcelona.cat

    We are grateful for the solidarity between organisations, businesses and individuals who have made all sorts of donations in connection with the Covid-19 health crisis. You can check the list here.

    Latest update 30/07/2020

  • The Municipal Telecare Service serves around 88,095 users, most of whom are elderly and dependent people. It is a permanent home care service that operates 24 hours a day, 365 days a year and connects users to a care centre that manages the services required to deal with urgent situations.

    The Radars community project, for its part, continues to serve its 1,600 users on the phone. About 200 volunteers call the elderly each week to support them and connect them to the network of local residents. In addition, the project continues to work together with businesses, pharmacies and neighbourhood associations to combat loneliness among the elderly.

    Municipal Telecare Service

    Radars community project


    Last updated 02/07/2020

  • The municipal meals programmes (Meals at Home, Meals in Company, soup kitchens and facilities set up to attend to the homeless) were beefed up during the state of emergency to ensure balanced, healthy food is available for vulnerable people who for various reasons might be short of food. 

    Now, once the state of emergency has ended, the extra food facilities put up during the crisis have closed. From now on, food grants will be provided through the municipal Social Services.

    Since the state of the crisis, the number of meals distributed to people in vulnerable situations rose by 192%. Following the state of alert the number of meals has stabilised at 88% more than before the pandemic.

    Furthermore, between March and July, the City’s social services have assisted 44,463 individuals and granted a total of 18,760 emergency aids for the sum of over 8.01 million euros. Most of the financial aid awarded was to cover food and housing costs.

    Further information

    Latest update 27/07/2020

  • Families with children with ages ranging from pre-school to the fourth year of compulsory secondary education can apply for school meal aid for the 2020-2021academic year from 7 to 20 September.

    For the academic year 2020-2021, the ordinary school meal subsidy will increase to 70% of the maximum daily amount, while the extraordinary subsidy will increase to 100%, a total of €6.33 per day. All pupils included in the Plan for equal access to education are eligible for the extraordinary subsidy.

    Furthermore, the income threshold for eligibility is increasing, so that more families can benefit.

    Applications can be made through the Barcelona Education Consortium website as a Covid-19 prevention measure. Helplines have been established on telephone numbers 667 386 863 and 638 684 531 to help families with the application process. Alternatively, you can make an appointment at the Education Consortium’s offices.

    Meanwhile, on 29 July, the Mayor of Barcelona, Ada Colau, and fifteen metropolitan mayors, sent a letter to the Catalan government calling on it to reverse its decision to close pre-paid cards linked to food grants during the school holidays.

    School meal aid.2020-2021 call

    Last updated on 29/07/2020

  • Public services for housing emergencies are being kept open so to ensure responses to any unforeseen emergency situations that may occur and protection for people in vulnerable situations. Notification of exceptional and unforeseen housing emergencies will need to be given by telephoning the 010 public help and information line.

    The Loss of Home and Employment Service (SIPHO) and the Prevention, Intervention and Mediation Service in Public Housing (SPIMHP) and emergency public housing stock repairs will therefore remain active.

    Furthermore, Barcelona City Council has extended to August and September the moratorium on the collection of rent for publicly-owned residential and commercial properties and for mortgages on affordable housing, as it did in the months of April, May, June and July.

    From October, the amounts that have been suspended will be paid pro rata over 54 months.

    The City Council is also continuing to provide financial aid for families living in flats from Barcelona's Social Rental Housing Pool. Tenants under this programme who suffer a reduction in their income as a result of the coronavirus crisis will have to communicate this to the Barcelona Municipal Housing Institute (IMHAB), so that it can provide financial aid for their rent payments.

    The City Council can also provide you with information about the procedure for state subsidies activated for the payment of rents, loans and mortgages.

    “Habitatge et truca”

    “Habitatge et truca” [Housing calls you] is a new personalised telephone service that provides information and assistance on all the options available for procedures relating to housing emergencies, rent subsidies, the rental housing pool, certificates, renovation and legal consultations without the need to go in person to a housing office.

    If your procedure can only be carried out face to face, you can request an appointment with the service for assistance at one of Barcelona's housing offices that are currently open.

    Housing (ES)

    FAQs (ES)

    Personalised “Habitatge et truca” Support Service (ES)

    Latest update 30/07/2020

  • Barcelona's Mayor, Ada Colau, has written to Spain’s Prime Minister, Pedro Sánchez, to propose a State agreement over the right to housing.

    The Mayor’s letter to the Spanish Prime Minister calls on him to lead a strategy that would bring all the state's public authorities in line and coordinate them for the purposes of progressing towards a new housing-policy model that was geared to protecting and guaranteeing this fundamental right.

    The Mayor also demanded an amendment to the Act on Budgetary Stability and Financial Sustainability which would enable local authorities to use surpluses they have accumulated for allocation to mitigate the effects of the Covid-19 crisis.

    The Mayor’s letter was accompanied by a working document with proposals for this new strategy, inspired in the municipal experience:

    • To prolong suspended evictions for another six months, which would join the other six initially provided for, and extend leases for another six months.
    • To promote the building of affordable housing with a reduction in VAT in protected-housing promotions.
    • To encourage authorities to buy housing below market prices.
    • To make purchases of dwellings by large property owners conditional on an obligation to allocate part of their properties to affordable housing.

    Letter from the Mayor of Barcelona

     Last updated: 21/05/2020

  • Energy Advice Points (PAE) continue to provide services online and over the phone, to ensure citizens’ energy rights during the lockdown exit process.

    You can get advice and support on topics relating to the supply of energy:

    • By phone: on 930 008 054 (Mondays to Fridays, 9 am to 2 pm).
    • By email, at the following addresses:

    Ciutat Vella: paecv@bcn.cat

    Eixample: paeeix@bcn.cat

    Sants-Montjuïc: paestm@bcn.cat

    Les Corts: paelc@bcn.cat

    Sarrià-Sant Gervasi: paessg@bcn.cat

    Gràcia: paegr@bcn.cat

    Horta-Guinardó: paehg@bcn.cat

    Nou Barris: paenb@bcn.cat

    Sant Andreu: paesa@bcn.cat

    Sant Martí: paesm@bcn.cat

    In cases of water, gas or electricity being cut off, or if you want information on measures which can get your bills down, you can also contact PAE services via the City Council’s online support channel (to apply you need to fill in a form and attach supporting documents):

    Energy rights 

     Last updated: 20/05/2020

  • The Home Care Service (SAD), which helps 24,000 people, is still running and offering a special service for the 3,000 people with no family network and for whom this is the only care service they get.

    SAD staff attend to these people following the protection guidelines established by the health authorities.

    Four teams have also been set up specifically to attend to people who test positive for Covid-19 . The teams are currently helping sixty users in this situation.

    Home Care Service (SAD) (CA)

    Latest update 19/05/2020

  • Barcelona Social Emergencies Centre (CUESB)(C/ Lacuna, 25. Tel. +34 900 703 030) operates without interruption 24 hours a day, 365 days a year. The CUESB offers an ongoing counselling service and deals with any social emergency situation in the city.

    Further information (ES)

    Last updated on 03/07/2020

  • Community support networks have been created in every city neighbourhood, in order to deliver food to the homes of people who need it most. Find out all about it and take part!

    Community support networks in each neighbourhood (CA)

    Shopping hubs, retailers’ associations, municipal markets and city trade associations have also shown their solidarity by promoting support initiatives that help to deal with the Covid-19 crisis. These include free deliveries of food to local residents over the age of 65 and specific campaigns to help city residents to get in contact with shops which sell essential goods and are offering a home delivery service. Come and collaborate!

    Solidarity actions from the commerce sector (ES)

  • The aim of the VinclesBCN app is to strengthen the social relationships of over-65s who are feeling lonely. This application, which now also includes a healthcare channel to provide information about Covid-19, enables users to communicate and interact with their friends and family through video calls and video or voice messages, as well as with elderly people belonging to the Vincles user group.

    VinclesBCN is a very valuable tool for keeping in touch with the most vulnerable people, providing them with emotional support and finding out how they are doing and whether they need anything.

    The user’s family and friends can download the VinclesBCN application on their smartphone. The app is available for Android and iOS.

    VinclesBCN (ES)

    Last updated: 19/06/2020

  • Shelter for the homeless

    Barcelona City Council has made an extraordinary budgetary allocation of €9 million to ensure assistance for homeless people, due to the Covid-19 health crisis.

    This investment will be used to cover the seven accommodation facilities that have been set up in the city during the lockdown period, as well as the places in a specific hotel. Thanks to the collaboration of social organisations and institutions, this all adds up to over 750 additional places.

    Three of the emergency facilities, which are a pioneering initiative in Spain, will continue to operate until at least 31 December:

    • The facility exclusively for women, run by Progess.
    • The facility for young people living on the street, run by Superacció.
    • The facility for people suffering from addictions, provided by the Pere Tarrés Foundation and run by the Welfare and Development Association (ABD).

    Maintaining these facilities will increase the City of Barcelona's capacity to provide shelter and specialised social care by nearly 160 places.

    Furthermore, the two pavilions provided by Fira de Barcelona, with a capacity for accommodating up to 450 people, are expected to stay operational until 30 September as a night-time shelter (providing dinner, breakfast, hygiene, laundry and clothing), thanks to the Red Cross and the Health and Community Foundation.

    The Pere Calafell emergency facility will close temporarily on 30 June so that renovation work can be carried out over the summer.

    The Sant Joan de Déu Social Services facility and the Healthcare Hotel run by Sant Pere Claver - Social Services Foundation, designed to facilitate isolation for people with COVID-19 symptoms or who have come into contact with others who have tested positive, will continue to operate as long as the healthcare situation so requires.

    Hygiene and food

    The following facilities are providing meals or picnics to people in need:

    • Menjador Social Paral·lel (Sants-Montjuïc). 
    • Care Service for Immigrants, Emigrants and Refugees (SAIER) (Sants-Montjuïc). 
    • Parròquia de Santa Anna (Ciutat Vella).
    • Parròquia de Sant Cebrià (Horta-Guinardó). 
    • Menjador Tànger (Sant Martí)
    • Casal de Barri La Llacuna (Sant Martí)
    • Menjador Social Navas (Sant Andreu)
    • La Terrasseta (Gràcia)
    • Menjador Les Corts (Les Corts)

    Where to go if you need shelter?

    • In the event of a recent or imminent loss of your dwelling:
      • Social services centres.
      • Barcelona Social Emergencies Centre (CUESB) C/ Llacuna, 25.Monday to Sunday, 24 hours a day.Tel.900 703 030
    • If you find yourself in a homeless situation:
      • Social service professionals in the street-assistance teams.
      • Offices of the Public Space Social Intervention Services (SIS) Pg.Pujades, 29.Monday to Friday, 9 am to 2 pmTel.934 864 991.
      • Immigrant, Emigrant and Refugee Assistance Service (SAIER). C/ Font Honrada, 10.Monday to Friday, 9 am to 3 pmTel.932 563 800.
      • Barcelona Social Emergencies Centre (CUESB)

    Press release (CA)

    Latest update 30/05/2020

  • Domestic workers suffer from a large violation of rights at the structural level and from a high level of job insecurity. Despite the fact their work is essential, they can find themselves even less protected.

    Barcelona Cuida has a telephone helpline and an assistance service for providing domestic and care workers and carer families with information and advice on the health crisis caused by the outbreak of the Covid-19 virus.

    For domestic and care workers

    • For consultations and health queries on protection against the Covid-19 virus: telephone 934 132 555 (Mondays to Fridays, from 8 am to 3 pm). 
    • For emotional support and counselling should you feel anxious or nervous, have difficulty sleeping etc.: free-phone helpline 900 505 805 (Mondays to Sundays, from 6 am to 12 midnight). The access key is “DOMICILIO 2020”.​
    • Legal advice (Employment Rights, Barcelona Activa): 932 346 120 / 21 / 22 (Monday to Friday).

    For carer families with hired helpers:

    For advice on what can be offered regarding employment to people hired to carry out domestic work or to care for people in their homes: telephone 934 433 040 (Mondays to Fridays, from 10 am to 1 pm and Wednesdays from 4 pm to 7 pm) email to anemperfeina@pangea.org. 

    The service will be closed in August and only attend to urgent queries.

    Further information for everyone:

    Barcelona Cuida provides remote assistance Mondays to Fridays, from 8 am to 2 pm and from 3pm to 7pm, by telephone (on 934 132 121) and by email (at barcelona.cuida@bcn.cat).

    It has also published four videos with clear instructions on how to adopt the general protective measures established by the authorities against the Covid-19 virus.

    FAQs on the extraordinary financial aid for domestic workers

    Barcelona Cuida 

    Latest update 02/07/2020

  • Barcelona’s cemeteries are open at their usual times.

    As from 29 July, burials, cremations and farewell ceremonies will be restricted to a third of their usual attendance capacities

    Funeral services are being reinforced with the following resources:

    • More mortuary space for deceased persons in their installations.
    • More vehicles to transfer deceased persons from hospitals, homes, residencies and other health centres.
    • Provision of a telephone helpline for relatives to ensure they receive appropriate attention and to help speed up the procedures required for initiating the process.

    Cementiris de Barcelona have also brought forward the planned extension to the Islamic section in Collserola cemetery. The extension will make a further 72 graves available, distributed in 24 tombs, as well as two blocks of niches with a total capacity of 96 places.

    FAQs on funeral services, cemeteries and cremations

    • If a family doesn’t have a niche, but they want to get one, can they be provided with one at this time?

    Yes. There are burial sites available in different places in Barcelona, especially in Montjuïc and Collserola.

    • Is the price of the basic service going to change, now that people can hold wakes again?

    Burial costs will depend on the needs of users and what they choose.

    • If the person has death insurance, does this cover the service?

    Yes, if the deceased person has death insurance, their family members may freely choose the services and products they wish to hire. They are also entitled not to use the full insurance payout amount and to ask for the balance to be returned to them.

    • What will happen if the deceased has no family members and no one comes to claim their remains?

    The burial will be processed as a free service. This will include basic services (but not the wake or ceremony), in other words: collecting, transporting and preparing the deceased person's body; the coffin; the necessary procedures and burial or cremation.

    • Is it mandatory for people who have died from COVID-19 to be cremated?

    No, it is not mandatory. They can be buried in the family burial site, in a site rented for 5 years or in a newly assigned one. The basic service allows you to choose between burial or cremation, as long as the resources are available.

    Can I go to my family member’s burial?

    Yes.
    Remember that you must maintain a social distance of 1.5 metres from others, and wear a mask whenever social distancing is not possible.
    You are also requested to respect social distancing during the burial.

    • Can I go to my family member's cremation?

    Yes.
    Remember that you must maintain a social distance of 1.5 metres from others, and wear a mask whenever social distancing is not possible.

    • When will I be able to collect my family member’s ashes?

    The day after the cremation. Staff at the Montjuïc Cremation Centre will tell you the date and time.

    • If I don't want the ashes brought to my home, would the Montjuïc Crematorium look after them for me?

    Yes, without any additional cost, for one month. Once a month has passed, you can then sign up to the service for looking after the ashes.

    • Can I hold some type of farewell ceremony once lockdown is over?

    Cementiris de Barcelona will provide spaces within its grounds for families to hold farewell services, once the situation has returned to normal. Our Office of Religious Affairs also can also put you in contact with the relevant religious community or tradition for spiritual support, should you require it, in which case please write to us at the email address oar@bcn.cat.

     

    Last updated on 30/07/2020

  • The Municipal Quarantine Support Programme remains active so it can guarantee the proper isolation of people affected by COVID-19, or who have been in close contact with someone positively diagnosed with it, and who are having difficulties complying with the health recommendations because of their housing or socio-economic situation.

    The home services maintained for people who are in health-related isolation are as follows: home cleaning or disinfection; delivery of masks, gloves and other protective equipment; pet-care services; and home deliveries of cooked meals, food hampers and cleaning and personal-hygiene products.

    Meanwhile, the “Hampers against COVID” programme has brought about the distribution during the lockdown months of over 20,000 lots of food to people over the age of 70, people with chronic illnesses and self-isolating people affected by COVID-19.

    Referrals under the Municipal Quarantine Support Programme are made from the Primary Assistance Service at the Catalan government’s Ministry of Health, which detects difficulties when monitoring people who are self-isolating at home, with the support of a specialist municipal office.

    The programme also has access to the Hotel Social Salut to accommodate people required to self-isolate. The facility offers eighty rooms (operated with collaboration from the Sant Pere Claver–Fundació Serveis Socials) , making use of unused tourist apartments loaned for free until the end of June.

    In addition, the community programme for promoting messages from the health authorities for citizens in public spaces has been reactivated. It is made up of 53 civic officers and mediators who provide information from the health authorities and preventing the spread of disease in the areas where such information is needed.

    The quarantine support programme is implemented in collaboration with Open Arms, the Red Cross, the Food Bank, World Central Kitchen, Sagardi, Food for Good and the Hope and Help Foundation.

    Last updated: 27/07/2020

  • As a preventive measure to stop the spread of the Covid-19 virus, the Care Service for Immigrants, Emigrants and Refugees (SAIER) is only dealing with social and legal emergency situations.

    In operation since 26 May, the service is provided at Carrer Tarragona, 141, Mondays to Fridays, from 9 am to 3 pm, without the need for prior appointments. Social-emergency assistance is available from 9 am to 1 pm.

    The offices at Avinguda del Paral·lel, 202, and Carrer de la Font Honrada, 10, will only deal with prior appointments and on an “as-needed” basis.

    Individuals with prior appointments with SAIER will be assisted by telephone. Staff will call the contact number provided to book an appointment during the week of the date planned for the assistance. Where deemed necessary, face-to-face appointments will be arranged.

    Initial assistance can be requested from the service by arranging a prior appointment from the Virtual Office [ESP].

    Care Service for Immigrants, Emigrants and Refugees Assistance Service (SAIER)

  • Barcelona City Council is helping to ensure that elderly people living in old people’s homes who are showing symptoms of Covid-19 can be transferred as quickly as possible.

    To this effect, the City Council and Open Arms have agreed that the humanitarian organisation will help with transferring elderly people who are in this situation.

    The agreement is that there will be five units (each one made up of two Open Arms volunteers) which will help with transfers. This action will be carried out in accordance with the operation coordinated by the Government of Catalonia, the authority responsible for old people's homes.

    The City Council has also started to distribute 300 tablets among these facilities to make it easier for residents and their families to communicate with each other.

    This initiative has been launched because isolation has meant that many residents in old people's homes are unable to see or speak to their families. It is also a support tool for the healthcare staff working there.

    The devices are part of the Vincles BCN service (ES), which provides support for lonely elderly people and had been prepared for future new users. The tablets can be used for instant messaging applications and to make video calls.

    Spiritual support

    In addition, a new communication channel to provide spiritual support for elderly people in care homes is being launched.

    The spiritual support will be provided through the Vincles BCN tablets, which will enable elderly people to contact representatives of a variety of religious denominations, in view of the diversity in the city.

    The list of contacts provided by this service has been drawn up by the Office of Religious Affairs in collaboration with the Catholic, Orthodox and Evangelical churches and the Muslim and Jewish communities.


    Latest update 27/04/2020

  • The child development and early intervention centres (CDIAP) in Ciutat Vella and Nou Barris, which cater for the needs of children aged between 0 to 6 years with alterations in their development and those at risk of experiencing them, are continuing to provide telephone and online assistance.

    CDIAPs [Disability and support services] are adapting their family support and accompaniment according to children's specific situations and needs during this time of lockdown and changing routines, as well as the specific circumstances experienced by each family.

    Therefore, specific videos and materials have been prepared, designed especially for the needs of the families concerned, including psychomotricity advice, stretching exercises, abdominal massages, stories and songs. And 52 reports have been issued, so that children who need to go outside may do so, provided that they are accompanied by a family member.

    CDIAPs are also offering advice to provide emotional support. And, if situations involving vulnerability or risk are detected, they will be channelled through Social Services centres.

    Families that need to ask for support for their children or who already have this support but would like to get in touch with a therapist can contact

    Ciutat Vella EIPI Child Development And Early Intervention Centre: 

    • By email: eipicv@bcn.cat
    • By phone: 932 564 685 (9 am to 2 pm, Mondays to Fridays).

    Nou Barris EIPI Child-Development And Early-Intervention Centre: 

    • By email: eipinb@bcn.cat
    • By phone: 932 564 700 (9 am to 2 pm, Mondays to Fridays).

    Healthcare, education, and social professionals and professionals from other areas can also continue referring families through these same contact channels, but not face-to-face. 

    CDIAPs provide a free universal service.

    Advice for families with children aged 0 to 6 and who have developmental difficulties

    Further information (ES)

    Latest update 20/04/2020

  • A shock plan is being launchedin those neighbourhoods in Barcelona which have the highest number of people affected by the coronavirus. The actions are being carried out in various parts of Nou Barris, Sant Andreu, Sant Martí, Horta-Guinardó and Ciutat Vella.

    The first measure is a specific cleaning service including the disinfection of waste containers and reinforced cleaning around healthcare facilities and care homes. The process started in Horta-Guinardó, Nou Barris and Sant Andreu in early April with the weekly (more frequently in neighbourhoods with higher numbers of Covid-19 cases) disinfection of all waste containers, and it will gradually include other neighbourhoods in the city.

    Another measure included in the plan is the mobilisation of over sixty street liaison officers to provide information, in locations previously identified as problematic, on the need for the lockdown and the measures that must be taken when queueing for essential services and food shops.

    These teams have also been tasked with detecting people in a situation of vulnerability due to the disease or who are engaging in risky behaviour.

    The city police have also stepped up their presencein order to enforce the lockdown measures. More resources are also being allocated to the provision of basic information on cleaning, protection and the lockdown to as many people as possible by means of vehicles with PA systems and 16,000 information posters on streets, squares, building entrances and shops.

    Phonecalls are also being made to users of local services and neighbourhood plan projects in order to support them during the lockdown and detect any situations of vulnerability.

    Further information

    Latest update 19/05/2020

  • The campaign “Cistella contra la Covid” saw 20,000 food hampers distributed among the over-70s, people with chronic illnesses and people isolating and affected by Covid-19 in Barcelona.

    The hampers also included healthcare recommendations and information on municipal services in relation to the Covid-19 crisis, as well as on services offering remote food sales and home deliveries in the neighbourhood.

    The goal was to minimise the risk of these groups having to leave their homes to go shopping, thus reducing the risk of infection.

    The initiative gave priority to people with no family networks or neighbours who could do their shopping for them.

    In all, 220 tonnes of food was distributed.

    The campaign was coordinated by Barcelona City Council and the Government of Catalonia, with non-profit collaboration from some twenty entities and companies.

    Further information

    Latest update 08/05/2020

  • Barcelona has allocated €400,000 to international cooperation projects to help other countries tackle Covid-19.

    The subsidy was aimed at all entities and non-governmental organisations accredited as experts in humanitarian and emergency action, and specialising in healthcare, water, sanitisation and hygiene. Preference was given to action in territories prioritised in the Barcelona Master Plan on Cooperation for Global Justice 2018-2021: Jordan (Amman), Lebanon (Sidon), Morocco (Tetuan), Mozambique (Maputo), Senegal (Dakar), Tunisia (Tunis), Colombia (Cali, Medellín and Bogotá) and the Palestinian populations of the West Bank and the Gaza Strip.

    Barcelona is the first public authority in the Spanish State to approve extraordinary international cooperation aid to mitigate the situation caused by the pandemic.

    Latest update 23/07/2020

  • Over two hundred and sixty community organisations from Barcelona and Catalonia, including the Civic Council, the highest advisory and participatory body in municipal politics for the city’s network of associations, have signed up to the manifesto by the Barcelona Municipal Immigration Council (CMIB) in defence of the rights of immigrants in relation to the Covid-19 health crisis.

    The manifesto by the CMIB, published early in April, calls on the state to regularise health workers without working permits, to formally validate qualifications in healthcare and socio-sanitary fields, and in general to protect the rights of immigrants, whose presence is essential in the spheres of care and domestic work, delivery services, cleaning and supermarkets.

    Many immigrants also belong to particularly vulnerable groups, such as the homeless, those seeking asylum those working in prostitution etc.

    The communication from the CMIB remains open for others to give their backing to it, which can be done by email to consellimmigracio@bcn.cat.

    Communication from the CMIB

    Endorsed by

    Latest update 07/05/2020

  • Barcelona’s Education Consortium has distributed 3,000 tablets connected to the internet so that students in vulnerable situations can access online education.

    Pupils were able to use these devices to access platforms with educational content and follow classes from home during the last term of the 2019-2020 school year. 

    The distribution gave priority to students in their sixth year of primary school or their first year of secondary school, as part of the plan against school segregation.

    Success Plan

    This Barcelona Education Consortium programme supporting equal opportunities in education has continued to work during the Covid-19 health crisis.

    The programme is carried out with the collaboration of university students, who helped the most vulnerable students during lockdown with online schoolwork.

    Neighbourhood Plan

    For its part, the Barcelona Neighbourhood Plan (ES) has distributed 1,815 sets of school materials to nearly 3,000 children, among families receiving school-dinner subsidies at the 30 state primary schools covered by the neighbourhood plan.

    Further information

    Latest update 23/07/2020

  • Some 1,200 mobile devices have been distributed in hospitals and health pavilions so that isolated patients can talk to their family.

    The devices have been distributed around the main hospital centres in Barcelona (Vall d’Hebron, Hospital de Sant Pau, Hospital del Mar and Hospital Clínic) and the respective health pavilions (Guinardó Sports Centre, Claror Marítim Sports Centre and INEFC), as well as hotels equipped for medical use.

    The technology includes tablets, mobile phones, modems, state-of-the-art computers and screens for video conferences.

    These devices will facilitate communication between isolated patients and their family.

    They also enable medical staff to access patients’ clinical records and to exchange information between medical facilities.

    Further information (ES)

    Latest update 27/04/2020

  • Three Barcelona Metropolitan Transport (TMB) solidarity buses have begun transporting people affected by the Covid-19 virus from hospitals to health centres, hotels and facilities that have been adapted to accommodate these patients. They are people who have been released from hospital, but under the condition of going into confinement in specific places other than their homes.

    Over two hundred TMB drivers have volunteered to drive these buses.

    The buses have been prepared and adapted for transporting patients, with a physical separation between the passenger area and the driver's cab. A strict cleaning and disinfection protocol is applied every day.

    The drivers are working with the required personal protective equipment and they are supported by healthcare operational staff to avoid any risk of contagion. When the vehicles finish their service they are subjected to a cleaning and decontamination process at the bus depot.

    Further information

  • The “Let’s look after those looking after us” initiative provides free resources to make up for and reduce the tension being experienced by front-line professionals attending to the public during this period of struggle against the coronavirus pandemic.

    This campaign is specifically aimed at people working in the healthcare sector, the social services, the carer and cleaner sectors, the police and security forces, supermarkets, pharmacies and transport, among other things.

    “Let’s look after those looking after us” puts a series of videos at their service, offering advice from sports and healthcare professionals on relaxing physical activities, remedial physiotherapy exercises and nutritional recommendations.

    The contents were designed to deal with the needs arising from the highly demanding personal and work situation that such people are currently subject to.

    In addition, each block has an email address available for professionals from these three areas to send personalised answers to any queries that may arise over the application of the exercises and the advice provided.

    “Let’s look after those looking after us” is an initiative launched by the City Council in the framework of the “BCN es mou dins de casa” campaign.
     
    Let's look after those looking after us

    Latest update 12/05/2020

  • The Cities Coalition for Digital Rights, created by Barcelona, New York and Amsterdam and made up of over 50 cities worldwide, has presented a joint declaration to safeguard digital rights in the use of technology to tackle the Covid-19 crisis.

    While it’s important to recognise the crucial role that digital technologies can have in containing and resolving the current crisis, it’s also necessary to ensure that their application does not pose a threat to people’s digital rights.

    Because of this, the declaration includes 10 principles to guide the development and use of technological applications to combat the pandemic and safeguard people’s digital rights:

    • Nexus and Proportionality
    • Impermanence
    • Consent and Trust
    • Privacy
    • Control
    • Openness and Transparency
    • Responsiveness
    • Participation
    • Social Innovation
    • Fairness and Inclusion

    Meanwhile, Barcelona City Council will be launching a pioneering AI municipal strategy in Europe. This is an action plan for developing an ethical and reliable technological municipal model and for ensuring that emerging technologies will be at the service of city residents.

    The strategy falls under the framework of the COVID-19 crisis, which has speeded up the digitalisation of economic and social activities but has also caused new technological risks, which may cause inequalities and forms of discrimination.

    Further information

    Latest update 29/06/2020

  • The Barcelona Education Consortium's Summer Success 20 programme provided educational support to vulnerable students in secondary school and years 5 and 6 of primary school whose learning had been affected during the Covid-19 lockdown.

    The programme was held from 1 to 16 July in seventeen schools in the city, of which thirteen are secondary schools and four are all-through schools, with the established health safety measures in place.

    The schools hosted daily sessions of two hours each in groups of ten people, with forty students per school and a maximum of 680 students in the entire programme.

    The Summer Success programme was carried out with the collaboration of young university students, amics@grans and Great Friends, who carried out educational support work for all participating students based on the guidance issued by tutors and school and area coordinators.

    Once the programme was completed, the leaders of the participating schools received a report of the students and their work. This will be used to improve the first-term assessment in academic year 2020-2021.

    Furthermore, this year the Neighbourhood Plan (ES) worked with the secondary schools Institut Bernat Metge and Institut Barri Besós (Sant Martí) and Institut Pablo Ruiz Picasso (Nou Barris) to supplement the school support work with artistic, literary and musical activities.

    Further information (CA)

    Last updated 17/07/2020

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