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Social support

Find out all the measures being adopted by Barcelona City Council to help city residents, with special attention being paid to the most vulnerable people, given the Covid-19 crisis.

Social services

  • You can request an appointment through the free social services helpline (900 922 357, Mondays to Thursdays, 9 am to 7 pm, and Fridays, 9 am to 4 pm) or visit one of the centres in case of an emergency.

    Individuals unable to call the 900 phone line also have the 936 197 311 line at their disposal.

    Face-to-face assistance times are as follows:

    • Mondays, Tuesdays, Wednesdays and Fridays, from 9 am to 1.30 pm, and Thursdays, from 3 pm to 7.30 pm (from 7 January to 30 April and from 1 October to 23 December).
    • Mondays, Tuesdays, Wednesdays and Fridays, from 9 am to 1.30 pm, and Thursdays, from 3 pm to 6 pm (from 2 May to 30 June and during the month of September).
    • Mondays, Tuesdays, Wednesdays, Thursdays and Fridays, frorm 9 am to 1.30 pm (during July and August, and from 24 December to 5 January).

    Outside those times, the referral centre for social emergencies is the CUESB.

    Social services centres (Spanish)

    Last updated: 19/11/2021

  • Barcelona Social Emergencies Centre (CUESB) (C/ Lacuna, 25. Tel. 900 703 030) operates without interruption 24 hours a day, 365 days a year. The CUESB offers an ongoing counselling service and deals with any social emergency situation in the city.

    Further information (es)

    Last updated 03/07/2020

  • The Home Care Service (SAD), which helps 24,000 people, is running and offering a special service for the 3,000 people with no family network and for whom this is the only care service they get.

    Four teams have also been set up specifically to attend to people who test positive for Covid-19. 

    Home Care Service (SAD) (es)

    Last updated: 23/07/2021

  • Domestic workers face serious structural violations of rights and a high level of job insecurity. Their work is essential but they find themselves even less protected in the current situation.

    Barcelona Cuida provides domestic and care workers and carer families with information and advice relating to the Covid-19 health crisis. It also offers face-to-face assistance by prior appointment.

    Domestic and care workers

    • Healthcare queries on protection against Covid-19: 934 132 555 (Mondays to Fridays, from 8 am to 3 pm)
    • Emotional support and counselling: 900 505 805 (free phone. Mondays to Sundays, from 6 am to 12 midnight). The access key is “DOMICILIO 2020”.​
    • Advice on employment rights  (Barcelona Activa’s employment-rights defence points): 900 533 175 (prior appointment). 

    Carer families

    • Information and guidance for families on hiring people for domestic and care work: 934 132 121 (Mondays to Fridays, from 8.15 am to 2 pm and from 3 pm to 7 pm) / barcelona.cuida@bcn.cat.

    Practical guide for families hiring domestic carers (ca) [PDF]

    Carers

    Four videos have been published for every kind of carer, from family members to hired individuals providing clear instructions on how the general measures against Covid-19 established by the health authorities have to be adopted.

    Barcelona Cuida

    Last updated: 06/11/2020

     

Women

  • For support from a Women's Support and Information Point (PIAD), you should request an appointment by free phone on 900 922 357 (Monday to Thursday from 9 am to 7 pm, and Friday from 9 am to 4 pm). You can also send messages to the corresponding email address for each PIAD.

    Outside of these hours, and for emergencies, you can approach the CUESB (free phone 900 703 030;  C/ Llacuna, 25) 24 hours a day.

    Women's support and information points (PIAD)

    Last updated: 21/07/2021

  • The health emergency caused by the coronavirus and the resulting lockdown have led to a rise in cases of male violence towards women. Given this situation, Barcelona City Council is strengthening its services for women.

    Here you will find all the care services you can contact if you are experiencing, or are at risk of experiencing, gender violence.

    Social support services in operation

    • The Care, Recovery and Shelter Service (SARA) offers:
      • General face-to-face assistance: by prior appointment, by free telephone on 900 922 357 (Monday to Thursday from 9 am to 7 pm, and Friday from 9 am to 4 pm).

      • Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays, without prior appointment (Marie Curie, 16).

    • Alternatively, outside of SARA’s public opening times, you can contact the Barcelona Social Emergency and Urgent Care Centre (CUESB) (free phone 900 703 030). The CUESB provides support 24 hours a day, 365 days a year.
    • Women’s support and information points (PIAD - 900 922 357) will be offering phone and face-to-face assistance by prior appointment. 
    • The socio-educational services run by the Agency for a Comprehensive Approach to Sex Work (abits@bcn.cat) offer face-to-face support with appointments from Monday to Thursday, 9 am to 1 pm and 2 pm to 6 pm (free phone 900 722 200; C/ València, 344). Every Friday, occasional direct aid continues to be given, by appointment. Service is still also being provided online
    •  The Municipal Unit against Human Trafficking (UTEH) offers on-site support with an appointment (unitatTEH@bcn.cat).
    • Remember there is also a free emergency gender violence helpline (365 days a year/ 24 hours a day) 900 900 120. 

    Emergency accommodation

    Emergency shelter is guaranteed for women experiencing gender violence, thanks to the usual resources of houses, shelter flats and pensions, as well as options for other resources where necessary.

    Practical advice on prevention and detection

    If you are experiencing gender violence or you can collaborate to help people in this situation, here you will find advice on self-protection and detecting possible cases of emerging violence, as well as how to provide support without revictimising people or putting women at risk.

    • Are you experiencing gender violence? Read this advice on self-protection. 
    • Do you suspect there is a case of gender violence in your community? Read these recommendations on how to address the situation and protect women and children who may be at risk. 
    • Do you run a shop and suspect that a woman customer is experiencing gender violence? Read these guidelines on how to address the situation and help women who may be at risk. 

    View and download prevention and protection materials in all available languages in this repository (Catalan, Spanish, English, French, Urdu, Arabic, Bengali, Chinese and Tagalog)

    Support service for men

    The Men’s Care Programme (SAH) (Av. Marquès de l’Argentera, 22) is offering in-person service. Opening times are Monday to Thursday, from 9 am to 2 pm and from 3 pm to 8 pm, and Friday from 9 am to 3 pm.

    You can also contact the SAH by calling 933 491 610, or by sending an email to sah@bcn.cat.

    The SAH is a service for any men who wish to change and improve their personal relationships, with the aim of avoiding the use of any kind of violence.

    Webinar on gender violence in the time of Covid-19

    webinar (ca) was held to improve detection and support for cases of gender violence in the context of the health crisis. During the talk, various hypotheses concerning the evolution of this phenomenon were presented and proposals to address it were jointly designed.

    Last updated: 18/11/2021

Housing

  • Besides offering a telephone helpline, some Barcelona housing offices have re-opened to the public for dealing with procedures that can only be carried out face to face, and always by prior appointment.

    The open offices are:

    • Ciutat Vella 
    • Sants-Montjuïc
    • Eixample 
    • Les Corts
    • Nou Barris
    • Sant Andreu
    • Sant Martí

    “Housing calls you”

    If you need to carry out a procedure having something to do with aid or the rental housing pool, renovation, housing forms, housing-related emergencies or advice, you can contact with “Habitatge et truca” (es).

    If a procedure can only be carried out face to face, “Habitatge et truca” will provide you with a day and time for receiving assistance from one of the housing offices. 

    Further informationFurther information. Open in a new window

    Last updated: 13/11/2020

  • If you are in an exceptional housing-related emergency situation, such as home loss, you can call 010 for help.

    Aid for rent

    Barcelona City Council suspended the collection of rent for publicly-owned residential and commercial properties and for mortgages on affordable housing between April and September 2020. From October, the amounts that have been suspended will be paid pro rata over 54 months.

    The City Council is also continuing to provide financial aid for families living in flats from Barcelona's Social Rental Housing Pool. Tenants under this programme who suffer a reduction in their income as a result of the coronavirus crisis must communicate this to the Barcelona Municipal Housing Institute (IMHAB), so that it can provide financial aid for their rent payments.

    The City Council can also provide you with information about the procedure for state subsidies activated for the payment of rents, loans and mortgages.

    “Habitatge et truca” 

    If you need to carry out any procedure related to rental subsidies, rental housing pool, housing emergencies, rehabilitation, housing certificates or advice, you can contact “Habitatge et truca” [Housing calls you] (es).

    Housing (es)

    FAQs (es)

    Personalised “Habitatge et truca” Support Service (es)

    Last updated 11/12/2020

  • Energy Advice Points (PAE) provide you with information and advice on topics relating to the supply of energy.

    You can get advice through the following channels:

    • By phone: on 930 008 054 (Mondays to Fridays, 9 am to 2 pm).
    • By email, at the following addresses:
      • Ciutat Vella: paecv@bcn.cat
      • Eixample: paeeix@bcn.cat
      • Sants-Montjuïc: paestm@bcn.cat
      • Les Corts: paelc@bcn.cat
      • Sarrià-Sant Gervasi: paessg@bcn.cat
      • Gràcia: paegr@bcn.cat
      • Horta-Guinardó: paehg@bcn.cat
      • Nou Barris: paenb@bcn.cat
      • Sant Andreu: paesa@bcn.cat
      • Sant Martí: paesm@bcn.cat

    In cases of water, gas or electricity being cut off, or if you want information on measures which can get your bills down, you can also contact PAE services via the City Council’s online support channel (to apply you need to fill in a form and attach supporting documents):

    Energy rights 

    Last updated: 18/11/2020

  • The Covid-19 pandemic has highlighted the need to keep homes in good condition, both to avoid infections and to improve living conditions in case of possible lockdowns.

    If the Covid-19 crisis affects you financially, from now until 16 December

    you can apply for municipal grants of up to 4,000 euros for renovation work inside a home, carried out between 1 March and 31 December.

    The call is aimed at families with monthly incomes below 2,960 euros, providing the person applying:

    • Has had a work contract terminated since 1 March.
    • Is affected by a temporary lay-off (ERTO).
    • Has ceased their activity as a self-employed professional.

    The beneficiary must be officially registered as residing at the home in question and must possess a legal document legitimising their right to live there (owner, tenant,  usufruct etc.).

    Renovation work  which can be carried out with the grant includes painting, improvements to accessibility, carpentry repairs, damp treatment and insulation improvements, ventilation and air-renewal.

    The purchase of furniture and domestic appliances is excluded.

    The grant can only be applied for telematically via this form, which must be accompanied by all the accrediting documents indicated.

    Application form

    Last updated 12/11/2020

     

Teens and young people

Youth centres

Check the specific channels for each youth centre to find out how they are affected by the new measures to prevent the spread of Covid-19.

infoJOVE [Youth Information] Points

Barcelona’s infoJOVE points offer face-to-face support with full safety measures in place. Activities are suspended until further notice though. Click here to see how to contact them.

Centre for families and Aquí t’escoltem

Support services for you people provided by the Aquí t’escoltem listening service are operating with appointments via their usual contact channels and with full safety measures in place. Activities are suspended until further notice though.

The Centre for Families with Teenagers is operating with appointments via their usual contact channels and with full safety measures in place to protect your safety and their staff (932 563 560 / saif@bcn.cat).

Study rooms

Study rooms are open Mondays to Thursdays, from 8.30 pm to 11.30 pm.

Two rooms are available on Sundays: Vapor Vell (from 11 am to 2 pm and from 4 pm to 8 pm) and Sagrada Família (from 4 pm to 8 pm).

Study rooms (es)

Last updated: 01/07/2021

Elderly

  • Municipal Telecare Service

    It is a permanent home care service that operates 24 hours a day, 365 days a year and connects users to a care centre that manages the services required to deal with urgent situations. Serves around 88,095 users, most of whom are elderly and dependent people.

    This service is proving a great help during the pandemic by providing the over-75s with information and emotional support and facilitating access to healthcare services, thereby helping one of the most vulnerable groups in the face of Covid-19.

    The Telecare Service can be requested using the City Council’s procedures website (ca).

    "Radars" project

    The Radars community project continues to serve its 1,600 users on the phone. About 200 volunteers call the elderly each week to support them and connect them to the network of local residents. The project continues to work together with businesses, pharmacies and neighbourhood associations to combat loneliness among the elderly.

    If you become aware of a serious situation affecting an elderly person, please contact Social Services, call the toll-free number 900 922 357 or send an email to radarsgentgran@bcn.cat.

    Municipal Telecare Service (ca)

    Radars community project (ca)

    Last updated 02/11/2020

  • The aim of the VinclesBCN app is to strengthen the social relationships of over-65s who are feeling lonely. This application, which now also includes a healthcare channel to provide information about Covid-19, enables users to communicate and interact with their friends and family through video calls and video or voice messages, as well as with elderly people belonging to the Vincles user group.

    VinclesBCN is a very valuable tool for keeping in touch with the most vulnerable people, providing them with emotional support and finding out how they are doing and whether they need anything.

    The user’s family and friends can download the VinclesBCN application on their smartphone. The app is available for Android and iOS.

    VinclesBCN (es)

    Last updated 19/06/2020

Sexual and gender diversity

The LGBTI Centre is open Mondays (4 pm - 8 pm) and from Tuesday to Friday (10 am - 2 pm; 4 pm - 8 pm).

It is offering both face-to-face and remote personal-assistance services (shelter, counselling etc.,), but always by prior appointment (info@centrelgtbibcn.org).

Resident organisations at the LGBTI Centre (Gais Positius, Observatory against Homophobia, Casal Lambda and Association of LGBTI Families) remain at your side too, adapting the participant capacities of their activities and operations of their services.

Further information

LGBTI Centre

Last updated: 07/12/2020

Citizenship and inclusion

  • If you need some sort of subsidy or special benefit (for paying the rent, for the self-employed or for access to credit lines for businesses etc.) and you need help to apply, we can offer advice and help you with the procedure online.

    We also offer:

    • Support and digital training.
    • Emotional support meetings.
    • Training and support on household finances.
    • Information sessions on the defence of labour rights in times of Covid-19.

    You can approach your local XARSE support point. Click here to find the one nearest your home.

    XARSE:Socio-economic response networks

    Last updated: 24/11/2020

  • The Office for Non-Discrimination (OND) offers face-to-face support by appointment from Monday to Wednesday, from 9 am to 2 pm, and Thursday from 9 a.m. to 7 p.m. It also offers telephone and telematic assistance.

    You can contact the office by phone on 934 132 000 or by email at ond@bcn.cat.

    Outside the previous hours, if you need urgent personal attention you can contact the CUESB (toll-free number 900 70 30 30).

    Office for Non-DiscriminationOffice for Non-Discrimination. Open in a new window

    Last updated: 07/12/2020

  • To receive assistance from the Care Service for Immigrants, Emigrants and Refugees (SAIER), you need a prior appointment (ca).

    People with a prior appointment will receive telephone assistance to ensure compliance with the safety and hygiene measures against Covid-19. Face-to-face appointments will be arranged whenever deemed necessary.

    If you are in a situation of social or legal emergency or other situations of vulnerability you can go directly to SAIER’s headquarters on Carrer de Tarragona, 141, from 9 am to 1 pm Monday to Thursday and Fridays from 10.30 am to 1 pm.

    Outside these times, in an emergency you can call 900 70 30 30 or go to the Barcelona Social Emergency and Crisis Centre (CUESB) on Carrer Llacuna, 25.

    Care Service for Immigrants, Emigrants and Refugees Assistance Service (SAIER)

    Last updated 22/09/2021

  • The city’s community network has played a key role in tackling the Covid-19 crisis. Because of this, Barcelona City Council has made twenty neighbourhood centres and other facilities available to use as community centres with protective materials, physical space for meetings, internet connections, IT equipment, storage space etc.

    The goal being to strengthen the network of associations and build a social infrastructure which goes beyond the Covid-19 pandemic.

    The facilities will have a direct link with municipal social services and organisational and financial support. The community centres will get small funds to cover unforeseen expenses of up to 1,500 euros per month per centre.

    The municipal investment to condition the twenty facilities is 365,000 euros.

    Further information

    Last updated 09/12/2020

  • Community support networks have been created in every city neighbourhood, in order to deliver food to the homes of people who need it most. Find out all about it and take part!

    Community support networks in each neighbourhood (ca)

    Shopping hubs, retailers’ associations, municipal markets and city trade associations have also shown their solidarity by promoting support initiatives that help to deal with the Covid-19 crisis. 

    Solidarity actions from the commerce sector (es)

    Last updated 15/12/2020

  • In an effort to tackle the digital divide and work for equal opportunities in education, a pool of tablets with internet connections has been set up for vulnerable pupils quarantined due to Covid-19 either because they have tested positive or because somebody in their class has. 

    The City Council has invested 500,000 euros from the Covid Fund in the purchase of the devices, meaning there are 2,300 tablets currently available. The initiative was started by the Barcelona Education Consortium.

    The devices are for use by students in accredited vulnerable situations and who are currently in compulsory or post-compulsory education at publicly run or publicly subsidised private schools in the city.

    Further information

    Last updated: 09/12/2020

People with disabilities

Public-Assistance Service (SAP)

Information and guidance on issues affecting people with disabilities or the organisations working in this field. The SAP assists the public both remotely and face to face, by prior appointment. You can request an appointment or contact us by:

  • Email: sap@bcn.cat
  • Telephone: 934 132 775 (Mondays to Fridays, 9.30 am - 1.30 pm) and 010.
  • Through Barcelona City Council’s online support platform, by filling in this form.

Face-to-face assistance times by prior appointment are Mondays to Fridays, from 9 am to 2 pm.

Legal advice service (SAJ)

Information and guidance for safeguarding the rights of people with disabilities during the Covid-19 crisis: queries over work conditions, possible situations of discrimination in healthcare assistance or access to medical treatment, lack of communication accessibility to public services, refused support for people with disabilities in various areas of life. You can contact them by:

  • Email: sap@bcn.cat
  • Telephone: 934 132 775 (Mondays to Fridays, 9.30 am - 1.30 pm) and 010.
  • Through Barcelona City Council’s online support platform, by filling in this form.

Last updated 03/11/2020

Families

  • The Concilia project is a free municipal child-minding service that operates in the neighbourhoods of Ciutat Meridiana, Torre Baró, Vallbona, Trinitat Nova, El Verdun, Les Roquetes, La Prosperitat, Turó de la Peira, Can Peguera, El Besòs i el Maresme, La Verneda i la Pau, Bon Pastor, Baró de Viver, Trinitat Vella, El Raval, El Gòtic, Marina del Prat Vermell, Marina de Port and Poble-sec.

    If you live in these neighbourhoods and, for work, education or personal reasons, you need someone to look after your children, you can enjoy a free child-minding service by requesting it in advance from the Concilia project website 

    Your children will be accompanied at all times by professionals from the world of education and every measure will be taken to prevent the spread of Covid-19.

    The free child-minding service looks after children aged 1 to 12 in the neighbourhoods of Besòs i el Maresme, El Raval, Trinitat Vella, Ciutat Meridiana and Vallbona i Torre Baró, and children aged 3 to 12 in all other neighbourhoods.

    The service operates seven days a week.

    Information and enrolment

    Last updated: 04/10/2021

  • The Nou Barris EIPI and Ciutat Vella EIPI Child Development and Early Intervention Centres (CDIAP) offer assistance to children aged 0 to 6 who have, or are at risk of, developmental difficulties, as well as to their families and the people closest to them in their social setting.

    The assistance is given face to face whenever possible, subject to the necessary protection measures, otherwise remotely.

    How can you to contact? 

    Ciutat Vella CDIAP - EIPI

      • Email: eipicv@bcn.cat
      • Tel: 932 564 685 (9 am to 2 pm, Mondays to Fridays)
      • Address: Reina Amàlia, 33. Public-assistance opening times: Monday to Friday, 9 am to 2 pm.

    Nou Barris CDIAP - EPI

      • Email: eipinb@bcn.cat
      • Tel: 932 564 700 (9 am to 2 pm, Mondays to Fridays)
      • Address: Luz Casanova, 11. Public-assistance opening times: Monday to Friday, 9 am to 2 pm.

    Advice for families with children aged 0 to 6 and who have developmental difficulties

    Further information (es)

    Last updated 04/11/2020

City pacts and agreements

  • Barcelona City Council has boosted the Agreement for Barcelona, a new tool for making the most of the city’s potential to overcome the Covid-19 crisis and provide a new boost for the city in agreement with the agents of the city’s economic, social, education, cultural, sporting and scientific sectors, and with a metropolitan perspective.

    The Agreement is a collective undertaking and proposal to find a positive way out of the crisis, working more intensively and together in relation to the main priorities that should help us advance towards Barcelona’s economic and social recovery while continuing to carry out the necessary transformations in favour of environmental sustainability in the next eighteen months.

    The Agreement of Barcelona has 10 main goals:

    1. To reactivate and strengthen Barcelona’s production and commercial sectors ​​as the economy’s main energising elements and job creators.
    2. To commit to resilient and innovative economic sectors, supporting diversification, thanks to the acceleration of the city’s digital transformation and technological capacity.
    3. To boost community action by reinforcing social services and their structuring with entities and the social fabric, in order to address the crisis and the new vulnerabilities that have now been added to existing inequalities, with a commitment to the role of care in our society.
    4. To turn housing into an economic, social and environmental response to the crisis.
    5. To strengthen the city’s healthcare and biomedical system, thus helping improve the public’s health and contributing to Barcelona’s consolidation as a safe and advanced city that is a leader in the provision of healthcare.
    6. To make progress towards a new urban model with a more local basis, giving new impetus to sustainable mobility, the reduction of emissions and renaturalisation, and reasserting the commitment to addressing the climate emergency.
    7. To make a commitment to building an education system and an education network that ensure equal opportunities and constitute the basic tool for ensuring social equity. To boost the city's science capital and its value for the definition of future strategies, and to consolidate Barcelona as a place for research.
    8. To promote access to culture by strengthening the city’s cultural and creative capital as Barcelona’s first-class heritage, a factor for cohesion and international visibility. To guarantee universal access to sport for all citizens as a tool for health and building association networks.
    9. To reactivate the city as a high-quality, safe and sustainable urban tourist destination and a leading place of professional exchange and talent recruitment and retention.
    10. To consolidate Barcelona’s active role in the international arena, committing to city networks, cooperation and multilateralism.

    Agreement for Barcelona. A new impetus for the city (ca) [PDF] 

    Last updated 21/07/2020

  • Over 260 community organisations from Barcelona and Catalonia have signed up to the manifesto by the Barcelona Municipal Immigration Council (CMIB) in defence of the rights of immigrants in relation to the Covid-19 health crisis.

    The manifesto by the CMIB, published early in April, calls on the state to regularise health workers without working permits, to formally validate qualifications in healthcare and socio-sanitary fields, and in general to protect the rights of immigrants, whose presence is essential in the spheres of care and domestic work, delivery services, cleaning and supermarkets.

    Many immigrants also belong to particularly vulnerable groups, such as the homeless, those seeking asylum those working in prostitution etc.

    The communication from the CMIB remains open for others to give their backing to it, which can be done by email to consellimmigracio@bcn.cat.

    Communication from the CMIB (es)

    Endorsed by (ca)

    Last updated 07/05/2020

  • The Cities Coalition for Digital Rights, created by Barcelona, New York and Amsterdam and made up of over 50 cities worldwide, has presented a joint declaration to safeguard digital rights in the use of technology to tackle the Covid-19 crisis.

    The declaration proposes 10 principles that should be followed in the application of digital technologies aimed at combating the pandemic:

    • Nexus and Proportionality
    • Impermanence
    • Consent and Trust
    • Privacy
    • Control
    • Openness and Transparency
    • Responsiveness
    • Participation
    • Social Innovation
    • Fairness and Inclusion

    Further information

    Last updated 29/06/2020

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