Skip to main content

Social support

#Covid19

Find out all the measures being adopted by Barcelona City Council to help city residents, with special attention being paid to the most vulnerable people, given the state of alert due to the coronavirus.

  • The health emergency caused by the coronavirus and the resulting lockdown have led to a rise in cases of male violence towards women. Given this situation, and during the return to normality, Barcelona City Council is strengthening its services for women.

    Here you will find all the care services you can contact if you are experiencing, or are at risk of experiencing, gender violence.

    Social support services in operation

    • The Care, Recovery and Shelter Service (SARA) offers:
      • General face-to-face assistance: 9 am to 3 pm, Mondays to Fridays, and afternoons, according to availability, for women who can’t go in the mornings (C/ Marie Curie, 16)
      • Emergency face-to-face assistance: 9 am to 1 pm, Mondays to Fridays (C/ Marie Curie, 16)
      • Telephone helpline: (9 am to 3 pm, Mondays to Fridays. Phone numbers: 932 915 910 / 920).
    • Alternatively, outside of SARA’s public opening times, you can contact the Barcelona Social Emergency and Urgent Care Centre (CUESB) (Tel: 900 703 030). The CUESB provides support 24 hours a day, 365 days a year.
    • Women’s support and information points (PIAD - 936 197 311) in Ciutat Vella, Eixample, Sants-Montjuïc, Gràcia, Horta-Guinardó, Sant Martí and Sarrià-Sant Gervasi will be offering face-to-face assistance by prior appointment. The other centres will continue operating remote services.
    • The socio-educational services run by the Agency for a Comprehensive Approach to Sex Work (ABITS- abits@bcn.cat) offer face-to-face support with appointments from Monday to Thursday, 9 am to 1 pm and 2 pm to 6 pm (Tel: 900 722 200; C/ València, 344). Every Friday, occasional direct aid continues to be given, by appointment. Service is still also being provided online
    •  The Municipal Unit against Human Trafficking (UTEH - unitatTEH@bcn.cat) offers face-to-face support by appointment on Tuesdays and Thursdays, 9 am to 2 pm, at their headquarters at Passeig de Sant Joan, 75, and support outside of normal services where necessary. Service is still also being provided online.
    • Remember there is also a free emergency gender violence helpline (365 days a year/ 24 hours a day) 900 900 120 and Whatsapp 671 778 540.

    Emergency accommodation

    Emergency shelter is guaranteed for women experiencing gender violence, thanks to the continued availability of the usual resources of houses, shelter flats and pensions, as well as options for other resources where necessary.

    Practical advice on prevention and detection

    If you are experiencing gender violence or you can collaborate to help people in this situation, here you will find advice on self-protection and detecting possible cases of emerging violence, as well as how to provide support without revictimising people or putting women at risk.

    • Are you experiencing gender violence? Read this advice on self-protection. 
    • Do you suspect there is a case of gender violence in your community? Read these recommendations on how to address the situation and protect women and children who may be at risk. 
    • Do you run a shop and suspect that a woman customer is experiencing gender violence? Read these guidelines  on how to address the situation and help women who may be at risk. 

    View and download prevention and protection materials in all available languages in this repository (Catalan, Spanish, English, French, Urdu, Arabic, Bengali, Chinese and Tagalog)

    Phone support service for men

    The Men’s Care Programme (SAH) is continuing to operate by phone (Carrer Garcilaso, Nº 23-27) is once again offering in-person service. Until the end of July, opening times are Monday to Thursday, from 9 am to 2 pm and 3 to 8 pm, and Friday from 9 am to 3 pm.

    You can also contact the SAH by calling 933 491 610, or by sending an email to sah@bcn.cat.

    The SAH is a service for any men who wish to change and improve their personal relationships, with the aim of avoiding the use of any kind of violence.

    Latest update 23/06/2020

  • Barcelona City Council has allocated an extra one million euros to reinforce various food projects for vulnerable people, together with social entities working in the city.

    An agreement with the Catalan Red Cross and Càritas worth half a million euros will add to the 29,000 pre-paid cards issued by municipal social services, enabling the two entities to reach at least 2,000 more vulnerable people.

    A line of special aid, also worth half a million euros, is to be used to help forty small neighbourhood social entities which have been running special food operations in response to the Covid-19 crisis.

    At the same time, the City Council is working with the Food Bank, Mercabarna and the farmers’ union to multiply the number of kitchens with the capacity to distribute meals in all city districts, based on making use of surplus food or donations.

    In addition, 20,000 guides on cheap healthy eating for families with children are to be distributed. The guides offer tips, menu suggestions and shopping lists to help people prepare healthy meals on a tight budget.  The guide is also available online and was produced in collaboration with the Fundació Blanquerna, at the Universitat Ramon Llull.

    Healthy and economical food for families with children (PDF) (ES)

    Further information (CA)

    Latest update 03/06/2020

  • The Barcelona Education Consortium's Summer Success 20 programme provides educational support to vulnerable students in secondary school and years 5 and 6 of primary school whose learning has been affected during the Covid-19 lockdown.

    The programme is held from 1 to 16 July in seventeen schools in the city, of which thirteen are secondary schools and four are all-through schools, with the established health safety measures in place.

    The schools host daily sessions of two hours each in groups of ten people, with forty students per school and a maximum of 680 students in the entire programme.

    The Summer Success programme is carried out with the collaboration of young university students, amics@grans and Great Friends, who carry out educational support work for all participating students based on the guidance issued by tutors and school and area coordinators.

    Once the programme has been completed, the leaders of the participating schools will receive a report of the students and their work. This will be used to improve the first-term assessment in academic year 2020-2021.

    Furthermore, this year the Neighbourhood Plan is working with the secondary schools Institut Bernat Metge and Institut Barri Besós (Sant Martí) and Institut Pablo Ruiz Picasso (Nou Barris) to supplement the school support work with artistic, literary and musical activities.

    Further information

    Last updated 07/07/2020

  • Thanks to the agreement between Barcelona City Council and Càritas, the Torre Baró open centre has already resumed its face-to-face activities and will be organising its July and August summer-camp activities for children and teenagers, aged 5 to 13, who live in the neighbourhoods of Vallbona, Ciutat Meridiana and Torre Baró. The activities will be carried out in groups of a maximum of ten children, invariably following health-protection regulations.

    Set up thirty years ago, the centre assists children and teenagers in situations of poverty and social exclusion and is aimed at improving their opportunities and living conditions.  The centre offers them extra schooling, workshops, manual work, IT classes and recreational activities aimed at the children’s comprehensive growth and development.

    The Torre Baró open centre is re-opening in the framework of the economic crisis caused by the COVID-19 pandemic, a time when the community action that these types of projects are implementing is playing a major role in supporting children and families.

     

    Further information

     

    Last updated 29/06/2020

  • This month will see 20 community centres starting up, neighbourhood facilities fitted out by the City Council to help local people combat the crisis.

    We are talking about casals de barri and other local facilities that will operates as reference centres at the disposal of community organisations and networks, with organisational and financial support plus direct contact with municipal social services. The aim is to strengthen the social fabric and neighbourhood networks beyond the pandemic.

    A total of €365,000 is being invested in the 20 centres.



    The community centres will enable permanent working teams to be established between the facilities and municipal social services staff open to local entities, to facilitate collective and shared detection and consideration of the needs of vulnerable local residents.

    Entities using these centres will find:



    • Individual protection equipment
    • Hygiene products and disinfectants
    • Internet connection points with a video-conference terminal
    • Mobile phones
    • A printer for posters and signs and help with designing and producing them
    • Clean, disinfected rooms for F2F meetings
    • Space for attending to people
    • Storage
    • Transport service for materials


    These facilities may also be organised as reference spaces for joint advice on carrying out community projects. Each facility will be able to put together a project adapted to the needs of their neighbourhood.

    The 20 community centres are as follows:

    Ciutat Vella

    • El Raval Neighbourhood Centre
    • Facility to be decided

     Eixample

    • Espai 210 Neighbourhood Centre
    • Espai Calàbria 66

    Sants-Montjuïc

    • La Vinya Neighbourhood Centre
    • La Lleialtat Santsenca

    Les Corts

    • Les Corts Civic Centre

    Sarrià-Sant Gervasi

    • Can Rectoret Neighbourhood Centre
    • Casa Orlandai Civic Centre


    Gràcia

    • El Coll Neighbourhood Centre

    Horta-Guinardó

    • Mas Guinaradó Neighbourhood Centre
    • Carmel Civic Centre

    Nou Barris

    • Ton i Guida Neighbourhood Centre
    • Torre Baró Neighbourhood Centre
    • Can Basté Civic Centre

    Sant Andreu

    • Torre de la Sagrera Neighbourhood Centre
    • Trinitat Vella Civic Centre

    Sant Martí

    • Besòs Neighbourhood Centre
    • Verneda Neighbourhood Centre
    • Antoni Miró Peris Neighbourhood Centre

    The plan is to extend the centre network to a total of 30 throughout the city in a second phase.

    Further information

    Last updated 23/06/2020

  • As part of the exceptional measures against the Covid-19 crisis, Barcelona City Council has launched a specific procedure for accepting donations intended for funding social-assistance, healthcare and economic-promotion programmes, as well as any other programmes the City Council thinks fit and implements for the purposes of mitigating the effects of the pandemic.

    How can I contribute?

    The procedure is straightforward. To make a donation using a credit or debit card, all you have to do is follow the steps described at the following link:

    Make a donation (ES)

    You can also use the Bizum application to make your donation, using the number 00148

    Can I get a receipt for my donation?

    A certificate for the donation made, which entitles holders to the tax benefits set out in Act 49/2002, of 23 December, on the tax regime for non-profit organisations and the tax incentives for patronage, can be obtained in the following ways:

    • If the donation was made using a direct link, in the coming weeks and without the need for any further procedure or request, the certificate confirming payment of the donation will be issued and sent.
    • If the donation was made using the Bizum app, a request should be made using the same app, where the municipal email address is indicated to which all requests should be sent. The certificate confirming payment of the donation will be sent in the next few weeks.

    In both cases, the person whose name the donation was made in should indicate on the request for the certificate that they consent to Barcelona City Council handling their data to check they are correct and to send the certificate to the designated email address.

    Any queries should be directed to tresoreria@bcn.cat.

    See the decree (CA)

    The City Council will be detailing all donations and how they have been used, with an account to be made available on the website ajuntament.barcelona.cat

    Latest update 25/05/2020

  • The Municipal Telecare Service serves around 88,095 users, most of whom are elderly and dependent people. It is a permanent home care service that operates 24 hours a day, 365 days a year and connects users to a care centre that manages the services required to deal with urgent situations.

    The Radars community project, for its part, continues to serve its 1,600 users on the phone. About 200 volunteers call the elderly each week to support them and connect them to the network of local residents. In addition, the project continues to work together with businesses, pharmacies and neighbourhood associations to combat loneliness among the elderly.

    Municipal Telecare Service

    Radars community project


    Last updated 02/07/2020

  • The municipal meals programmes (Meals at Home, Meals in Company, soup kitchens and facilities set up to attend to the homeless) were beefed up during the state of emergency to ensure balanced, healthy food is available for vulnerable people who for various reasons might be short of food. 

    Now, once the state of emergency has ended, the extra food facilities put up during the crisis have closed. From now on, food grants will be provided through the municipal Social Services.

    The number of meals distributed to vulnerable people since the start of the crisis rose by 192%, to reach 11,150 meals a day. In addition, in the first two months after the start of the state of emergency, municipal social services awarded 9,292 emergency aid payments with an overall value of 3 million euros. Most of the financial aid awarded was to cover food and housing costs.

    Latest update 30/06/2020

  • Families with children with ages ranging from pre-school to the fourth year of compulsory secondary education can now apply for school meal aid for the academic year 2020-2021. There are two periods in which to do this: The first one ends on 9 July, and the second will be from 7 to 20 September.

    For the academic year 2020-2021, the ordinary school meal subsidy will increase to 70% of the maximum daily amount, while the extraordinary subsidy will increase to 100%, a total of €6.33 per day. All pupils included in the Plan for equal access to education are eligible for the extraordinary subsidy.

    Furthermore, the income threshold for eligibility is increasing, so that more families can benefit.

    Applications can be made through the Barcelona Education Consortium website as a Covid-19 prevention measure. Helplines have been established on telephone numbers 667 386 863 and 638 684 531 to help families with the application process. Alternatively, you can make an appointment at the Education Consortium’s offices.

    School meal aid.2020-2021 call

    Last updated on 07/07/2020

  • Public services for housing emergencies are being kept open so to ensure responses to any unforeseen emergency situations that may occur and protection for people in vulnerable situations. Notification of exceptional and unforeseen housing emergencies will need to be given by telephoning the 010 public help and information line.

    The Loss of Home and Employment Service (SIPHO) and the Prevention, Intervention and Mediation Service in Public Housing (SPIMHP) and emergency public housing stock repairs will therefore remain active.

    In addition, Barcelona City Council will not be charging rent for its housing stock’s dwellings and commercial premises during the months of April, May, June and July. This measure will benefit around 10,000 families.

    As from August, rent payments for these months will be staggered over 36 months and reduced, if necessary, to adapt to the new financial conditions of each user family.

    The City Council is also continuing to provide financial aid for families living in flats from Barcelona's Social Rental Housing Pool. Tenants under this programme who suffer a reduction in their income as a result of the coronavirus crisis will have to communicate this to the Barcelona Municipal Housing Institute (IMHAB), so that it can provide financial aid for their rent payments.

    In addition, the City Council can provide you with information about the procedure for state subsidies activated for the payment of rents, loans and mortgages.

    Here is a list of the online and telephone numbers for the main municipal housing services currently in operation:

    • Housing emergencyand information on subsidies for paying rents and mortgages: 010 (free of charge, seven days a week, from 7 am to 11 pm)
    • Procedures relating to subsidies to pay rents and mortgages. An email needs to be sent to the district housing office for the dwelling in question:
      • Ciutat Vella: ohcv@bcn.cat
      • Eixample: oheix@bcn.cat
      • Sants-Montjuïc: ohstm@bcn.cat
      • Les Corts: ohlc@bcn.cat
      • Sarrià-Sant Gervasi: ohssg@bcn.cat
      • Gràcia: ohgr@bcn.cat
      • Horta-Guinardó: ohhg@bcn.cat
      • Nou Barris: ohnb@bcn.cat
      • Sant Andreu: ohsa@bcn.cat
      • Sant Martí: ohsm@bcn.cat
    • Review of public housing pool rates for tenant families whose income has reduced due to the coronavirus crisis. Email: imhab@imhab.cat
    • Maintenance emergencies for public housing stock dwellings: 932 915 404 / 424 / 406 // 932 918 533. Email: imhab@imhab.cat. You can also report maintenance emergencies through the online channel in the IMHAB’s Users Area.

    Housing (ES)

    FAQs (ES)

    Latest update 23/06/2020

  • Barcelona's Mayor, Ada Colau, has written to Spain’s Prime Minister, Pedro Sánchez, to propose a State agreement over the right to housing.

    The Mayor’s letter to the Spanish Prime Minister calls on him to lead a strategy that would bring all the state's public authorities in line and coordinate them for the purposes of progressing towards a new housing-policy model that was geared to protecting and guaranteeing this fundamental right.

    The Mayor also demanded an amendment to the Act on Budgetary Stability and Financial Sustainability which would enable local authorities to use surpluses they have accumulated for allocation to mitigate the effects of the Covid-19 crisis.

    The Mayor’s letter was accompanied by a working document with proposals for this new strategy, inspired in the municipal experience:

    • To prolong suspended evictions for another six months, which would join the other six initially provided for, and extend leases for another six months.
    • To promote the building of affordable housing with a reduction in VAT in protected-housing promotions.
    • To encourage authorities to buy housing below market prices.
    • To make purchases of dwellings by large property owners conditional on an obligation to allocate part of their properties to affordable housing.

    Letter from the Mayor of Barcelona

     Last updated: 21/05/2020

  • Energy Advice Points (PAE) continue to provide services online and over the phone, to ensure citizens’ energy rights during the lockdown exit process.

    You can get advice and support on topics relating to the supply of energy:

    • By phone: on 930 008 054 (Mondays to Fridays, 9 am to 2 pm).
    • By email, at the following addresses:

    Ciutat Vella: paecv@bcn.cat

    Eixample: paeeix@bcn.cat

    Sants-Montjuïc: paestm@bcn.cat

    Les Corts: paelc@bcn.cat

    Sarrià-Sant Gervasi: paessg@bcn.cat

    Gràcia: paegr@bcn.cat

    Horta-Guinardó: paehg@bcn.cat

    Nou Barris: paenb@bcn.cat

    Sant Andreu: paesa@bcn.cat

    Sant Martí: paesm@bcn.cat

    In cases of water, gas or electricity being cut off, or if you want information on measures which can get your bills down, you can also contact PAE services via the City Council’s online support channel (to apply you need to fill in a form and attach supporting documents):

    Energy rights 

     Last updated: 20/05/2020

  • The Home Care Service (SAD), which helps 24,000 people, is still running and offering a special service for the 3,000 people with no family network and for whom this is the only care service they get.

    SAD staff attend to these people following the protection guidelines established by the health authorities.

    Four teams have also been set up specifically to attend to people who test positive for Covid-19 . The teams are currently helping sixty users in this situation.

    Home Care Service (SAD) (CA)

    Latest update 19/05/2020

  • Barcelona Social Emergencies Centre (CUESB)(C/ Lacuna, 25. Tel. +34 900 703 030) operates without interruption 24 hours a day, 365 days a year. The CUESB offers an ongoing counselling service and deals with any social emergency situation in the city.

    Further information (ES)

    Last updated on 03/07/2020

  • Since the start of the state of emergency, social operations to cover the most basic needs of vulnerable groups have been reinforced. One of these needs is food.

    In addition, Barcelona City Council will allocate an extra million euros to reinforce various food projects for vulnerable people together with the social entities working in the city.

    It is also launching a project, in partnership with the Food Bank, the Barcelona wholesale market and the Farmers' Union, to increase the number of kitchens with capacity to distribute meals in every district of the city.

    Where can I get a meal or packed lunch? (ES)

    Mercabarna companies are also collaborating here by donating to food banksfresh products that are not for sale. They donated 59,000 kg of fruit and vegetables during the first three weeks of the lockdown.

    Last updated: 03/06/2020

  • Community support networks have been created in every city neighbourhood, in order to deliver food to the homes of people who need it most. Find out all about it and take part!

    Community support networks in each neighbourhood (CA)

    Shopping hubs, retailers’ associations, municipal markets and city trade associations have also shown their solidarity by promoting support initiatives that help to deal with the Covid-19 crisis. These include free deliveries of food to local residents over the age of 65 and specific campaigns to help city residents to get in contact with shops which sell essential goods and are offering a home delivery service. Come and collaborate!

    Solidarity actions from the commerce sector (ES)

  • The aim of the VinclesBCN app is to strengthen the social relationships of over-65s who are feeling lonely. This application, which now also includes a healthcare channel to provide information about Covid-19, enables users to communicate and interact with their friends and family through video calls and video or voice messages, as well as with elderly people belonging to the Vincles user group.

    VinclesBCN is a very valuable tool for keeping in touch with the most vulnerable people, providing them with emotional support and finding out how they are doing and whether they need anything.

    The user’s family and friends can download the VinclesBCN application on their smartphone. The app is available for Android and iOS.

    VinclesBCN (ES)

    Last updated: 19/06/2020

  • Shelter for the homeless

    Barcelona City Council has made an extraordinary budgetary allocation of €9 million to ensure assistance for homeless people, due to the Covid-19 health crisis.

    This investment will be used to cover the seven accommodation facilities that have been set up in the city during the lockdown period, as well as the places in a specific hotel. Thanks to the collaboration of social organisations and institutions, this all adds up to over 750 additional places.

    Three of the emergency facilities, which are a pioneering initiative in Spain, will continue to operate until at least 31 December:

    • The facility exclusively for women, run by Progess.
    • The facility for young people living on the street, run by Superacció.
    • The facility for people suffering from addictions, provided by the Pere Tarrés Foundation and run by the Welfare and Development Association (ABD).

    Maintaining these facilities will increase the City of Barcelona's capacity to provide shelter and specialised social care by nearly 160 places.

    Furthermore, the two pavilions provided by Fira de Barcelona, with a capacity for accommodating up to 450 people, are expected to stay operational until 30 September as a night-time shelter (providing dinner, breakfast, hygiene, laundry and clothing), thanks to the Red Cross and the Health and Community Foundation.

    The Pere Calafell emergency facility will close temporarily on 30 June so that renovation work can be carried out over the summer.

    The Sant Joan de Déu Social Services facility and the Healthcare Hotel run by Sant Pere Claver - Social Services Foundation, designed to facilitate isolation for people with COVID-19 symptoms or who have come into contact with others who have tested positive, will continue to operate as long as the healthcare situation so requires.

    Hygiene and food

    The following facilities are providing meals or picnics to people in need:

    • Menjador Social Paral·lel (Sants-Montjuïc). 
    • Care Service for Immigrants, Emigrants and Refugees (SAIER) (Sants-Montjuïc). 
    • Parròquia de Santa Anna (Ciutat Vella).
    • Parròquia de Sant Cebrià (Horta-Guinardó). 
    • Menjador Tànger (Sant Martí)
    • Casal de Barri La Llacuna (Sant Martí)
    • Menjador Social Navas (Sant Andreu)
    • La Terrasseta (Gràcia)
    • Menjador Les Corts (Les Corts)

    Where to go if you need shelter?

    • In the event of a recent or imminent loss of your dwelling:
      • Social services centres.
      • Barcelona Social Emergencies Centre (CUESB) C/ Llacuna, 25.Monday to Sunday, 24 hours a day.Tel.900 703 030
    • If you find yourself in a homeless situation:
      • Social service professionals in the street-assistance teams.
      • Offices of the Public Space Social Intervention Services (SIS) Pg.Pujades, 29.Monday to Friday, 9 am to 2 pmTel.934 864 991.
      • Immigrant, Emigrant and Refugee Assistance Service (SAIER). C/ Font Honrada, 10.Monday to Friday, 9 am to 3 pmTel.932 563 800.
      • Barcelona Social Emergencies Centre (CUESB)

    Press release (CA)

    Further information (ES)

    Latest update 30/05/2020

  • Domestic workers suffer from a large violation of rights at the structural level and from a high level of job insecurity. Despite the fact their work is essential, they can find themselves even less protected.

    Barcelona Cuida has a telephone helpline and an assistance service for providing domestic and care workers and carer families with information and advice on the health crisis caused by the outbreak of the Covid-19 virus.

    For domestic and care workers

    • For consultations and health queries on protection against the Covid-19 virus: telephone 934 132 555 (Mondays to Fridays, from 8 am to 3 pm). 
    • For emotional support and counselling should you feel anxious or nervous, have difficulty sleeping etc.: free-phone helpline 900 505 805 (Mondays to Sundays, from 6 am to 12 midnight). The access key is “DOMICILIO 2020”.​
    • Legal advice (Employment Rights, Barcelona Activa): 932 346 120 / 21 / 22 (Monday to Friday).

    For carer families with hired helpers:

    For advice on what can be offered regarding employment to people hired to carry out domestic work or to care for people in their homes: telephone 934 433 040 (Mondays to Fridays, from 10 am to 1 pm and Wednesdays from 4 pm to 7 pm) email to anemperfeina@pangea.org. 

    The service will be closed in August and only attend to urgent queries.

    Further information for everyone:

    Barcelona Cuida provides remote assistance Mondays to Fridays, from 8 am to 2 pm and from 3pm to 7pm, by telephone (on 934 132 121) and by email (at barcelona.cuida@bcn.cat).

    It has also published four videos with clear instructions on how to adopt the general protective measures established by the authorities against the Covid-19 virus.

    Extraordinary financial aid for domestic workers

    As of 5 May and up to a month after the state of alert has ende, domestic workers who have stopped working or had their working hours cut because of the Covid-19 health crisis may apply for the exception unemployment benefit approved by the Spanish government.

    FAQs on the extraordinary financial aid for domestic workers

    Barcelona Cuida

    Latest update 02/07/2020

  • Barcelona’s cemeteries are open at their usual times.

    As from 26 June, wakes in funeral homes and farewell ceremonies must be limited to 50% of maximum visitor capacities where they are held inside a facility and without any restrictions if they are held outdoors, as in the case of burials.

    At this stage of getting back to normal, farewell ceremonies may be held by families who suffered a loss during the health emergency and were unable to say their farewells due to the restrictions in force at the time.

    Funeral services are being reinforced with the following resources:

    • More mortuary space for deceased persons in their installations.
    • More vehicles to transfer deceased persons from hospitals, homes, residencies and other health centres.
    • Provision of a telephone helpline for relatives to ensure they receive appropriate attention and to help speed up the procedures required for initiating the process.

    Cementiris de Barcelona have also brought forward the planned extension to the Islamic section in Collserola cemetery. The extension will make a further 72 graves available, distributed in 24 tombs, as well as two blocks of niches with a total capacity of 96 places.

    FAQs on funeral services, cemeteries and cremations

    • If a family doesn’t have a niche, but they want to get one, can they be provided with one at this time?

    Yes. There are burial sites available in different places in Barcelona, especially in Montjuïc and Collserola.

    • Is the price of the basic service going to change, now that people can hold wakes again?

    Burial costs will depend on the needs of users and what they choose.

    • If the person has death insurance, does this cover the service?

    Yes, if the deceased person has death insurance, their family members may freely choose the services and products they wish to hire. They are also entitled not to use the full insurance payout amount and to ask for the balance to be returned to them.

    • What will happen if the deceased has no family members and no one comes to claim their remains?

    The burial will be processed as a free service. This will include basic services (but not the wake or ceremony), in other words: collecting, transporting and preparing the deceased person's body; the coffin; the necessary procedures and burial or cremation.

    • Is it mandatory for people who have died from COVID-19 to be cremated?

    No, it is not mandatory. They can be buried in the family burial site, in a site rented for 5 years or in a newly assigned one. The basic service allows you to choose between burial or cremation, as long as the resources are available.

    Can I go to my family member’s burial?

    Yes.
    Remember that you must maintain a social distance of 1.5 metres from others, and wear a mask whenever social distancing is not possible.
    You are also requested to respect social distancing during the burial.

    • Can I go to my family member's cremation?

    Yes.
    Remember that you must maintain a social distance of 1.5 metres from others, and wear a mask whenever social distancing is not possible.

    • When will I be able to collect my family member’s ashes?

    The day after the cremation. Staff at the Montjuïc Cremation Centre will tell you the date and time.

    • If I don't want the ashes brought to my home, would the Montjuïc Crematorium look after them for me?

    Yes, without any additional cost, for one month. Once a month has passed, you can then sign up to the service for looking after the ashes.

    • Can I hold some type of farewell ceremony once lockdown is over?

    Cementiris de Barcelona will provide spaces within its grounds for families to hold farewell services, once the situation has returned to normal. Our Office of Religious Affairs also can also put you in contact with the relevant religious community or tradition for spiritual support, should you require it, in which case please write to us at the email address oar@bcn.cat.

     

    Last updated on 29/06/2020

  • Barcelona has started the Municipal Quarantine Support Programme to guarantee proper isolation for people affected by Covid-19, or those who have been in close contact with a positive case and have difficulty meeting the health recommendations because of their housing or socio-economic situation.

    The programme has opened a new Health Hotel with 80 rooms and readied 85 unused tourist flats (lent by various operators until the end of June) for this purpose.

    Users will be referred from primary healthcare services operated by the Catalan government’s Ministry of Health, which identifies difficulties people have self-isolating at home, with the support of a specialist municipal office.

    The quarantine support programme also includes home services. This includes, for example, carrying out up to 500 home cleaning and disinfections, distributing up to 3,000 face masks, gloves and other protective materials, the regular collection of waste and pet care services.

    Food hampers are also to be distributed, as well as cleaning and hygiene products, with ready-made meals delivered to people at home.

    The programme is being carried out in collaboration with Open Arms, the Red Cross, the Food Bank, World Central Kitchen, Sagardi, Food for Good and the Hope and Help Foundation.

    Last updated 08/05/2020

  • As a preventive measure to stop the spread of the Covid-19 virus, the Care Service for Immigrants, Emigrants and Refugees (SAIER) is only dealing with social and legal emergency situations at C/ de la Font Honrada, 10, Mondays to Fridays from 9 am to 3 pm.

    This is a face-to-face service without the need for an advance appointment.

    Care Service for Immigrants, Emigrants and Refugees Assistance Service (SAIER)

  • Barcelona City Council is helping to ensure that elderly people living in old people’s homes who are showing symptoms of Covid-19 can be transferred as quickly as possible.

    To this effect, the City Council and Open Arms have agreed that the humanitarian organisation will help with transferring elderly people who are in this situation.

    The agreement is that there will be five units (each one made up of two Open Arms volunteers) which will help with transfers. This action will be carried out in accordance with the operation coordinated by the Government of Catalonia, the authority responsible for old people's homes.

    The City Council has also started to distribute 300 tablets among these facilities to make it easier for residents and their families to communicate with each other.

    This initiative has been launched because isolation has meant that many residents in old people's homes are unable to see or speak to their families. It is also a support tool for the healthcare staff working there.

    The devices are part of the Vincles BCN service (ES), which provides support for lonely elderly people and had been prepared for future new users. The tablets can be used for instant messaging applications and to make video calls.

    Spiritual support

    In addition, a new communication channel to provide spiritual support for elderly people in care homes is being launched.

    The spiritual support will be provided through the Vincles BCN tablets, which will enable elderly people to contact representatives of a variety of religious denominations, in view of the diversity in the city.

    The list of contacts provided by this service has been drawn up by the Office of Religious Affairs in collaboration with the Catholic, Orthodox and Evangelical churches and the Muslim and Jewish communities.


    Latest update 27/04/2020

  • The child development and early intervention centres (CDIAP) in Ciutat Vella and Nou Barris, which cater for the needs of children aged between 0 to 6 years with alterations in their development and those at risk of experiencing them, are continuing to provide telephone and online assistance.

    CDIAPs [Disability and support services] are adapting their family support and accompaniment according to children's specific situations and needs during this time of lockdown and changing routines, as well as the specific circumstances experienced by each family.

    Therefore, specific videos and materials have been prepared, designed especially for the needs of the families concerned, including psychomotricity advice, stretching exercises, abdominal massages, stories and songs. And 52 reports have been issued, so that children who need to go outside may do so, provided that they are accompanied by a family member.

    CDIAPs are also offering advice to provide emotional support. And, if situations involving vulnerability or risk are detected, they will be channelled through Social Services centres.

    Families that need to ask for support for their children or who already have this support but would like to get in touch with a therapist can contact

    Ciutat Vella EIPI Child Development And Early Intervention Centre: 

    • By email: eipicv@bcn.cat
    • By phone: 932 564 685 (9 am to 2 pm, Mondays to Fridays).

    Nou Barris EIPI Child-Development And Early-Intervention Centre: 

    • By email: eipinb@bcn.cat
    • By phone: 932 564 700 (9 am to 2 pm, Mondays to Fridays).

    Healthcare, education, and social professionals and professionals from other areas can also continue referring families through these same contact channels, but not face-to-face. 

    CDIAPs provide a free universal service.

    Advice for families with children aged 0 to 6 and who have developmental difficulties

    Further information (ES)

    Latest update 20/04/2020

  • A shock plan is being launchedin those neighbourhoods in Barcelona which have the highest number of people affected by the coronavirus. The actions are being carried out in various parts of Nou Barris, Sant Andreu, Sant Martí, Horta-Guinardó and Ciutat Vella.

    The first measure is a specific cleaning service including the disinfection of waste containers and reinforced cleaning around healthcare facilities and care homes. The process started in Horta-Guinardó, Nou Barris and Sant Andreu in early April with the weekly (more frequently in neighbourhoods with higher numbers of Covid-19 cases) disinfection of all waste containers, and it will gradually include other neighbourhoods in the city.

    Another measure included in the plan is the mobilisation of over sixty street liaison officers to provide information, in locations previously identified as problematic, on the need for the lockdown and the measures that must be taken when queueing for essential services and food shops.

    These teams have also been tasked with detecting people in a situation of vulnerability due to the disease or who are engaging in risky behaviour.

    The city police have also stepped up their presencein order to enforce the lockdown measures. More resources are also being allocated to the provision of basic information on cleaning, protection and the lockdown to as many people as possible by means of vehicles with PA systems and 16,000 information posters on streets, squares, building entrances and shops.

    Phonecalls are also being made to users of local services and neighbourhood plan projects in order to support them during the lockdown and detect any situations of vulnerability.

    Further information

    Latest update 19/05/2020

  • The campaign “Cistella contra la Covid” saw 20,000 food hampers distributed among the over-70s, people with chronic illnesses and people isolating and affected by Covid-19 in Barcelona.

    The hampers also included healthcare recommendations and information on municipal services in relation to the Covid-19 crisis, as well as on services offering remote food sales and home deliveries in the neighbourhood.

    The goal was to minimise the risk of these groups having to leave their homes to go shopping, thus reducing the risk of infection.

    The initiative gave priority to people with no family networks or neighbours who could do their shopping for them.

    In all, 220 tonnes of food was distributed.

    The campaign was coordinated by Barcelona City Council and the Government of Catalonia, with non-profit collaboration from some twenty entities and companies.

    Further information

    Latest update 08/05/2020

  • Barcelona is going to allocate €400,000 to international cooperation projects that will help other countries tackle Covid-19.

    This is an extraordinary call for applications open to any entity or NGO accredited as being an expert in humanitarian action and emergencies specialising in the field of health, water, sanitation and hygiene.

    These organisations will be able to submit their applications online between 14 and 20 May. The maximum amount that may be requested will be €80,000 and the actual amount must not exceed 80% of the total cost of the intervention, which shall last a maximum of 12 months and must begin this year (2020).

    Preference will be given to interventions in territories regarded as priorities in the 2018-2021 Barcelona Cooperation for Global Justice Master Plan: Jordan (Amman), Lebanon (Sidon), Morocco (Tetuan), Mozambique (Maputo), Senegal (Dakar), Tunisia (Tunis), Colombia (Cali, Medellín and Bogotá and the Palestinian populations of the West Bank and the Gaza Strip.

    Barcelona is the first public authority in the Spanish State to approve extraordinary international cooperation aid to mitigate the situation caused by the pandemic.

    Terms and Conditions for the call (ES)

    Latest update 05/05/2020

  • Over two hundred and sixty community organisations from Barcelona and Catalonia, including the Civic Council, the highest advisory and participatory body in municipal politics for the city’s network of associations, have signed up to the manifesto by the Barcelona Municipal Immigration Council (CMIB) in defence of the rights of immigrants in relation to the Covid-19 health crisis.

    The manifesto by the CMIB, published early in April, calls on the state to regularise health workers without working permits, to formally validate qualifications in healthcare and socio-sanitary fields, and in general to protect the rights of immigrants, whose presence is essential in the spheres of care and domestic work, delivery services, cleaning and supermarkets.

    Many immigrants also belong to particularly vulnerable groups, such as the homeless, those seeking asylum those working in prostitution etc.

    The communication from the CMIB remains open for others to give their backing to it, which can be done by email to consellimmigracio@bcn.cat.

    Communication from the CMIB

    Endorsed by

    Latest update 07/05/2020

  • Barcelona’s Education Consortium has distributed 3,000 tablets connected to the internet so that students in vulnerable situations can access online education.

    Thanks to these devices, the most vulnerable students can access platforms with educational content that will be used for providing distance learning during the last term of the school year.

    Priority will be given to students in the 6th year of primary school and the 1st year of secondary school, as part of the Plan against school segregation.

    At the same time, work is under way to obtain other consignments of tablets provided by individuals or private initiatives and make them available to Barcelona's students.

    Èxit Programme

    This Barcelona Education Consortium programme to promote equal opportunities in education is continuing during the Covid-19 health crisis.

    The programme is being carried out with the collaboration of university students who, during the lockdown, are continuing to reinforce online school work and ensure that the most vulnerable students and those whose families are unable to support them in their online activities can maintain their engagement with school work.

    Remote translation service

    The remote translation service is also helping to make telephone contact between schools and families more effective.It covers 52 languages and is operational 24 hours a day.

    Neighbourhood Plan

    For its part, the Barcelona Neighbourhood Plan (ES) has distributed 1,815 sets of school materials to nearly 3,000 children, among families receiving school-dinner subsidies at the 30 state primary schools covered by the neighbourhood plan.

    Further information

    Latest update 22/05/2020

  • Some 1,200 mobile devices have been distributed in hospitals and health pavilions so that isolated patients can talk to their family.

    The devices have been distributed around the main hospital centres in Barcelona (Vall d’Hebron, Hospital de Sant Pau, Hospital del Mar and Hospital Clínic) and the respective health pavilions (Guinardó Sports Centre, Claror Marítim Sports Centre and INEFC), as well as hotels equipped for medical use.

    The technology includes tablets, mobile phones, modems, state-of-the-art computers and screens for video conferences.

    These devices will facilitate communication between isolated patients and their family.

    They also enable medical staff to access patients’ clinical records and to exchange information between medical facilities.

    Further information (ES)

    Latest update 27/04/2020

  • Three Barcelona Metropolitan Transport (TMB) solidarity buses have begun transporting people affected by the Covid-19 virus from hospitals to health centres, hotels and facilities that have been adapted to accommodate these patients. They are people who have been released from hospital, but under the condition of going into confinement in specific places other than their homes.

    Over two hundred TMB drivers have volunteered to drive these buses.

    The buses have been prepared and adapted for transporting patients, with a physical separation between the passenger area and the driver's cab. A strict cleaning and disinfection protocol is applied every day.

    The drivers are working with the required personal protective equipment and they are supported by healthcare operational staff to avoid any risk of contagion. When the vehicles finish their service they are subjected to a cleaning and decontamination process at the bus depot.

    Further information

  • The “Let’s look after those looking after us” initiative provides free resources to make up for and reduce the tension being experienced by front-line professionals attending to the public during this period of struggle against the coronavirus pandemic.

    This campaign is specifically aimed at people working in the healthcare sector, the social services, the carer and cleaner sectors, the police and security forces, supermarkets, pharmacies and transport, among other things.

    “Let’s look after those looking after us” puts a series of videos at their service, offering advice from sports and healthcare professionals on relaxing physical activities, remedial physiotherapy exercises and nutritional recommendations.

    The contents were designed to deal with the needs arising from the highly demanding personal and work situation that such people are currently subject to.

    In addition, each block has an email address available for professionals from these three areas to send personalised answers to any queries that may arise over the application of the exercises and the advice provided.

    “Let’s look after those looking after us” is an initiative launched by the City Council in the framework of the “BCN es mou dins de casa” campaign.
     
    Let's look after those looking after us

    Latest update 12/05/2020

  • The Cities Coalition for Digital Rights, created by Barcelona, New York and Amsterdam and made up of over 50 cities worldwide, has presented a joint declaration to safeguard digital rights in the use of technology to tackle the Covid-19 crisis.

    While it’s important to recognise the crucial role that digital technologies can have in containing and resolving the current crisis, it’s also necessary to ensure that their application does not pose a threat to people’s digital rights.

    Because of this, the declaration includes 10 principles to guide the development and use of technological applications to combat the pandemic and safeguard people’s digital rights:

    • Nexus and Proportionality
    • Impermanence
    • Consent and Trust
    • Privacy
    • Control
    • Openness and Transparency
    • Responsiveness
    • Participation
    • Social Innovation
    • Fairness and Inclusion

    Meanwhile, Barcelona City Council will be launching a pioneering AI municipal strategy in Europe. This is an action plan for developing an ethical and reliable technological municipal model and for ensuring that emerging technologies will be at the service of city residents.

    The strategy falls under the framework of the COVID-19 crisis, which has speeded up the digitalisation of economic and social activities but has also caused new technological risks, which may cause inequalities and forms of discrimination.

    Further information

    Latest update 29/06/2020

Share in social networks

  • Next
Go to start