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This information applies to Grec 2020 shows scheduled at the following venues: Teatre Grec, Teatre Lliure, Mercat de les Flors, MNAC and the Museu Marítim de Barcelona (Drassanes)

 

Buying tickets

 

Where can I buy tickets?

You can buy tickets online from the Festival’s website, www.festivalgrec.barcelona, in person at the Tiquet Rambles (Palau de la Virreina, La Rambla, 99, 08002 - Barcelona) Monday to Friday, from 10 am to 8.30 pm, and from ticket desks at the performance venues (open on the days of the performance at least one hour before the show begins).

I’ve encountered a problem with the online ticket-purchasing process

If you made the purchase online from the Festival's website www.festivalgrec.barcelona, you will need to contact us by sending an email to festivalgrec@arteyocio.com, the address of the company managing our ticket-sale system, or start an online conversation by clicking on the chat button you will find at the bottom of the website. You will be offered the quickest response possible, depending on the volume of inquiries or incidents. You can also check your spam box in your email account in case our response arrived there.

How can I register with the ticket-sale website?

The Festival’s ticket-sale website include a Personal space, where all the purchased tickets are stored. During the purchase process you will need to register to access this space.

If you've already made online purchases at previous editions of the Festival, you’ll have to enter the same email address you provided at the time, press “Remember password”, and then follow the instructions.

If this is the first time you’re purchasing online, you will have to provide all the data requested and follow the instructions up to the completion of the purchase.

Why do you have to provide data during the purchase process?

Registering enables us to send tickets to your email address, create a personal space for storing your purchases, protect against computer fraud and offer services such as the possibility of reprinting tickets. In the event of cancellations, delays or changes to shows, notifications will be sent preferably by email. We can use mobile telephones if we detect that the email address provided during the purchase experiences an error in receiving notifications. In addition, and because of the exceptional circumstances, the Catalan Ministry of Health may require access to such information if necessary. Postcodes, sex, dates of birth and nationality are used purely as statistical data. In addition, you will have the last word over the option of whether or not to receive information on the Festival. If you prefer not to receive such information, all you need to do is leave the corresponding option unticked during the purchase process.

I’ve lost or forgotten my password. How can I recover it?

If you’ve lost or forgotten your password, click on “Recover password” and we’ll email you instructions on how to create a new password.

How can I amend the data from my account?

You can amend the personal data from your account by accessing the “My Data” section in My Space.

How can I print my tickets?

To help reduce the use of paper, we recommend you carry your ticket in digital format, whenever possible. Once your order is completed, you will receive a confirmation email with your tickets attached, at the email address you provided. To access the venue all you need to do is open the attached document in your mobile device and show it to the festival staff so they can scan it.

If you have no device for displaying it on screen, you can print out the documents received and show them at the venue’s entrance. To prevent errors in access scanning, the printed document must be clear and sharp.

Tickets will always be available from the My Purchases section in My Space.

Can I bring digital-format tickets on my mobile?

For all shows for which tickets are sold on the Festival’s official ticket sale website, you can access the corresponding venue by showing your digital-format ticket on your mobile. Tickets will also be available from the My Purchases section in the My Space section of the website.

Do children have to pay to attend shows?

For children under the age of 3, admission in free, but they are not entitled to a seat.

Remember to consult the specific recommendations for each show.

If I am unable to attend the show, what can I do?

No exchanges or refunds will be accepted. Tickets are unnamed and can be used by anyone. Where a ticket has been sold at a discount, the person who ultimately uses it will have to meet the same criteria that entitled the user to the discount.

General terms and conditions of sale

If I am entitled to a discount but I bought the ticket at its normal price, will you refund me the difference?

No exchanges or refunds are allowed once tickets have been purchased.

I have not received an email with my tickets. What should I do?

Check your spam / junk mail folder. Emails from sale systems may end up there. If you are unable to find the email, check My Purchases in My Space; if you completed the purchase process for your ticket, your ticket will be stored there. Check your bank account too, to see if you have been charged for the ticket purchase, before you attempt to buy any tickets again. That way you will avoid any possible purchase duplications.

If your bank account has been charged for the purchase but you cannot find your tickets, please email us at festivalgrec@arteyocio.com.

Can I print my tickets?

Purchasing a ticket implies acceptance of the terms and conditions; once a ticket has been purchased it cannot be exchanged or refunded, except where the show has been postponed (check what to do in the event of a postponement).
General terms and conditions of sale

 

What should I do in the event of a postponement?

Should the organisers have to change a show’s scheduled venue or date because of a force majeure event, purchasers will be emailed the instructions they need to follow for exchanging their tickets. Should the new venue or day not be suitable for the spectator, or should a show be cancelled before it starts, the cost of the ticket will be refunded at the place it was purchased from, as from 24 hours following the date of cancellation and up to one month after the date on which the show was meant to have taken place. Refunds are not available for shows cancelled more than 30 minutes after they have started.

 

Shows

 

How can I find out how long the show is?

You can check how long a show is from its file.

The duration of the shows is that stated by the company during the rehearsal period. Once this period has ended, the show's duration may, in some cases, differ from the one mentioned.

Can I see a show’s availability online?

Yes. If you select the show, day and performance, a map of the hall will be displayed showing you the available seats.

If I arrive late at the theatre, will I be able to access the theatre hall?

As a sign of respect for the artists and audience, anyone arriving late for a show will be unable to access their seat until the right moment during the performance, as indicated by the person in charge at the venue.
No access to theatre halls is allowed for shows that have no interval. Audience members who arrive late may not be able to access their seats in venues with numbered seats.

Will I be able to smoke, eat or drink within the Teatre Grec’s seating area?

You cannot smoke or bring food there but you can take a drink (so long as it is not in a glass container).

Can I keep my mobile with me during the show?

Mobiles must be switched off and should not emit any light. Putting them in silent mode is not sufficient. Noise and light from mobiles are a nuisance to both the company and the audience. Anyone failing to abide by this rule will be asked to leave the venue.

Can I take photographs or record the show on video?

No photographs or recordings are allowed during shows, except when the theatre very occasionally gives its consent. Anyone failing to abide by this rule will be asked to leave the venue.

Why can tickets be found for shows that have already sold out?

All events include a series of exceptional cases: tickets for the company that are allocated by contract, tickets intended for wheelchair users, spaces for technical controls etc. Some of these tickets may end up unused and put on sale.

Is there any transport available to me after a show at the Teatre Grec?

A bus service will come into operation soon after the end of some of the shows on at the Teatre Grec (chosen according to duration and availability of public transport), departing every five minutes, from the end of the show up to an hour after the show.

The buses will run between the Teatre Grec to Plaça d’Espanya, Plaça de la Universitat and, finally, Plaça de Catalunya.

This service will be free for all Teatre Grec audience members.

 

Gift voucher

 

How can I exchange my gift voucher?

You can exchange it:
— Online:gift voucher exchanges.  Enter the gift voucher code in the corresponding box of the order summary.
— In person, at Tiquet Rambles (Palau de la Virreina, La Rambla, 99, 08002 - Barcelona), Monday to Sunday, 10 am to 8.30 pm. You will have to take the gift voucher with you.

What can I buy with my gift voucher?

You can exchange your gift voucher for a selection of scheduled shows at the Barcelona Grec 2020 Festival. Check the Festival's website for the included shows.

Given this year's exceptional circumstances, owing to which audience capacities in theatres have had to be reduced, a maximum of two tickets per show can be purchased with each gift voucher code.

Once you have obtained your tickets, you cannot exchange them or ask for their refund, unless the show has been postponed (see question “What should do in the event of a postponement?")

Do I have to bring the gift voucher if I want to exchange it at Tiquet Rambles?

Yes. If you want to exchange your gift voucher in person, you will have to bring it, printed out or displayed on your mobile screen, to the Tiquet Rambles ticket counter.

How long is my gift voucher valid for?

The voucher expires on the last day of this edition of the festival: 31 July 2020.

Assistance for people with disabilities

Call us on 933 161 000 and we will provide you with information and advice on the venues’ accessibility.

Short text messages to 933 171 416 for the hard of hearing.

People with reduced mobility

All Teatre Grec shows offer places reserved for people with reduced mobility, at the back of the theatre, (outside the usual seating); such audiences will enjoy a 50% discount, which will also apply to anyone accompanying them. These tickets can be bought from Tiquet Rambles or online from www.festivalgrec.barcelona.

As for the other shows with available places reserved for people with reduced mobility, these places are included within the usual seating with prices at their general rates. These seats can be booked from Tiquet Rambles by telephone (933 161 111) or by email (tiquetrambles@bcn.cat).

You can consult the accessibility of all the venues from this website.

People with impaired hearing

Some seats at the Teatre Grec and all seats at the Teatre Lliure - Sala Fabià Puigserver and Mercat de les Flors (Sala MAC) have magnetic loops. Tickets for the Teatre Grec can only be purchased from Tiquet Rambles. Ticket-sale staff must be informed of the hearing impairment when the tickets are being purchased.

We recommend the show The Mountain playing at the Teatre Lliure for people with impaired hearing, as it comes with subtitles in Catalan.

 

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