As from Monday, 25 May, TMB will be applying a series of measures to help adapt to the new normality:

More transport

Transport services will be increased to their current capacity and adapted to the needs of each line and for rush hours. To be more precise, the metro network will be operating up to 92% of its services during morning rush hours, with more attention to L1 and L5 services (97%), while the average service levels will be 83% around the network as a whole. The average circulation of buses will be 70%, with up to 80% on mainline routes during rush hours.

Information on occupancy levels

The volume of transport on the different networks has been planned to adapt to the increase in mobility during the different stages of the lockdown exit. Information given over the company’s different channels is also being stepped up, in particular in relation to the occupancy levels of metro services and buses.

An app will also be available to the public showing average estimated occupancy levels per line, per direction, station and time period on the metro; and by line, direction and time period for buses, helping users to plan their journeys better and avoid build-ups of people.

This will be complemented with real-time data from metro and bus control centres, conveyed via TMB information channels: website, social media, PA systems, MouTV, information panels etc.

Passenger support

The metro service is developing a monitoring and capacity control initiative to gauge the occupation density of station platforms and interiors of carriages using smart technology and images captured on camera.

TMB staff and private security staff will be on hand to facilitate passenger flows, control the use of metro and bus services, help ensure hygiene rules are respected and provide practical advice on prevention.

Hygiene and disinfection

Cleaning and disinfection tasks continue to be strengthened in vehicles and at infrastructures, with particular attention to all areas of contact: rails, door-opening mechanisms, ticket validation points, ticket machines etc.

The ventilation system in the tunnels and stations on the metro system is also being optimised to ensure the circulation of air, something helped by the piston effect of trains pushing air through tunnels. The constant opening of doors on trains and buses also helps, along with refrigeration pipes, which have viricidal treatment applied to them.

In terms of frequent handwashing as a hygiene measure, free hand-sanitiser dispensers are being installed in the main metro stations. At present, these are available in the station foyers of La Sagrega, Sagrada Família and Collblanc.

Other current measures will also continue, such as the suspension of ticket sales on board buses, exchanges and face-to-face services on board in general, and the installation of physical separating screens between passengers and drivers.

UVC light treatment trial

TMB has started trialling UVC lights to increase disinfection levels on trains and around its premises. UVC lights represent a powerful germicidal tool in the fight to combat the spread of Covid-19 and are also being tested on some hand-belts on moving staircases.