New advice service for people affected by power cuts
The Municipal Office for Consumer Information (OMIC) has set up a special service for people affected by power cuts due to network faults, a recurrent problem in certain neighbourhoods in recent months which has affected individuals and entire communities.
A special technical team are attending to those affected by phone, on 934 027 594, from 9 am to 2 pm, and by email, at consum@bcn.cat.
The aim of the service is to provide all possible information and support with complaints and claims made to supply companies, so that those affected know how and when each procedure should be completed.
Where companies have not responded to those affected or have not responded satisfactorily in the time frame established by regulations, the service will start a mediation process with the consumer affairs body and order the power companies to respond.
The new service, aimed at the general public, the self-employed, SMEs and microbusinesses who have suffered power cuts due to network faults, comes in addition to the other services offered by the OMIC. The office continues to handle enquiries and other incidents via the usual channels: the 010 phone number, the OMIC website and in person, with an appointment.
The city’s energy advice points have also been operating since 2017, providing advice and support in cases of vulnerable households with financial difficulties getting their electricity supply cut off.
