New labour advice services for citizens, organisations and businesses
In response to the current Covid-19 crisis, a freephone number has been set up to handle labour queries from citizens and a new Barcelona Activa portal opened up to facilitate financial support and resources to help workers, organisations and self-employed professionals in the business sector. In addition, Barcelona Activa will not be charging rent to any companies housed in its business incubators while the state of emergency is in place.New freephone number for citizens
The new service offers personalised phone support and is aimed at anyone with doubts and queries which Barcelona Activa may be able to resolve. The freephone number (900 533 175) will be operational from Monday to Friday, from 9 am to 6 pm. Depending on the nature of each enquiry, they will be referred to specialist services and resources.
Points to protect labour rights
While the state of emergency is in place, face-to-face support provided at labour rights protection points at the three district offices has been suspended. The service is being provided by phone and online instead and is available citywide.
- Three phone numbers have been set up: 932 346 122, 932 346 121 and 932 346 120.
- Any of the three district offices can be contacted by email. Check the email addresses and service times here.
Website with information on financial resources
Barcelona Activa has set up a new information portal on financial resources and support provided by all administrations, aimed especially at micro companies, SMEs, the self-employed and workers, who have borne the brunt of the drop in turnover since the state of emergency was declared. The website also provides services for businesses, cooperatives, organisations and associations who request it.
Subsidies for projects from the cooperative, social and solidarity economy
Organisations also have access to an online advice service to present projects from the cooperative, social and solidarity economy for open subsidy calls. The goal of this service is to resolve queries relating to documents for calls from the programmes ‘Impulsem el que fas’ and ‘Enfortim l’ESS 2020’.
Where can citizens get information?
- From labour rights protection points: with three phone numbers in operation (932 346 122, 932 346 121 and 932 346 120) and by email. Find the email addresses and service times here.
- Through the Barcelona Activa freephone number: 900 533 175, Monday to Friday, from 9 am to 6 pm.
- At the Barcelona Activa information portal, in the ‘Workers’ section, including other available resources.
Where can the self-employed, micro companies and SMEs get information?
- From labour rights protection points: with three phone numbers in operation (932 346 122, 932 346 121 and 932 346 120) and by email. Find the email addresses and service times here.
- Through the Barcelona Activa freephone number: 900 533 175, Monday to Friday, from 9 am to 6 pm.
- At the Barcelona Activa information portal. A specific section details resources from all administrations, such as discounts and postponement of municipal taxes for companies, technological training at the Cibernàrium and other tools of interest.
Where can organisations, associations and cooperatives get information?
- A specific online advice service is available to entities eligible to apply for open subsidy calls from the programmes ‘Impulsem el que fas’ and ‘Enfortim l’ESS 2020’.
- Through the Barcelona Activa freephone number: 900 533 175, Monday to Friday, from 9 am to 6 pm.
- The Barcelona Activa information portal includes other resources such as online training for self-employed professionals, businesses and SSE entities and a repository of material and information relevant to SSE businesses.