Telecare Service strengthened to guarantee user support

The Municipal Telecare Assistance attends to around 88,095 users, mainly elderly and dependent people. During the state of alert for Covid-19, the service has added a further 13 people to reinforce the team and answer any queries about the coronavirus disease.

21/03/2020 12:39 h

Ajuntament de Barcelona

Since 14 March and the declaration of the state of alert over Covid-19, the Municipal Telecare Service has been reorganised to contact 3,000 users, mainly elderly and dependent persons, on a daily basis, to inform them, advise them and answer any queries about Covid-19. They also receive recommendations on how to organise their time and activities and exercises they can do while they are confined to their homes. This daily contact means the City Council Telecare Service ensures their users’ basic needs are covered and helps to take the pressure off the 061 CatSalut Responds helpline.

The service to the 1,600 elderly Radars project users is being provided by the technical staff of the VinclesBCN service in coordination with the Municipal Telecare Service and the Radars’ team.

A service that operates every day of the year

The Barcelona City Council Municipal Telecare Service is a permanent home care service provided 24 hours a day, 365 days a year. This enables its users, mainly elderly and dependent people, to be connected with a care centre that manages the necessary services for attending to an emergency situation.


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