How to prevent, detect and tackle LGBTI-phobia

LGBTI-phobia is discrimination towards gays, lesbians, transsexuals, intersexuals and bisexuals and non-normative gender expressions. Action is needed in the face of any sort of marginalisation, harassment or violence which violates sexual and gender freedom. How? Here we explain what you can do in each case and what municipal resources are available to you.

17/12/2023 15:53 h

Ajuntament de Barcelona

There have been 55 cases of LGBTI-phobia in Barcelona since 1 January this year (Observatory against Homophobia, 2023).

Insults, humiliation, discriminatory attitudes, harassment, threats, physical aggression, psychological violence and cyber-harassment are forms of LGBTI-phobia that need to be eradicated. For more information check out the LGBTI-phobia detection guide.

Preventing and acting against this type of discrimination is essential for guaranteeing the rights and freedoms of LGBTI people.

What to do if you suffer or witness LGBTI-phobic aggression?

If you find yourself in this situation, call 112 immediately.

Need urgent assistance and specialised services are not open?

Call or go to the Barcelona Urgent Care and Social Emergency Centre (CUESB):

  • Support around the clock, every day of the year
  • Carrer de la Llacuna, 25 – Poblenou (metro L4 Llacuna, bus 6, 136, 196, B20, B25, V23, V25, N6 and N8).
  • Tel: 900 703 030

Experiencing LGBTI-phobia?

Barcelona has got three specialist facilities providing information, guidance and support for anybody experiencing LGBTI-phobia.

Barcelona LGBTI Centre: offers psychological support and legal advice for people suffering LGBTI-phobia or serophobia, in coordination with the Office for Non-Discrimination (OND) and with the support of specialist organisations such as the Observatory against Homophobia. People in this situation can also approach the Emergency Mechanism Against Aggressions for detection and action in any cases arising.

  • Carrer del Comte Borrell, 22 – Eixample (metro L2 Poble-sec / Paral·lel or L3 Paral·lel / Sant Antoni, bus 13, 21, 55, 91, 120, 120, V7, V9, V11, D20, D50, H14 and H16)
  • Tel: 938 805 111

Office for Non-Discrimination (OND): free and confidential support for anybody who lives, works or spends time in the city and who suffers, or has suffered, discrimination or hate crime.

  • Carrer de Ferran, 32 – Ciutat Vella (metro L3 Liceu or L4 Jaume I, bus 47, 59, V13, V15 and V17)
  • Tel: 934 132 000

Observatory against Homophobia: organisation made up of activists, professionals and volunteers from different spheres. The observatory offers psychological support, legal advice and training, along with resources for the prevention of LGBTI-phobia, such as a guide for working on affective, sexual and gender diversity or a study on the visibility of lesbophobia.

  • Carrer del Comte Borrell, 22 – Eixample (metro L2 Poble-sec / Paral·lel or L3 Paral·lel / Sant Antoni, bus 13, 21, 55, 91, 120, 120, V7, V9, V11, D20, D50, H14 and H16)
  • Tel: 932 172 669
  • Email:

Familiar with LGBTI rights?

LGBTI rights are set out in Act 11/2014 to guarantee the rights of lesbians, gays, bisexuals, transgender and intersexual people and to eradicate homophobia, biphobia and transphobia. Check this summary of the main points guaranteeing respect and dignity for LGBTI people.


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