The fight against energy poverty gains momentum in the neighbourhoods

More and more people are approaching the city’s Energy Advice Points (PAE). In the first five months of 2018 the advice points dealt with 3,500 people a month on average, compared to 1,900 in 2017.

31/05/2018 15:34 h


Energy Advice Points first appeared in 2017 as a mechanism for defending people’s energy rights. In their second year they have consolidated and extended their services, dealing with a much higher volume of users than in 2017. Between January and May this year, the advice points attended to 17,641 people, twice as many as in the same period in 2017, preventing power, water and gas supplies being cut off in 3,152 cases, some 56.5% more than last year.

New services offered by the PAE include applications for the technical report detailing electrical or gas installations, with 162 applications processed this year.

Community network to fight energy poverty

During the second year of the service, awareness on energy poverty has been increased among different community bodies in the neighbourhoods. This has been achieved through information; training for associations, commerce, entities and facilities, as well as specific agreements to identify cases of energy poverty jointly with the Barcelona Fire Service, primary healthcare centres (CAP), the home help service etc.

This boost at a community level is reflected by the fact that 21% of those helped by the PAE were shops, entities, facilities and neighbourhood services.

Obligations for power suppliers

Barcelona City Council has ordered three of the main energy suppliers to comply with Act 24/2015 against energy poverty, not to violate people’s energy rights and to stop sending warning letters relating to unpaid bills to vulnerable households protected by the law.


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