Asked Questions

General information

Exactly when does La Mercè festival take place?

It all kicks off with the opening ceremony on the afternoon of 23 September. From this moment, there will be activities until the festival comes to an end with the Piromusical fireworks on 26 September. In other words, the festivities will go on for four days: Thursday the 23rd, Friday the 24th, Saturday the 25th and Sunday the 26th.

Are these events free of charge?

Like every year, all events are free of charge. However, this year, due to the pandemic, you will need to book your tickets in advance on the website lamerce.barcelona.

What time will festival events take place this year? Will there be any evening/night-time events?

The festivities will start between 10.45 am and 11 am, depending on the venue, and will end no later than 12.30 am. Then it will be time for everyone to go home.

What will be the format of this year’s concerts?

The concerts will last about an hour. There will be morning, afternoon and evening sessions. All audience members must be seated. And they will never end later than 12.30 am.

Where will concerts take place?

There will be many concert venues spread out over various districts in the city: Plaça Reial, Moll de la Fusta, Plaça de Joan Coromines, the old Estrella Damm factory, the Montjuïc Olympic Stadium, the Teatre Grec, the Vall d’Hebron municipal football stadium, the venue Fabra i Coats, Plaça Major de Nou Barris and Plataforma Marina Fòrum.

Can food/drink be consumed or brought into the venues hosting La Mercè events?

With the exception of people with special needs, no food or drink may be consumed on the premises or brought into them. A basic bar service will be provided at most of the La Mercè venues.

What will the Piromusical fireworks event be like this year?

Due to the exceptional circumstances caused by the pandemic, and with the aim of avoiding large crowds and maintaining social distancing, the Piromusical fireworks will be set off at four different locations. This will provide a show for the entire city.

How can I get La Mercè 2021 poster?

The City Council is handing out 15,000 La Mercè 2021 posters for free, to celebrate the festival’s 150th anniversary. Check out the distribution points. You can also download the poster from the municipal website Barcelona Posters.

The reservation system for events

When can I start booking tickets?

There will be a staggered booking period. You can make bookings on different days depending on the type of event:

BAM concert bookings: From Tuesday, 14 September (two tickets per booking).
Acció Cultura Viva concert bookings: From Tuesday, 14 September (two tickets per booking).
Música Mercè concert bookings: From Wednesday, 15 September (two tickets per booking).
Popular culture event bookings: From Thursday, 16 September (three tickets per booking).
Mercè Street Arts event bookings: From Thursday, 16 September (three tickets per booking).

Each person identified by a valid email address will be able to make a booking on the lamerce.barcelona website or the La Mercè 2021 app.

You can only make two bookings per day: one for music events (Música Mercè, BAM or Acció Cultura Viva), and one for Mercè Street Arts or popular culture events.

How does the booking system work?

To make a booking, go to the La Mercè website: lamerce.barcelona or to the La Mercè 2021 app, and search for the event you want to attend.

Check the page for your chosen event. Here, you will find out whether the event can be booked individually or if it is part of a multi-event activity (in the latter case, it will be identified with the symbol Activitat Agrupada). Multi-event bookings include various events taking place in the same venue and time slot, which can be a morning, afternoon or evening slot.

  1. Multi-event activities: When you click to make a booking, you will be shown the different time slots during which the chosen activity will take place, with information on the other activities taking place during each of these time slots. You must choose your preferred time slot, click on the "Book your ticket" button and fill in the form.
  2. Single-event activities: If there is no indication that this is a multi-event activity, your booking will only be valid for your chosen event at the chosen time. In this case, you must similarly click on the "Book your ticket" button and fill in the form.

The fields on the booking form must always be completed. You will be asked for an email address. This is where your booking confirmation will be sent. The e-mail address will also allow us to trace you if the Covid-19 protocol is activated.

The email confirmation you receive will serve as the admission ticket for you and the people attending with you. You must retain this email and bring the tickets with you, either on paper or downloaded onto your mobile phone.

You must retain this email in case you are unable to attend and need to cancel the booking.

If there are no tickets left for an event, this will be indicated on the event page.

These instructions are not valid for bookings for concerts at the Fòrum Marine Platform and the Olympic Stadium, where the first step is to check for availability and assign yourselves seats. Bookings will be valid for all the concerts on the day. Arrive at these concerts as punctually as possible, as reservations that are not validated at the start of the second concert may be cancelled and reassigned.

How many tickets can I get? Can I come with family and friends?

For the Barcelona Acció Musical (BAM), Acció Cultura Viva and Música Mercè events, each person identified with a valid e-mail address can make a booking for up to two tickets.

For the Mercè Street Arts and Popular Culture events, you can book up to three tickets.

Can reservations only be made online?

Reservations can be made online at the lamerce.barcelona website or using the La Mercè 2021 app.

People without access to the internet can reserve their tickets by phoning 933 161 038 (Mondays to Fridays, from 10 am to 3 pm) until Wednesday the 23rd. However, in order not to overwhelm the service, we kindly request that you only use this service if you don't have internet access, as the website and mobile apps are the main and most effective booking channels.

Can tickets be booked by email?

No. Bookings will not be accepted by email.

What if I am unable to get tickets for any of the La Mercè events?

Even if you haven't managed to book any tickets, you can experience the festival through Mercè en obert. Some of the events will be available to enjoy live on the La Mercè, betevé and Barcelona Cultura websites. Other events will be shown on betevé - the official communication channel of the La Mercè 2021 festival. Tune in if you haven’t been able to reserve any tickets or if you simply prefer to experience the festival from home.

On the lamerce.barcelona barcelona website you will find the list of events included in Mercè en obert. Information will also be provided on our social media.

If I have tickets for a La Mercè 2021 event and for some reason am unable to attend, can I cancel them?

Yes. Not only can you cancel them: we ask you to please do so. An empty seat is a missed opportunity for someone who was unable to book a ticket and will miss the chance to enjoy the festival in person.

Returning tickets is simple:

  • Open your confirmation email:  You will see the following question at the end of the email: "Do you want to cancel any of your tickets?" If you click on this, you can cancel one, two or three tickets.
  • If you've lost your confirmation email: In this case, you will need to go to the website and click on the page for the event for which you want to return your ticket(s). You will find the words "Manage your booking" on the top right-hand side. When you click on it, you will be asked for the email address you used to make the booking, and you will be sent another booking confirmation email. You can then use this new email to cancel your ticket(s) as explained in the previous section.

This option will be available whether or not there are still places available. We ask that, out of respect for other event goers, you cancel your tickets if you are unable to attend an event.

What should I do if I lose a ticket?

If you lose a ticket, you can access it again on the event page that you will find on the website or the mobile app. Click on the option "Recover tickets".

If I have tickets for a concert or event, what protection measures should I take?

When you receive your confirmation email, you will see that it contains basic protection recommendations: mandatory use of a face mask, arriving early to allow for staggered entry, and maintaining a safe distance if there are queues to get into an event, as well as inside the venue.

You can check out all the information on the lamerce.barcelona.

Do I have to carry a paper ticket with me?

You can have the ticket in printed form if you like. However, it is better from a health and safety point of view if you have it downloaded on your mobile phone.

Remember to have it to hand when you enter a venue.

If I don’t have a ticket, can I still attend a concert or event?

No. Try to have a confirmed ticket by reserving on lamerce.barcelona. Without a ticket, you won't be able to access any of the events in person. All the events have limited capacity in order to comply with the health and safety measures for social distancing and to guarantee the traceability of those attending. For this reason, there will be checks upon entry and validation of tickets carried out at all the organised events.

It is important that everyone acts responsibly both for themselves and for everyone around them to make the La Mercè festival safe for everybody.

What can I do if the tickets have run out for all the events?

If you don't have any tickets, you can watch the + Mercè events, a wide range of initiatives organised by cultural associations for La Mercè, on the website.

You can also follow the Mercè en obert events live on the La Mercè, betevé and Barcelona Cultura websites, as well as televised on betevé - the official communication channel of the festival.

How can I resolve any incidents relating to tickets?

See the information on cancelling tickets provided above. If you have any other type of incident and need to get in touch with us, you can send an email to reservesicub@bcn.cat.

For more information on cancellations and ticket recovery, see the relevant sections.

Will I find information on real-time ticket availability on the website?

Yes. The event page will show a button to book tickets. If tickets have run out, the button will change to a message indicating that there are no tickets left.

If an event makes more tickets available due to cancellations, this will automatically be reflected in the reservation button message.

How will access for people with reduced mobility work? Should I mention this when booking tickets?

Capacity limits and social distancing rules mean that, this year, there is no need to make a specific booking for citizens with reduced mobility. People with reduced mobility will occupy the same space as other citizens. Each venue will have an assistance service in order to guarantee social distancing.

All La Mercè festival venues are accessible except for four of the stages in the Parc del Turó de la Peira. This is due to the uneven ground in this venue.

How will access for people coming with prams or pushchairs work?

If you come with a pram or pushchair, you should note that many of the festival venues have a specific area where you can leave them.

Do people under 18 need authorization?

To access the venue, anybody under 18 who is not accompanied by their legal guardian should provide an authorisation from the latter and be accompanied by an adult.

If I bring children to a La Mercè event, do I need to book tickets for them too? From what age?

Yes. It is essential to reserve tickets for all children over the age of 2.

Can I bring pets, bicycles or scooters into La Mercè event venues?

No, with the sole exception of guide dogs.

For more information

Where can I find information on the La Mercè festival?

Go to the lamerce.barcelona website, where you will find information on each day’s programme, with times, venues, event types and district where they will take place. There is also a descriptive page for each event containing more detailed information.

You will also find information on all the events and possible incidents on our social media: @bcnCultura, @festivalBAM, @culturapopularbcn and @culturavivabcn.

You can book tickets to attend festival events in person from the website, but you can also find all the information on Mercè en obert, i.e. on each of the events (from the opening ceremony and concerts to traditional and street art events) that will be shown on our social media or on betevé - the official communication channel of the festival. 

There will be general information relating to La Mercè 2021 on the ground floor of the Palau de la Virreina, Oficinia Ciutadana de la Cultura (City Culture Office) . You can get in touch in the following ways:

  • Call 933 161 000.
  • Send an email to infoicub@bcn.cat.

You can also call 010.

If I have tickets, how can I get real-time information on any possible incidents?

On our social media (@bcnCultura, @festivalBAM, @culturapopularbcn and @cuylturavivabcn), as well as through notifications from the app and the La Mercè website lamercè.barcelona.