Not sure how Barcelona Cuida works, the services we offer or care-related matters? This section answers some frequently asked questions. If you can’t find what you’re looking for or you need further information, you can send us a query.

Questions about the service

You can call the centre on 93 413 21 21 from 8.15 am to 7 pm Monday to Friday.

You can drop in without an appointment during public opening hours (from 10 am to 1.30 pm and 3 pm to 6.30 pm from Monday to Friday hours and on the first weekend of every month from 4 pm to 7.30 pm on Saturdays.

You can also send your queries online by filling in this form.

Here at Barcelona Cuida, we can offer you information on where to find this equipment.

No, the service does not handle the procedures for admission to care homes. The relevant application must be submitted to the offices of the Generalitat for this purpose. On this link you will find all the Social and Family Affairs offices.

No, the procedures for certification of a person's degree of dependency are handled directly by the Generalitat. The blog of most frequent procedures of the Services and Resources section of this website contains links to the website of each of the procedures related to the Dependency Act. You can also contact your neighbourhood Social Services Centre or the City Council's Dependency Services.

Benefits will be allocated once the degree of dependency has been certified.

Through the ‘Agenda’ section of our website. Otherwise, you can call Barcelona Cuida and the technical team will be happy to inform you.

If so, email us at barcelona.cuida@bcn.cat and we will get in touch with you.


Questions about informal carers

Most people are, or have been, carers at some point in their lives. If care is provided by relatives or people in the person’s environment there are no specific requirements beyond this family link, although we recommend that you attend one of the courses for non-professional carers provided by government bodies as they can help you do this work better and more confidently.

However, if care is provided for pay, the terms and conditions can be imposed by the contracting party (in the case of privately hired carers) or according to the legislation applicable to this sector (in the case of services provided by companies or organisations).

If you contact the Barcelona Care Centre, we will guide you to the services and organisations that can help you. There is also information about this in the Services and Resources section (www.barcelona.cat/ciutatcuidadora/ca/espai-barcelona-cuida/serveis-recursos) of this website if you search for "dementia" or "carer familes".

The technical team at Barcelona Cuida is available by telephone to provide guidance on which organisations specialising in specific illnesses can offer support and which specific training options could be useful for you.

We also recommend consulting the person’s usual doctor.

Several organisations in the city have created support or mutual help groups where carers can meet other people in similar situations and exchange experiences, support each other and build a help and contact network. You can find these groups in the Services and Resources section by entering “mutual help groups” in the search engine.

Domestic and care workers may work for a company or be self-employed. In the latter case, the person or family employs them directly.

The technical team at Barcelona Cuida is available by telephone to provide information and guide you through the different options.

You can also find this information through the services and resources search engine by entering the key word ‘SAD’.

 

For contracting purposes, professional carers are classified as "domestic workers" and are included in the General Scheme of the Social Security system via the establishment of a special system. Workers will have the right to the same Social Security benefits under the same terms and conditions as the general scheme, with the singularities set out in the regulations.

Although the contract can be oral or written, we recommend that you put it in writing to ensure that the terms and conditions (such as working hours, duration, salary, etc.) are clear. Workers contracted for less than 60 hours per month can register with the Social Security system themselves (if so agreed with the person hiring them). If the contract is for more than 60 hours a month, the person hiring them is responsible for this registration and for any changes that may arise in the Social Security system. For more information, see the guide Cuidem qui ens cuida, és de justícia!

Yes, you must register the worker with the Social Security system immediately they start work. The procedures you need to follow are simple. For more information call Barcelona Care-Related Services or see the advice spaces on this matter available on our website.

The Government has regulated professional certificates, which provide access to the training required to be a professional carer, taking into account prior experience as well as previous studies even if they are in another field.

 

Please contact your relative’s local social services centre or their usual doctor and explain the situation to them.

More information

There is a service called "Respir" which provides residential care for people being cared for so that their carers can attend to unexpected matters or simply take a break.

The Respir Plus Service is a financial aid programme to help dependent elderly people spend a period of time in a private care home for the elderly. You can find all the information on this programme on their website.

Barcelona Provincial Council has a Respir Service for everybody in Barcelona Province, which can be accessed through social services centres.

 You should go to the social work centre of the hospital where the person you look after is admitted and ask for guidance about their expected needs and possible support services, from social and healthcare centres for short stays to coordination with municipal social services to access other types of resources should you be unable to continue providing the care they will require on your own.

If the person's situation has changed to the point where you are no longer able to attend to their needs (for example, if they need more care or supervision or they need help doing activities they used to be able to do and you are unable to provide this help on your own), you should contact your neighbourhood Social Services Centre to ask for guidance on the services or benefits that may be of help to you to care for the family member you look after.

If the person cared for needs support to do basic activities and their degree of dependency has not been certified, you should start the procedures for this certification. This will also make it easier to access care services and benefits.

 


Questions about domestic and care workers

People who provide care in exchange for payment are domestic workers or care workers.

They may be employed by a company or by an individual (a person or a family).

In any event, the workers’ rights set out in the sector’s regulations must be respected at all times.

 

Training may be regulated or unregulated. There is a wide variety of courses, seminars, university studies and training cycles of all kinds available.

The technical team at Barcelona Cuida is available by telephone to advise you and provide information on which kind of training is best for you.

Training allows us to update and broaden our knowledge, improve our skills and competencies, and make the most of new work opportunities.

The technical team at Barcelona Cuida is available by telephone to guide you if you would like to access training opportunities.

There are mechanisms through which you can validate some professional experience, even if it was obtained outside the European Union.

The technical team at Barcelona Cuida is available by telephone to advise you.

There are a lot of job vacancies at the moment and it is important to know the specific prerequisites and employment conditions of each of them.

At Barcelona Cuida, we can offer guidance regarding the route to take when looking for work and the entities that bring together domestic and care workers.

 

It is important to take care of yourself in order to be able to take care of others. There are organisations and teams of professionals in the city that work to keep the public and professionals in good emotional health.

The technical team at Barcelona Cuida is available by telephone to guide you should you require this support.

In Barcelona, there are various organisations that bring together domestic workers, provide them with support and defend their rights.

The technical team at Barcelona Cuida is available by telephone to guide you should you require this support.

Employment rights protection points are run by Barcelona Activa.

These resources, aimed at tackling job insecurity and defending rights, is open to anyone in any employment or administrative situation, wherever they live.

They provide advice regarding the infringement of employment rights, queries about rights and duties at work, the legal framework that protects workers, and much more.

The team at Barcelona Cuida is available by telephone should you require more information.


Questions about childcare

Please contact their usual primary care centre (CAP) and make an appointment with the paediatrician to explain your concerns.

You can contact a child development and early care centre and the professionals there will advise you. Alternatively, you can contact your child’s usual primary care centre and make an appointment with the paediatrician to explain your concerns.

In Barcelona there are plenty of family spaces, newborn spaces, grandparent/grandchild spaces, parenting groups, etc. The technical team at Barcelona Cuida is available by telephone to advise you.

As a working mother or father you are entitled to a number of benefits when you have a baby. You are entitled to them whether you have had the child through pregnancy or through adoption or fostering.

Mothers and fathers are entitled to a period of rest and to a financial benefit that covers their salary during this period. This benefit is covered by the National Social Security Institute (INSS) and represents 100% of the person's salary.

Rest periods are different for the mother and father (or for each parent in the case of same-sex couples):

  • Mothers (or the primary parent in the case of same-sex couples) are entitled to 16 weeks of uninterrupted rest. This can be extended in a number of situations (multiple births, adoption or fostering or if the baby is disabled or hospitalised).
  • Fathers (or the other parent) are entitled to an 12-week break without interruption (as from 1 january 2020). Four weeks will have to be taken after your child’s birth and the remaining eight during within their first year of life. The period can be also lengthened in the case of a birth, adoption or multiple fostering, disability or hospitalisation of the newborn baby.

For more information on benefits, the various types of leave of absence from work, the conditions for qualifying for them, the documents to be submitted and any other information, including any updates in this area, go to this website.

For more information on maternity benefit, go to this section of the Social Security website.

For more information on paternity benefit, go to this section of the Social Security website

You can find all the information on municipal nursery school pre-enrolment on the nursery schools website.

From the 2018-2019 academic year, pre-enrolment can be done either in person at the nursery you want or online. On the website, you will find the criteria for the allocation of places and all the information for following the pre-enrolment and post-enrolment process, in addition to the list of municipal nurseries.

The pre-enrolment and enrolment process for infant and primary schools (from 3 to 12 years old) and secondary schools, which includes compulsory secondary education (from 12 to 16 years old) and post-compulsory education (baccalaureate and artistic or vocational training, from 16 years old) is regulated by the Generalitat de Catalunya, and in Barcelona it is managed by the Barcelona Education Consortium. On the website, you will find all the information on the process, from open days and information sessions for families to the requirements and score criteria for the allocation of places.

 

You are entitled to request a leave of absence to look after your child provided they are under 12 years old. This also applies to foster children and to caring for other professionals.

You can find all the information on the Social Security website using the following route: Home / Workers / Benefits/Pensions for Workers / Family benefits / Non-economic benefit for caring for your child, a fostered minor or another family member, or in this link


Questions about care resources

A personal assistant is a professional who offers support to care for people with a disability and in a situation of dependency so that they can carry out day-to-day activities and be included in the community.

The person being cared for is the one to decide which activities must be carried out, when, how and by whom.

The aim is to enable people to live independently in all areas of life: social and family relationships, parental duties, education, training, work, health, citizen participation, politics, culture, leisure, sport and entertainment activities, etc.

 

The Barcelona Personal Assistance Service provides people with a disability and in a situation of dependency with the support they need from a personal assistant so that they can carry out day-to-day activities and be included in the community.

You can contact Barcelona City Council’s Personal Assistance Service. You can also call Barcelona Cuida to find out which non-profit organisations handle details of personal assistants.

You can contact Barcelona City Council’s Personal Assistance Service or call Barcelona Cuida to find out which non-profit organisations handle details of personal assistants.

Domestic and care workers may work for a company or be self-employed. In the latter case, the person or family employs them directly.

The technical team at Barcelona Cuida is available by telephone to provide information and guide you through the different options.

 

There are plenty of housing and residential models and solutions available. The technical team at Barcelona Cuida is available by telephone to advise you.

There are a lot of care-related organisations in Barcelona that specialise in different areas: health, elderly people, feminisms, childhood and family, etc.

The technical team at Barcelona Cuida is available by telephone if you would like to find out more.

Either in the BCN Guide by searching for "social services", "day centres for elderly people” or “services for people with disabilities or functional diversity”, or by searching for “accommodation” or “residential care” in the Services and Resources section of this website. Information is also available at the Barcelona Social Services Consortium.

Yes, the Barcelona Social Services Consortium has a map of homes and day centres which also shows the available places and the number of people on the waiting list. The waiting list for each home or day centre is available at this website.  

Either in the BCN Guide by searching for "social services", "homes for elderly people" or "services for people with disabilities or functional diversity", or by searching for “daytime care” in the Services and Resources section of this website. Information is also available at the Barcelona Social Services Consortium.


Questions about Covid-19

  • 010 and 012 for general information
  • 112 for health emergencies
  • 061 for healthcare assistance in response to Covid-19 symptoms

You are advised only to follow the health-related recommendations and advice that come from official information services (for example, Barcelona Public Health Agency, “Barcelona des de casa” and the @bcn_ajuntament TW account, the Catalan Ministry of Health and its @salutcat TW account).

  • Over 65s
  • People with chronic illnesses (for example, cardiovascular diseases, pulmonary diseases, cancer, immunodeficiencies, arterial hypertension, diabetes)
  • Follow the basic recommendations on hygiene and self-protection

https://canalsalut.gencat.cat/ca/salut-a-z/c/coronavirus-2019-ncov/ciutadania/prevencio/recomanacions-generals/

  • Eat healthily and drink water regularly
  • Sleep enough hours a day (ideally 8)
  • Exercise every day
  • Do activities that make you feel well (exercise, read, write, perform artistic activities, speak to loved ones, etc.)
  • Try and keep to a routine with timetables
  • Disconnect from the news from time to time
  • Pop your head out of the window or go out on to the balcony or roof for a few minutes every day
  • Maintain a positive attitude
  • Talk about how you feel, with people you are close to, and make the most of technology to do that.
  • Look for outside support when necessary (emotional, for instance).
  • Follow all the recommendations from the section what do I need to do to look after myself?
  • Try and keep a distance of between 1 and 2 metres from the person you are looking after.
  • Keep to a minimum any contact between the person who is ill and/or dependent and the other people living in the house.
  • Because of the lockdown, you are not allowed to receive visits.
  • If you receive home care, you must provide the carer with masks and gloves.
  • Keep to a minimum any contact between the person who is ill and/or dependent and household items and utensils: make sure the person you are looking after does not touch items or surfaces that other people have touched; use separate kitchen utensils and towels; keep your eye especially on handrails, remote controls and tablets.
  • Keep to a minimum any contact between the person who is ill and/or dependent and the household's common spaces: ventilate the house's spaces before the person enters it; as far as possible, use different toilets, otherwise you are advised to clean your toilet after every use.
  • Explain to the person the importance of staying at home for a period.
  • Explain to the person the importance of washing their hands often with soap and water.
  • Try and invent activities for whiling away the time and disconnecting together.
  • Try and keep a positive, cheerful and peaceful attitude, to avoid creating a worrying atmosphere.

Yes, care work for minors, dependent adults and people with functional diversity is considered an essential service during the state of emergency.

Yes, during the state of emergency a subsidy has been implemented for those who have been laid off or whose income has been reduced.

More information

During the state of emergency, the Further Education Consortium (CFC)
is offering an online course so that you can acquire the necessary care knowledge in the face of the current situation.

The technical team at Barcelona Cuida is available by telephone to advise you.

There are currently a lot of job vacancies and it is important to know the specific prerequisites and conditions of each of them.

At Barcelona Cuida, we can offer guidance regarding the route to take when looking for work and the entities that bring together domestic and care workers.

No. This document makes it easier to justify being outside to the police, but it is not mandatory. It is recommended, though.

The current uncertain climate and unexpectedly long lockdown can easily affect people’s mental health. The most common emotions in this situation include fear or panic, loneliness, uncertainty, anger, sadness, boredom, anxiety or stress, among others.

Barcelona City Council and the Official Association of Psychologists of Catalonia (COPC) have agreed to give an additional boost to the telephone service provided to offer emotional support to the public. The number for the service is 649 756 713 and its operating hours are from 9 am to 8 pm, Monday to Sunday.

Many domestic and care workers, most of whom are women and many of whom work within the informal economy, have expressed a certain degree of unease in the current context due to some situations they have experienced relating to the personal care services they provide in homes.

A special emotional support telephone service has been activated for them on 900 505 805 with the password ‘DOMICILIO2020’.

The technical team at Barcelona Cuida is available by telephone should you require more information.

 

Primary care centres are home to a team of social work professionals. Please contact your CAP to arrange an appointment with one of these professionals and explain your situation and needs to them.

La Meva Salut (LMS) is a personal digital space, for enquiries and connections, that enables citizens to access their personal health information and other services to carry out procedures, make enquiries and, more generally, take care of their health.

It includes information generated by the health services received in any public medical centre, including current medication plan, vaccines administered, diagnoses, clinical reports and the results of tests and follow-up examinations. Centres publish this information so that patients can view and consult it through La Meva Salut.

During the state of emergency, you can request access to La Meva Salut without needing to go to a health centre.
 

More information

Yes, during the state of emergency you can apply to get an individual health card.

Yes, your family member must accompany you. You must always be accompanied by the same person, as long as the clinical situation allows this (for example, companions are not allowed in ICU).

You can contact the Public Assistance Service at the Municipal Institute for People with Disabilities (IMPD):

  • sap@bcn.cat / 934 132 775 (Monday–Friday, 10 am–1.30 pm) / 010
  • Via Barcelona City Council’s online support platform

The Vall d’Hebron University Hospital has been designated the reference hospital in Catalonia for pregnant Covid-19 patients who require hospitalisation.  

During hospitalisation, normally, family members cannot accompany you. But please contact the hospital in question and they will inform you.

Yes, the Catalan Healthcare Institute has put together a series of brief videos on birth preparation and postnatal topics.

More information

Yes: each hospital has its own protocols in place. Healthcare workers will provide a solution that fulfils medical and safety criteria.

The health authorities are not allowing people to move around, as they must be confined to their homes. Once the cremation has taken place, Cemeteries of Barcelona will offer a free service that will deliver the ashes to the family home.

Cemeteries of Barcelona will prepare spaces within the funeral parlour facilities or cemeteries so that families can hold a service once the situation has returned to normal.

Through the Office of Religious Affairs, we also offer the possibility of putting you in contact with the relevant religious community or tradition for spiritual support. If this is needed, please write to us at the email address: oar@bcn.cat.


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