The Carer’s Card is free and provides access to personalised resources for carers. It seeks to recognise the work they do, provide support and help in their care work, all to improve their well-being.
hi pot accedir?
The card is available to people who care for others in the city of Barcelona who are ill, dependent, have disabilities or are elderly.
Carers close to the person receiving care, domestic and care workers and professional carers.
to get one
You can apply:
Congrés-Indians Neighbourhood Centre
Tel. 93 351 39 53
Mondays and Thursdays, from 9.30 am to 1.30 pm
Tuesdays and Wednesdays, from 4 pm to 8 pm
La Vinya Neighbourhood Centre
Alts Forns, 87
Tel. 93 000 04 60
Mondays and Fridays, from 10 am to 1 pm
Mondays and Tuesdays, from 4 pm to 8 pm
Ca l’Isidret Neighbourhood Centre
Josep Pla, 174
Tel. 93 303 27 05
Customer service times
Tuesdays and Thursdays, from 10 am to 1 pm
Mondays and Wednesdays, from 4 pm to 8 pm
Torre Llobeta Civic Centre
Santa Fe, 2
Tel. 678 880 937
Tuesday and Fridays, from 9.30 am to 1.15 pm
Monday and Thursdays, from 4 pm to 7.45 pm
At least once a month, Carer’s Card holders will receive personalised information in accordance with their particular case, profile and needs, whether it be news of interest in the field of care, the programme of activities in the city, information on physical, cultural and leisure activities, or information capsules with practical information on caring.
We offer personalised advice and guidance to address any queries and concerns arising in the day-to-day care process, such as care advice at the time of diagnosis of a disease, information on admission to day centres, and grief.
This advice can be provided in person, over the phone or online, mainly at the Barcelona Care Centre and the ten local VilaVeïna centres.
Card holders will also receive information about groups, meeting places and any activities they may be interested in. The information is adapted to the particular type and intensity of care provided, based on distance to the place where the carer lives or provides care. In particular, carers will receive information about resources to help improve their emotional and physical well-being.
Furthermore, the Barcelona Care Centre has prepared a catalogue of over 40 additional activities to be held by the various local VilaVeïna centres from late October.
This information is published on the Barcelona Care Centre website and is sent to carers, mostly by email, on a monthly basis.
The helpline on phone number 93 642 01 24, which is staffed by volunteers supervised by a psychology professional, is available to all Card holders 24 hours a day.
An online mutual support space for carers to meet online and share their concerns, frustrations queries, etc. has been launched. This online group is facilitated by a voluntary worker supervised by mental health professionals (psychiatrists and psychologists).
Domestic and care workers have access to a psychological support and treatment helpline on 900 505 805, staffed by psychology professionals, from 6 am to midnight from Monday to Sunday.
The Barcelona Care Centre provides information and specialist support for families and workers throughout the process of formalising a home care work contract, ranging from the procedures to be carried out to information on how to set up a payroll, for example. The aim is to promote employment regularisation, ensure care is provided under fair and decent conditions, and combat job insecurity, the segmentation of the labour market and the feminisation of poverty and double shifts.
You will need to make a prior booking over the phone, either online or in person at the Barcelona Care Centre
There is a specific programme providing carers with guidance, support, someone to talk to and companionship based on the type of care they provide. The programme initially works with the Barcelona Association of Families of Alzheimer's patients (AFAB) and the Association against Cancer in Barcelona (ACC), and carers who request assistance are assisted by volunteers who have been through a similar situation themselves.
The programme is mainly designed for the first stages of the treatment, which often need to be tackled quite suddenly. The programme will initially be rolled out in October in two parts of the city - Vilapicina and Marina del Port - and will be gradually expanded.
The Barcelona Care Centre provides information about access to this programme in a proactive manner.
Another programme for carers who are already in the “T’acompanyo” [I will accompany you] programme is also being launched, initially with the Barcelona Association of Families of Alzheimer's patients (AFAB) and the Association against Cancer in Barcelona (ACC). The new programme aims to provide these carers with self-care moments by giving them access to services provided by these specialist organisations.
The programme will initially be rolled out in two parts of the city - Vilapicina and Marina del Port - and will be gradually expanded.
The city’s various health services provide information about the Carer's Card.
The Santa Creu i Sant Pau Hospital in Barcelona supports this initiative by facilitating the provision of services that may improve the support and experience of carers at its facilities. The aim is to extend this experience progressively to the rest of the city’s hospitals.
A programme to provide overburdened, vulnerable and elderly carers with a personalised dosage system (PDS) is being launched, starting in La Marina and Trinitat Vella. Under the programme, these carers can also have their first aid kits checked.
The Barcelona Care Centre provides information about access to this programme in a proactive manner. Pharmacies taking part in the programme also provide information.
The programme also includes talks linked to the Health Education Programme for the Proper Use of Medicines (PESBUM), in partnership with the Department of Health and the Barcelona Pharmacists’ Association. The talks, covering topics such as the proper use of medicines, pain and insomnia, will start in four local Vilaveïna centres Vilaveïna (Provençals del Poblenou, La Marina, Vilapicina i La Torre Llobeta, and El Congrés i Els Indians) and will be gradually expanded to the rest of the city.
Two libraries from the municipal network, Vila de Gràcia i Vilapicina i La Torre Llobeta provide information on books and audiovisual materials available specifically relating to care and personal assistance for overburdened carers, such as free access to the home delivery book loan service.
The programme will be gradually extended to the other libraries in the city's municipal network.
A specific set of activities called “Cuida't als parcs” [Take Care of Yourself in the Park] is offered as part of the "Activa't als parcs" [Get active in the parks] programme, an outdoor space for health and physical exercise where users can do Tai Chi, Qigong, movement and memory exercises, and Nordic walking.
Activities under the “Cuida't als parcs” programme will be held in two districts, Nou Barris and Sant Martí, every Saturday and Sunday morning so that carers can take part in them. In some of these, carers can take part together with the people they care for. The exact programme of activities will be announced in November. Information on the various physical and sports activities in the city specifically aimed at carers to improve their well-being, such as the "Ens movem" [Let’s Move] programme, is also provided.
Overburdened caregivers who look after people whose health makes them frail and highly vulnerable are offered the chance to take a temporary break of up to ten minutes to assist the people they look after, take them upstairs and help them in their homes or in specialist services, such as health centres or day care centres. This will become available towards the end of the year.
The Barcelona Care Centre will inform eligible people about the programme.