Public security and assistance
Barcelona is a friendly and safe city, with a relatively low rate of crime compared to other big cities.
Have a look at the document "Welcome to Barcelona" with safety advice and tips for a good community life, especially useful for tourist and newcomers and published in 9 languages: Catalan, Chinese, English, French, German, Italian, Japanese, Russian and Spanish.
In Barcelona, you can avoid many incidents by taking common-sense precautions, such as looking after your belongings. As in any other part of the world, pickpockets concentrate in places frequented by tourists, attempting to take advantage of any lapse of attention from visitors, or in crowded public areas, such as metro stations, public areas and monuments.
When it comes to security, surveillance in Barcelona falls to the Mossos d’Esquadra (Catalan government police) and the Guardia Urbana (city police).
If you need to contact either of these police forces, you can do so by calling the emergencies telephone number or visiting your nearest police station.
112 is the phone number for medical, rescue, fire-extinguishing or civil defence or police protection emergencies.
As in other cities, this is the number through which all the services are coordinated and attended to. The service is in operation 24 hours a day and 365 days a year. Calls are free.
If you need to know a street’s location, more about the city’s cultural diary and general information on the city, go to the following website.
If you wish to carry out an administrative formality, report a complaint or incident or request a service, you have several channels at your disposal for contacting Barcelona City Council.
To find out about the assistance channels, please consult the following website.
- By telephone
For consultations and information requests, the number is 010 and calls are free. If you live in a city within the metropolitan area, call 931 537 010 (normal rate).
If you would like to make a complaint or suggestion about the running of the municipal services, such as the cleaning or maintenance of public spaces, you can call the number for all these matters (civic behaviour) on 900 226 226.
- In person
You can visit one of the citizen help and information offices (OAC) that are located throughout the city.
- Citizens Information Office Monumental
- Citizens Information Office in the Plaza de Sant Miquel (closed for renovation work until the end of September 2023. Services provided at the OAC Monumental will be strengthened while the work is carried out.)
- Ciutat Vella District Citizens Information Office
- L’Eixample District Citizens Information Office
- Sants-Montjuïc District Citizens Information Office
- La Marina Citizens Information Office
- Les Corts District Citizens Information Office
- Sarrià-Sant Gervasi District Citizens Information Office
- Gràcia District Citizens Information Office
- Horta-Guinardó District Citizens Information Office
- Nou Barris District Citizens Information Office
- Zona Nord Citizens Information Office
- Sant Andreu District Citizens Information Office
- Sant Martí District Citizens Information Office
Staff in Plaça de Sant Miquel, next to the City Hall, and in Monumental offices will assist you and offer you help in several languages.
If you would like to deal with a formality at any of these offices you will need to book an appointment in advance. You can do so online from the “Appointments with Barcelona City Council” page (only in Catalan).
You can also book an appointment by calling 010 (calls are free), if you are in the city. OACs also give you access to municipal social networks and the day's press, among other resources.
Catalonia Citizens Information
Citizens can obtain information of interest on the Government of Catalonia's website.
Call 012 if you are in Catalonia or 932 142 124 if you are anywhere else in Spain.